24 of 24 Remote Knowledge Management Jobs in London

lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring … s objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence … in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL More ❯

communicate, collaborate, and be more productive. This new role owns the strategy, development, and continuous improvement of our digital workplace products -including Microsoft 365, employee portals, communication, collaboration and knowledge management - ensuring they are cohesive, scalable, and aligned with our brand, enterprise architecture, and data strategies. By combining strong stakeholder engagement, strategic thinking, and a clear vision for … lifecycle accountability This new role is accountable for the strategy, development, and continuous data-driven improvement of our digital workplace products -including Microsoft 365, employee portals, communication, collaboration and knowledge management. Lead a product team to shape and deliver the Digital Workplace product, drawing on competencies within Ramboll Tech and the Ramboll organization as set out in your roadmap. … Product alignment Engage with Product Owners across the business to align needs, remove duplication, and maintain a unified digital workplace across Ramboll. Knowledge management Lead knowledge management strategy and execution for the digital workplace, ensuring content is well-structured, easily discoverable, user-centric and supports both employee needs and AI-readiness. You will do this in More ❯

Project Manager to lead and deliver complex Web3 software projects with the use of AI. The ideal candidate will have a proven track record in agile delivery, outstanding stakeholder management capabilities, and a strong understanding of decentralized technologies. You'll work closely with clients and cross-functional teams, managing the entire project lifecycle from discovery through to deployment, while … stand-ups, and team progress tracking. Coordinate both onshore and offshore development teams, ensuring smooth collaboration and communication. Apply AI tools to assist with documentation creation, automated testing, and knowledge management. Use data-driven methods to define and track project metrics, performance, and milestones. Ensure projects are delivered on-time, within scope and budget while meeting high-quality standards. … Engage directly with clients ranging from startups to global enterprises to manage expectations and gather requirements. Conduct project evaluations, mitigate risks, and provide detailed reporting to senior management and stakeholders. Support continuous improvement by evolving project management practices and contributing to delivery framework enhancement. Must 5+ years' experience managing agile software projects, with successful delivery of production systems More ❯

execute technology strategy that scales across African markets Lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams Oversee technology operations including resource planning, budgeting, vendor management, and compliance coordination Drive project management for strategic initiatives including country launches and platform scaling Build frameworks for team development, recruitment strategy, and organisational growth across our technology … teams Establish data-driven decision-making processes and optimise resource allocation for maximum impact Coordinate cross-functional strategy reviews and product strategy execution while driving documentation and knowledge management practices, working closely with the Head of Strategy & Operations in Product Management Drive AI adoption and digital transformation initiatives across technology teams, embracing emerging technologies to enhance operational … in technology strategy within a FinTech environment with proven strategic/operational/advisory leadership experience Proven track record leading strategic initiatives and driving operational improvements including procurement, vendor management, and organisational goal setting Experience working with distributed engineering teams, agile development practices, and cross-functional stakeholder management Strategic mindset with ability to translate vision into actionable plans More ❯

join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll … performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards … commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem More ❯

join at a critical transformation moment, reporting directly to the CEO with full ownership of our support technology stack and contractor performance optimization. This is not a traditional people management role - it's a performance engineering position focused on systems, metrics, and results. Our app store reviews are our lifeblood - every support interaction is a revenue opportunity. You'll … performance metrics that drive continuous optimization Technology Optimisation Drive continuous AI resolution rate improvements through advanced technology implementation including Intercom platform, Fin AI, and other automation solutions. Architect comprehensive knowledge management systems and collaborate with our Support Automation Engineer to build custom integrations that maximize efficiency and minimize manual intervention. Contractor Performance Management Maintain rigorous performance standards … commerce environments Track record of scaling high-performance contractor networks with measurable results Experience implementing and optimising AI-powered solutions Strong understanding of support metrics and performance optimisation Technical knowledge of CSS, HTML, and JavaScript (beginner level accepted) Experience with knowledge base management and optimisation Strong communication and change management skills Data-driven approach to problem More ❯

delivers business value. You break through communication issues and develop relationships with stakeholders at all levels of the organisation. Your role requires you to have a deep Compliance product knowledge, to act as 1 st line of support when issues occur, to manage partner relationships and to act as a bridge between engineering teams and product and operational teams. … of the work efforts, dependencies and sequence required to deliver a project and devise attainable milestones with the team. Track progress, spot and evaluate risks, and communicate status to management and project stakeholders. Engage and energise the feature teams to achieve aggressive goals. Where appropriate, you will escalate delivery risks or blockers when needed and collaborate with your Delivery … fast-and-dirty" solutions. Proactively remove obstacles to drive momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities. Improve product development and delivery. Facilitate knowledge management and communication so each project delivers better than the last. Monitor, evaluate, and continuously improve the team by being a trusted advisor, facilitator, and creative problem solver. More ❯

