1 to 25 of 26 Remote Knowledge Management Jobs in London

THIS IS AN UNPAID VOLUNTEERING ROLE. Role Title: Knowledge Manager Role Nature: Volunteer Location: Home-based The Blockchain & Climate Institute (BCI) is an international volunteers-led think tank supporting and advocating the application of blockchain technology in the global fight against climate change. We are looking to recruit two … highly motivated and enthusiastic VOLUNTEERS acting as Knowledge Managers to join our Director-General's Office (Programme Coordination Section). The ideal candidate is driven and experienced, and looking to make a difference in international climate change governance. The successful candidate will be responsible for promoting collective learning and … facilitating the sharing of knowledge within BCI and governmental stakeholders worldwide as appropriate. The knowledge manager is expected to foster an environment conducive to knowledge exchange and learning by promoting techniques for knowledge sharing that include skill directories, collaborative ways of working, etc. Responsibilities: To develop More ❯

Business Operations Manager within our Business Excellence team, you'll be responsible for the oversight of the workforce planning, intelligent operations, and training and knowledge management functions within Bionic. You'll also be responsible for key areas within Bionics transformation, across the adoption of technology in workforce and … digital management and ensuring our people continue to have industry leading training & knowledge content. What you'll be doing Reporting to the Head of Business Excellence, you'll be: Accountable for the workforce planning strategy via the Workforce Management Lead inclusive but not limited to forecast development … budget, demand management, intraday and resourcing The business owner of Bionics' Contact Centre vision enabling Bionic to maximise benefit realisation from our current and future tech/digital investments Managing and creating benefit cases across the functions Leading the implementation of the Bionic Knowledge Management System, including More ❯

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world … time. The Opportunity Oliver Wyman is seeking a strategic leader to join our team as the Global Head of External Data to join our Knowledge Management team. In this pivotal role, you will oversee and optimize our extensive portfolio of our external knowledge data and expert vendors … driving the strategic value derived from these partnerships to enhance our consulting services across various industries. Key Responsibilities : Strategic Knowledge Data Vendor Management: Developing and implementing a comprehensive strategy for managing Oliver Wyman’s portfolio of external data vendors, ensuring alignment with our strategic objectives. Data Utilization and More ❯

Job Title: Knowledge Manager Salary: £65,000 - £70,000 Contract: Permanent Working arrangement: Predominantly home working KM strategy - Supporting the organisation and regulatory decision-making teams (Regulatory Enforcement (including Contact and Assessment, Investigations and Enforcement, and the Independent Decision-Making Body Panel teams), Regulatory Standards (Authorisations, Supervision, Professional Standards … overseeing the continuous development/maintenance of the organisation’s KM strategy and ensuring that this is developed in alignment with the organisations strategy. Knowledge sharing – Developing, promoting and fostering a knowledge sharing and continuous learning culture within the Core Teams and the wider organisation to promote cross … team collaboration, communication, coordination and continuous improvement to enhance decision-making processes. Knowledge creation - Creating, updating or facilitating the creation and update of KM policy (including creating or contributing to guidance on document retention and KM system governance), and working with the Decision-Making Policy and Guidance Manager to More ❯

customer services, ensuring services meet business rules and performance standards. The role focuses on continual service improvement, reducing disruptions, and increasing self-service capabilities. Knowledge management is essential for efficient service delivery. Key Responsibilities: Provide advice, support, guidance, and training to customers. Develop SME knowledge of relevant … all operational aspects. Keep customers informed about industry developments. Review and improve processes and procedures. Drive continuous service improvement initiatives. Document processes and enhance knowledge management content. Capabilities and Competencies: Develop knowledge of BSC and related processes. Take ownership of tasks and see them through to resolution. … attention to detail. Simplify and communicate processes clearly. Manage a busy workload flexibly while maintaining quality. Engage proactively with customers and build relationships. Additional knowledge areas include: GB electricity market arrangements. BSC Procedures, including settlements, credit, and contingency arrangements. Roles and responsibilities of BSC agents, parties, and governance structures. More ❯

