Data Centre Engineer - Service Desk
- Hiring Organisation
- Hawke Search
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £50,000 - £60,000 per annum
value-added service to customers. MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO: Receive and act on all customer Incidents\Events\Request notifications Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures. Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events …/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports Customer Service - Liaise with customers regarding fault correction progress ...