Job Title: Knowledge Officer Contract: Permanent Salary: £40,000 - £42,000 Working Arrangements: Predominantly home working Key responsibilities: Knowledge management – Assist the Knowledge Manager in the organisation and management of knowledge across our regulatory decision-making teams, ensuring that knowledge is properly managed throughout the information life cycle. Contribute towards the development and … deployment of an appropriate taxonomy that improves the searchability of knowledge within supported systems. Knowledge sharing – Assist the Knowledge Manager with fostering a culture of knowledge sharing and facilitate greater cross-team collaboration, communication and continuous improvement. This may involve organising forums and training to promote knowledge sharing, partnering with decision making teams, and creating … and promoting of associated training materials. Awareness and horizon scanning – Assist the Knowledge Manager, in monitoring relevant news and publications and curating and promoting relevant developments to ensure that Core Team members are kept up to date. Liaise with the Legal Team to ensure that Legal and Core Teams have access to relevant online legal research services and manage More ❯

Job Title: Knowledge Officer Contract: Permanent Salary: £40,000 - £42,000 Working Arrangements: Predominantly home working Key responsibilities: Knowledge management – Assist the Knowledge Manager in the organisation and management of knowledge across our regulatory decision-making teams, ensuring that knowledge is properly managed throughout the information life cycle. Contribute towards the development and … deployment of an appropriate taxonomy that improves the searchability of knowledge within supported systems. Knowledge sharing – Assist the Knowledge Manager with fostering a culture of knowledge sharing and facilitate greater cross-team collaboration, communication and continuous improvement. This may involve organising forums and training to promote knowledge sharing, partnering with decision making teams, and creating … and promoting of associated training materials. Awareness and horizon scanning – Assist the Knowledge Manager, in monitoring relevant news and publications and curating and promoting relevant developments to ensure that Core Team members are kept up to date. Liaise with the Legal Team to ensure that Legal and Core Teams have access to relevant online legal research services and manage More ❯

requires a strategic thinker with a proven track record in optimizing People Operations functions and a passion for leveraging data and technology to transform service delivery, process documentation, and knowledge management. This leader will focus on creating a unified employee experience, fostering a culture of innovation and continuous improvement. Key Responsibilities Strategic Planning and Implementation: Develop and execute a … teams and drive a cohesive employee experience. Enhancement of Self Service Capabilities: Use technology, data, and AI/ML to evolve our employee and manager self-service platforms. Change Management: Lead initiatives to ensure smooth adoption of new technologies and processes. Team Leadership: Manage and develop the HR Operations team to build a high-performing group delivering exceptional service. … Practices: Ensure HR policies and operations meet legal standards and industry best practices. Employee Relations: Oversee resolution of employee relations issues in partnership with the People Partnering team. Budget Management: Manage the HR operations budget effectively. Associate Experience: Lead initiatives to improve the overall employee experience and position Simply Business as an employer of choice. HR Technology: Oversee the More ❯

a notable reputation and experience in our space (MSP/VAR/Systems Integrator). • Proven ability to manage and develop a growing, technically adept pre-sales team. • Strong knowledge of the IT landscape with a focus on enterprise IT solutions and services, with strong Cisco and Microsoft experience, yet vendor-agnostic. • Extensive experience in conducting pre-sales activities … including requirement scoping and estimation and go-to-market. • Competence in presenting to internal and external clients at C-suite and management level • Experience in designing resource, services, and managed services-led opportunities. Soft Skills: • Effective leadership, team development and mentoring capabilities. • Strong inter-company communication skills • Strong commercial acumen and business sense • Demonstrated personal drive, initiative, and flexibility. … improvement. • Coordinate with other key business units (sales, operations, finance, transition, support services, and third parties) to ensure timely and high-quality proposal submissions. • Create and maintain an effective knowledge management system to support all phases of the opportunity lifecycle, promoting standardisation, automation, and efficiency through templates and best practices. • Take responsibility for your team's development and More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master's or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master’s or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

customers meet defined business rules and agreed performance standards. Performing the primary role in our customer support by continually improving the service to reduce disruption and increase self service. Knowledge management is a core competency in this role to ensure efficient delivery of services. Key Responsibilities: Provide advice, support, guidance and training to customers Develop SME knowledge … customers informed of industry developments relevant to the service. Develop, review, improve and maintain processes and procedures. Propose, drive and implement continuous service improvement. Document processes and procedures. Provide knowledge management content and enhance the Knowledge Management systems and maintenance. Capabilities and competencies: Critical: Proficient in Microsoft Office (Word, Excel and PowerPoint). • Ability to translate … execution of tasks, with the flexibility to adapt to shifting priorities, demands and timelines, as directed. • Be able to engage with and proactively build positive relationships with customers Developing knowledge of the GB electricity market arrangements Developing knowledge of BSC Procedures, including Settlements, Credit, payment and Contingency arrangements Developing knowledge of the roles and responsibilities of BSC More ❯