My client is seeking a Knowledge Management pro with a passion for better systems, smarter tools, and stronger decision-making. You'll work across legal, regulatory, and policy teams to build a "best in class" environment, develop strategy, enhance systems (hello SharePoint), and embed a culture of knowledge sharing. Client Details Knowledge Manager - Remote/Hybrid Our client is a leading professional regulator based in London, currently undergoing an exciting phase of transformation across their systems and decision-making functions. Description Knowledge Manager - Remote/Hybrid Duties & Responsibilities: Designing and delivering a modern, forward-thinking … Knowledge Management strategy. Creating systems and resources that make guidance, policy, and know-how easy to access and consistently up to date. Embedding knowledge sharing into the culture across teams and improving onboarding, collaboration, and decision-making. Supporting the use of SharePoint, document classification, and tagging systems More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net More ❯

ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal … responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and … understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred) Technical Proven expertise as a ServiceNow Application Manager or Consultant Advanced knowledge of workflows, UI policies, business rules, flow designer More ❯

Meet the Team You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Advisors across the globe. As an Apple Technical Advisor, you'll be a friendly voice, providing … support for global Cisco employees. Your Impact MacOS or iOS upgrades and initial setup Authentication and password reset Network connectivity and VPN Mobile Device Management (MDM) enrollment Installation, troubleshooting and use of an array of macOS or iOS applications Support the setup of computer peripherals and networking hardware Facilitate … tips and tricks Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends Collaborate with the Knowledge Management team to improve support content Maintain full ownership of cases to ensure exceptional support experience Communicate with engineering teams to find solutions More ❯

maintains change control. Reports progress and RAID status weekly. Establishes quality standards and plans risk mitigation. Applies a cloud-first approach to delivery. People Management and Development: Continuously develops technical and soft skills. Shares knowledge, mentors team members, and supports onboarding and development. Utilisation and Revenue: Drives revenue … with wider NTT and partner ecosystem. Minimises FOC days. Project Methodology and Organisation: Defines project delivery approach and plans resources, costs, and timelines. Contract Management: Understands complex contracts, monitors costs/benefits, and manages change requests. PM Tools (NTT DATA): Proficient in NTT DATA project tools and Cloud ALM. … Technical & Business Management Integration: Contributes to technical discussions, supports decision-making with process understanding. Communication and Behaviour: Drives outcomes through leadership, moderates conflicts, and manages change confidently. Task and Time Management: Manages multiple sub-projects, sets milestones, and tracks delivery. Problem Solving: Makes sound decisions, escalates issues promptly More ❯

The Service Desk Manager role within HMCTS Digital and Technology Services (DTS) involves management and leadership responsibilities, providing essential services to our users as part of the Live Operations team. The post holder will have the opportunity to contribute to building and implementing the new digital operating model for … provided by 1LS team for all current and new HMCTS Digital products. The role reports to the Service Support Lead and will have line management responsibility within the Live Operations team of the Senior Service Desk Analysts (SSDAs) and the Knowledge Manager, as well as indirect line management … will be a requirement for frequent travel to the three main hubs (Salford, Birmingham, and London). Key Responsibilities: Operations: Responsible for overseeing the knowledge management function. Responsible for managing a team of 5 Senior Service Desk Analysts, 1 Knowledge Manager and indirect line management of More ❯

security measures. They develop balanced security strategies, providing assurance and empowering engineering teams with the necessary tools and guidance. This support covers secure cloud management, establishing secure development practices, and effectively detecting and mitigating security incidents. A key part of this is the Trust & Information Security Team, which concentrates … Work closely with Support, Product, and Sales teams to ensure consistent and accurate messaging regarding compliance topics. Provide internal training or resources as needed Knowledge Management: Document common compliance questions and answers, contributing to internal knowledge bases and potentially customer-facing FAQs or documentation Stay Current: Continuously … providing exceptional compliance-focused support What you'll need Proven experience (typically 3-5+ years) in a GRC, cybersecurity consulting, internal audit, compliance management, or technical support role with a strong focus on specific frameworks Deep, demonstrable understanding and practical knowledge of NIST frameworks (e.g., Cybersecurity Framework More ❯

