7 of 7 Remote/Hybrid Knowledge Management Jobs in London

quality, resilience). Provide 'just enough' technology strategy considerations to make the future state actionable (e.g., platform patterns, data/AI opportunities, integration/knowledge, vendor considerations) without turning this into a solution design. Produce structured content that is consistent with existing strategy packs (context, scope, outcomes, dependencies, risks … strategy pack (PowerPoint) and supporting notes (Word) if needed. Required experience Deep expertise in Contact Centre operations and transformation (e.g., omni-channel service, workforce management, quality, knowledge, case management, customer journeys). Proven track record producing strategy packs/target state narratives for senior stakeholders. Strong capability ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365. Advanced MS Office 365 Skills etc including SharePoint - SharePoint Essential as using Day to Day. … Role Brief: The Knowledge Co-ordinator/SharePoint Administrator role will ensure knowledge is captured and collated, to share across the project and the wider industry. The role will form part of a programme-wide knowledge network that links information to people, enhancing business expertise and leaving ...

first culture * Act as the senior escalation point for major incidents and complex technical issues * Own end-to-end incident, request, problem and change management aligned to ITIL best practice * Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality * Produce regular service reporting (SLAs, backlog, ticket … onboarding/offboarding activities * Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery * Maintain and improve knowledge management, documentation and standard operating procedures * Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls * Manage supplier relationships and support ...

leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes … HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow Scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST ...

Junction Hybrid Working Arrangements - 3 Days in the office, 2 days WFH We are seeking a SharePoint Administrator to manage, maintain, and enhance our Knowledge Management SharePoint Online library environment within Microsoft 365 click apply for full job details ...

technology landscape globally. Your new role An opportunity has arisen for a Service Introduction Analyst to join the organisation, reporting to the Technical Change Management Manager. You will be responsible for ensuring that new and changed IT services are introduced into the live environment in a controlled, supportable … service-ready manner. The role acts as a key bridge between project teams, service management and the Service Desk to ensure operational readiness, knowledge transfer and high quality end-user support from day one. The Service Introduction Analyst will ensure services meet supportability, readiness and acceptance criteria prior ...

assistance Work closely with stakeholders to collect requirements and deploy solutions within ServiceNow to streamline business processes. Customize and tailor ServiceNow modules, encompassing Incident Management, Change Management, Service Catalog, and Knowledge Management. Administer user access, roles, and permissions within the ServiceNow environment. Develop and manage ServiceNow reports ...