Your mission As a Sales Enablement Specialist, you will play a pivotal role in empowering our sales teams by equipping them with the training, resources, and knowledge needed to drive revenue growth. You will own the end-to-end onboarding experience for new hires, ensuring they ramp up quickly and effectively. In this role, you will be responsible for … building and maintaining a structured, searchable knowledge base, ensuring that sales teams have quick access to critical information. You will develop and deliver engaging enablement programs, including product training, and sales playbooks that enhance messaging consistency and product knowledge. You will continuously measure and optimise enablement effectiveness, using data-driven insights and stakeholder feedback to refine programs. By collaborating … time. Own the end-to-end onboarding program, includinglogistics, scheduling, content creation,deliveryand measurement. Act as the first point of contact for new hires, setting them up for success. Knowledge Management: Perform a comprehensive audit of all existing enablement content andidentifygaps, redundancies, and outdated materials. Develop a structured, searchable knowledge base that enables teams to find critical More ❯

intel from the firms cybersecurity lawyers. The global team have experience advising clients on hundreds of incidents. Leveraging this experience, they feedback practical lessons learned into clients cyber risk management and incident response programmes. What you will do Security Architecture Strategy & Governance Orchestrate the Security Architecture team in the development and maintenance of a comprehensive security architecture strategy across … the firms platforms, including M365, legal and risk platforms, legal tech systems, data platforms, AI, infrastructure, and knowledge management. Ensure that platform-specific security standards, patterns, and design principles which suitably support secure business operations and digital transformation have been defined and are enforced. Platform Security Oversight Serve as the security lead for platform-specific architecture, ensuring consistent and … scalable security practices across domains (e.g., M365, AI, knowledge, data, and legal tech). Collaborate with platform owners to embed security early in the lifecycle of new technologies and tools. Oversee assessments of the security posture of each platform and provide architectural recommendations to mitigate risks. Security Design and Architecture Assurance Review and approve security architecture designs for new More ❯

from the firm's cybersecurity lawyers. The global team have experience advising clients on hundreds of incidents. Leveraging this experience, they feedback practical lessons learned into clients' cyber risk management and incident response programmes. What you will do Security Architecture Strategy & Governance Orchestrate the Security Architecture team in the development and maintenance of a comprehensive security architecture strategy across … the firm's platforms, including M365, legal and risk platforms, legal tech systems, data platforms, AI, infrastructure, and knowledge management. Ensure that platform-specific security standards, patterns, and design principles which suitably support secure business operations and digital transformation have been defined and are enforced. Platform Security Oversight Serve as the security lead for platform-specific architecture, ensuring consistent … and scalable security practices across domains (e.g., M365, AI, knowledge, data, and legal tech). Collaborate with platform owners to embed security early in the lifecycle of new technologies and tools. Oversee assessments of the security posture of each platform and provide architectural recommendations to mitigate risks. Security Design and Architecture Assurance Review and approve security architecture designs for More ❯

CMS has a rare and exciting opening for a Senior Knowledge Support Executive in London. Join a collaborative team and gain valuable experience and insight into the creation and management of know-how and the use of innovation and technology. About the role The successful applicant will be working with the Banking Knowledge Team (BKT), supporting busy … project, energy and asset finance, restructuring and insolvency, fintech and digital assets. You will provide dependable, detail-oriented, proactive and responsive administrative and organisational support, ensuring efficient and accurate management of their schedules, communications, and knowledge project workflows. The role requires anticipating needs and effectively prioritising competing tasks with minimal supervision, enabling the BKT to focus fully on … their legal expertise and strategic knowledge management objectives. In this role, you can expect to get involved in a variety of work including: Knowledge Bulletin & Briefings: Lead the weekly production of the Banking knowledge bulletin, coordinating content updates, formatting, and distribution across internal platforms. Training & Events Support: Coordinate all aspects of internal Banking training sessions, know More ❯