Salesforce Knowledge Article Writer Bromley, Kent Up to £45,000 per annum Fixed Term Contract 6 Months Full time As our Salesforce Knowledge Article Writer, you will be using your Salesforce Knowledge experience to create clear, user-friendly articles for customer service teams, field sales, and end … users. This key strategic project focuses on developing structured knowledge base content to enhance efficiency and self-service support for our teams. This is a fixed term contract for 6 months. Your day to day will include: Develop and structure knowledge-based content within Salesforce for customer support … After a successful orientation period there is flexibility to work from home for 2 days a week. What we require Proven experience with Salesforce Knowledge content creation. Strong writing, editing, and documentation skill Ability to quickly understand and simplify complex concepts. Experience with knowledge management best practices. More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

provision of hands-on technical leadership for the Service Desk. The Senior IT Engineer will ensure the provision of deep technical escalation capability, monitoring, knowledge management, documentation, and technical project delivery. You will also be the network expert for the Service Desk team, offering an escalation point for … the capacity to work on multiple competing requests. Relevant certifications i.e. Microsoft Associate and Expert level MS365/Azure/Security, CCNA. Good people management skills, with experience providing hands-on technical team leadership. Technical Skills Experience with Microsoft 365 (i.e. Entra ID, Exchange Online, SharePoint Online, OneDrive for … Business, Intune). Experience with cloud platforms (i.e. Microsoft Azure IaaS and PaaS). Knowledge of Microsoft security and information protection suites (e.g. Defender and Purview). Through understanding of security principles and their application. Strong understanding of Windows Server Operating Systems and Hypervisors. A strong understanding of networking More ❯

and process efficiency. Spearhead the integration of new legal tech solutions, from requirements analysis to deployment, ensuring seamless adoption and maximum impact. Develop comprehensive knowledge management resources, including user manuals, training materials, and process documentation, to support legal technology initiatives. Deliver expert training and support to legal professionals … tangible improvements. A proactive self-starter who thrives in a fast-paced environment and is committed to driving change and delivering results. Exceptional project management skills, with experience in leading transformative initiatives within legal operations. Strong team player who has a growth mindset and a strong sense of integrity … workflow automation, and legal technology. Demonstrated experience with Power Platform and other automation tools to streamline legal processes. A track record of successful project management and change implementation in a legal operations context. Superior communication skills and the ability to collaborate effectively with a diverse range of stakeholders. A More ❯

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing … emerged as a key strategic initiative for many Life Science companies. The team advises clients on operating model, governance, data sourcing and generation, data management, value creation, technology enablement and compliance. In close collaboration with the Digital and Technology practice, we help diagnose and roadmap the data strategy journey … lead, manage multiple workstreams ensuring fulfillment of project objectives on-time and on-budget. Partner with the Senior Leadership team and assist in project management responsibility i.e., Project planning, staffing management, people growth, etc. Build relationships with client stakeholders and lead presentations related to project deliverables, brainstorming, discussions More ❯

service-related issues within agreed service levels. Liaise with software vendors for support, updates, enhancements, and developments, ensuring SLAs are met. Support and enhance knowledge management and digital collaboration based on Microsoft tools and solutions. Develop and deliver training sessions for end-users (in collaboration with our Learning … Skill development team), create detailed documentation, and maintain up-to-date knowledge bases. Manage incident resolution and problem-solving processes, conduct root cause analysis, and implement preventive measures. Your profile: Apprenticeship as IT specialist or bachelor's degree in information systems, computer science, IT, or related field. Extensive experience … in Microsoft application management or a similar role. Proven experience in developing and customizing applications within the Microsoft 365 environment, including SharePoint, Power Apps, and Power Automate. Understanding of web technologies such as HTML5, CSS, and JavaScript. Experience with SaaS enterprise software solutions and cloud technologies. Familiarity with integration More ❯

of people development programs. As we are looking for your professionals, with their first experience in the field, we offer training and solid job knowledge transfer. The role Key responsibilities: Leading and delivering innovation projects - Shape, plan, and manage accelerator and innovation programmes from end to end, working with … Help create a strong and positive team culture. Coordinate across work packages, manage timelines and budgets, and ensure high-quality delivery Stakeholder and project management - Engage with clients, startups, and partners; support steering groups, internal reviews, and contingency planning as needed Knowledge management - Ensure documentation and insights … digital transformation - you don't need to be technical, but you're confident in tech-led conversations and emerging trends Strong project and programme management skills, with the ability to juggle multiple workstreams calmly and effectively Excellent verbal and written communication skills - able to simplify complex ideas and engage More ❯

visibility, engagement, and impact across both digital platforms and traditional media. You'll work closely with the Marketing Director of Content and the project management team to ensure alignment and seamless execution of strategic planning. As a key member of our leadership team, you bring a proven track record … You develop integrated campaigns leveraging owned, earned, and paid channels to amplify key messages and industry insights. You collaborate closely with internal teams (HR, Knowledge Management, DE&I) to support their comms needs. Communications & PR You lead all aspects of communications to enhance brand visibility and reputation. You … planning, execution, and performance evaluation of client events, webinars, and speaking engagements to enhance brand visibility, thought leadership, and reputation in the market. Leadership & Management You lead, mentor, and actively contribute to a high-performing team across digital marketing, communications, and events-balancing strategic oversight with hands-on execution. More ❯

Vanguard is seeking a product manager to drive the development of Vanguard's front office research and analytics platform. As part of our Investment Management Insights team, you will play a critical role in driving the development and deployment of analytics capabilities and technology that support the organization's … data driven investment strategies. This position requires a blend of technical expertise in data and analytics, and product management experience working with diverse stakeholders and technical teams. This role will report to the Head of Insights Studio and will be instrumental in transforming our investment teams' analytics culture through … cutting edge capabilities. Core Responsibilities Lead the development of key capabilities within our research studio environment supporting knowledge management, analytics, dashboarding, and model management. Ensure the research studio environment is user-friendly and supports the diverse needs of investment teams. Influences and collaborates with cross-functional teams to More ❯

with industry best practices (e.g., ISO 27001, NIST). Protect company systems and data through robust policies, security tools, and continuous monitoring. Device & Endpoint Management : Oversee the full lifecycle of company laptops and devices, from procurement and configuration to deployment, patching, and secure decommissioning. Implement MDM (Mobile Device Management) to ensure consistency and compliance. Identity & Access Management (IAM): Implement and manage SSO and IAM solutions to centralise access controls, reduce risk, and improve user experience across systems. Cloud-first Strategy : Lead the migration and integration of core IT systems into secure, scalable cloud environments (e.g., Microsoft … scalable and responsive global IT support model, including ticketing systems, SLAs, and standardised onboarding/offboarding processes. Collaboration Tools & Intranet: Lead the implementation and management of internal collaboration tools, including the development of an intranet or SharePoint environment to support knowledge sharing, document management, and employee engagement More ❯

with industry best practices (e.g., ISO 27001, NIST). Protect company systems and data through robust policies, security tools, and continuous monitoring. Device & Endpoint Management : Oversee the full lifecycle of company laptops and devices, from procurement and configuration to deployment, patching, and secure decommissioning. Implement MDM (Mobile Device Management) to ensure consistency and compliance. Identity & Access Management (IAM): Implement and manage SSO and IAM solutions to centralise access controls, reduce risk, and improve user experience across systems. Cloud-first Strategy : Lead the migration and integration of core IT systems into secure, scalable cloud environments (e.g., Microsoft … scalable and responsive global IT support model, including ticketing systems, SLAs, and standardised onboarding/offboarding processes. Collaboration Tools & Intranet: Lead the implementation and management of internal collaboration tools, including the development of an intranet or SharePoint environment to support knowledge sharing, document management, and employee engagement More ❯

success. Assess current eco-systems (processes, systems, technology) to identify gaps against CX vision and make clear recommendations to address these. Utilising your industry knowledge and contact centre expertise, create efficiencies and enhance user and customer experience by optimising processes through eliminating waste and leveraging technology to integrate and … Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs (i.e. introducing new digital channels, knowledge management, automation). Empowering customers to self-serve through personalised services. Recognise how clients can further optimise and maximise functionality of their current … passion and desire to improve CX and support our clients on their journey. Experience improving customer journeys to improve CX outcomes. Exceptional contact centre knowledge and expertise, with proven delivery of solutioning in contact centres, with an understanding of the levers for KPI delivery and to enhance desired CX More ❯

new strategic direction, these decisions impact employees, customers, and other stakeholders. Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge. We … help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management. At proSapient, we're building the foundations of … regulatory and privacy standards. Ensuring enriched data is accurate, structured, and discoverable across the internal platform and user-facing products. 5+ years of product management experience in data products, marketplace models, or AI-powered workflows. Strong customer-centric mindset with the ability to translate user research and feedback into More ❯