alignment. Establish trust and credibility with prospective clients through technical expertise Continuous Improvement Track SE performance metrics (conversion rates, attach rates, cycle time). Implement scalable processes, playbooks, and knowledge management tools. Drive continuous improvement through data, feedback, and field intelligence. Analyze win/loss outcomes to identify improvement opportunities in pre-sales approach Stay current on product … features, capabilities, and implementation best practices Contribute to the development of pre-sales SKUs, methodologies and tools Share knowledge and insights with the broader pre-sales and delivery organizations Identify patterns in client requirements to inform service offering development Requirements Experience 8+ years of experience in Solutions Engineering, Pre-Sales, or similar roles at a B2B SaaS company, with … 3+ years in a leadership capacity. Experience supporting enterprise-level sales ($100K–$1M+ ACV). Strong technical background Exceptional leadership, communication, and stakeholder management skills. Proven track record of scaling SE teams in high-growth environments. Comfortable working across time zones, cultures, and virtual teams. Additional Skills Experience with MEDDICC, Command of the Message, or similar sales methodologies. Self More ❯

include the opportunity to develop managerial skills and acting as delegate of authority for the Service Owner. They will have attained a level of system and/or process knowledge in a particular area of the services that makes them a Subject Matter Expert (SME) for that system and/or process. They will use this SME knowledge … associated data quality issues within the designated service(s) Assess, develop and deliver the operational processes, procedures and obligations, including supporting theService Owner to prioritise backlog items, specialist technical knowledge in a number of areas of the BSC and responsible for Local Working Instructions (LWIs) Advise colleagues, the Service Owner and members of the SLT of key operational issues …/developments to manage any impacts to both the BSC and operational processes. Capabilities and competencies: Able to line manage a small team of 1-3 people. In-depth knowledge of the BSC and BSC Processes. Experience in developing customer and technical journeys. Taking ownership of tasks and activities and seeing it through to successful resolution Proficient in use More ❯

oriented visualization tools (e.g., Quicksight, Tableau, Excel) to enhance existing ways to empower the team and partner teams. Help develop, upskill and empower team members through trainings and efficient knowledge management. Base qualifications: Experience in analysing and interpreting data with Redshift, Oracle, NoSQL etc. Experience with data visualization using Tableau, Quicksight, or similar tools Experience with data modelling, warehousing More ❯

Legal Policy Counsel - Contracting and Know-How (SaaS & AI Focus) Knowledge & Policy Team in the TR GCO - Customers & Commercial Team Reporting to: Head of K&P team Overview: We are seeking a highly motivated, qualified or recently practising commercial lawyer with deep experience in SaaS contracting and a strong understanding of AI-related legal considerations to join our Knowledge … experience in the industry for our customers. Monitor legal developments and market trends, particularly in SaaS and AI, and translate them into actionable guidance for the legal team. Support knowledge-sharing initiatives and lead the creation and delivery of resources to inspire and upskill legal colleagues. Act as an owner on contracting positions, helping drive consistency and quality in … clear, concise, and user-friendly legal language. Practical and commercial mindset, with the ability to translate legal risk into business-aligned guidance. Genuine desire to move into a strategic knowledge support role A self-starter with a genuine interest in legal innovation, transformation, know-how, process improvement, consistency, and enabling scalable legal support. Collaborative, curious and communicative, with experience More ❯

offer a great work environment, competitive salaries, career opportunities, and a wide range of benefits. Your role will focus on integrating best practices from software development into scientific data management to drive NPL's Scientific Digital Transformation. Working alongside leading scientists at NPL and our partners in academia and industry, you will help advance research by creating optimal data … pipeline, from configuring data sources to integrating analytical tools. Responsibilities include developing data architectures, protocols, and software tools to promote the FAIR principles (Findable, Accessible, Interoperable, Reusable) and enabling knowledge representation and reasoning. We seek self-motivated individuals capable of supporting the data needs of multiple teams and platforms. You will be involved in a range of knowledge management projects across different science and industry domains, such as: Developing ontologies to support automation in advanced manufacturing Creating data structures and storage architectures for advanced materials Defining data quality metrics for medical datasets used in machine learning Building information models to represent scientific experiments Improving research data processing through automation, scalability, and infrastructure redesign The NPL Data More ❯

off-site) after the initial period. The Company You will work for an organization specializing in Telephony & Voice provision. They seek someone to assist with projects related to Verint Knowledge Management System. Join a forward-thinking team and be prepared to work independently and efficiently. Technical Delivery Manager (Verint) Required Experience Procurement Installation and Support of Verint/ More ❯