London, United Kingdom Customer Experience Transformation Director Contract type: Fixed-term (12 Months) Location: London; UK-wide ravel required to engage stakeholders & teams. Closing Date: Friday 19th September About OpenreachOpenreach is dedicated to building the UK's future digital infrastructure, connecting people, businesses, and communities. Join us as we embark on this exciting transformation journey, redefining what … role on a 12-month fixed-term contract, tasked with spearheading our customer experience transformation agenda. Role Summary: The Director of Customer Experience Transformation will be responsible for guiding Openreach through an ambitious, structured journey to redefine how we serve our diverse customer base. This is a newly created role, reflecting our commitment to placing customer experience at the … in large organisations, with a particular focus on delivering tangible, lasting improvements to customer outcomes. Key Responsibilities: Strategic Leadership: Shape, communicate, and drive the customer experience transformation strategy across Openreach, ensuring alignment with corporate objectives and stakeholder expectations. Stakeholder Engagement: Build and nurture relationships with key internal and external stakeholders, including retailers, operational teams, technology partners, and regulators, ensuring More ❯
licence (or equivalent in your region). Excellent communication and customer service skills. Essential tickets: SA002 K008 N23 or N27 & N28 SA020 N29 (Flex with this one) UKATA OR OPENREACH ASBESTOS AWARENESS Personal Attributes Professional, reliable, and safety-conscious. Customer-first mindset, with the ability to communicate technical issues clearly. Flexible approach to working hours and willingness to travel. More ❯
was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next More ❯
and Ireland. Smart City are currently looking to recruit a Telecommunications Trainer to work on our clients Telecom Contract in the Risby region, with our clients continuing to support Openreach with their implementation of a full fibre network through large scale roll outs of network build and maintenance activities including Next Generation Access technology, G.Fast, Fibre to the Cabinet More ❯
Field Compliance Supervisor - London (Inner M25 region) - Field based role - Openreach Networks Telent are now looking for a Field Compliance Supervisor to join the Network Services Infrastructure team. This opportunity as Field Compliance Supervisor will see you working on the OSA (Openreach Services Agreement) framework contract, with a particular focus within the London region - Inner M25. You must … safety by ensuring all activities follow safe working practices and are supported by the correct documentation. Monitor suppliers to maintain a 'right first time' quality culture, ensuring compliance with Openreach installation standards. Build effective relationships with suppliers and local Highways Authorities, ensuring high levels of street works compliance and reinstatement quality. Resolve local access issues with the public and More ❯
# Specialist User Researcher (Openreach Design Practice)Job Req ID: 47401Posting Date: 6 Sept 2025Function: DesignUnit: DigitalLocation: Belfast N.I, United KingdomSalary: Competitive, with great BT benefits! Hybrid 3 days a week together out of our Belfast, London, or Ipswich Digital hubs (flexible 2 days remote wherever). Openreach Limited is a wholly owned subsidiary of BT Group. We … sell phone and broadband services to these households and businesses. Why this job matters We're on an exciting journey to embed user-centred design at the heart of Openreach Technology. As a relatively new function, our User Experience team is playing a pivotal role in shifting the organisation from business-led to user-led design practices. This is … identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. About Openreach We employ more than 35,091 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK More ❯
department Keep accurate daily records of works planned and issues encountered, updating SOLO Notes & Project tracker notes. Ensure all Job Pack Supporting Documents including 'Box to Box' Diagrams and Openreach A537 forms are completed accurately and to specification. Ensure that all Traffic Management/TTRO requirements are met and recorded. Set Estimate Required By Dates in line with delivery … Meetings with client and other relevant stakeholders Compare Build Packs to Survey expectation Check Quality of Surveys (% of total)/Walk PON Routes Key Requirements: Demonstrable understanding of the Openreach external network. Extensive Knowledge of Building a PON Telecoms Network - preferably on the Openreach Network - Fibre Cities. Preferable experience of SOLO/Connect/CT Mobile IOSH Managing More ❯
department Keep accurate daily records of works planned and issues encountered, updating SOLO Notes & Project tracker notes. Ensure all Job Pack Supporting Documents including 'Box to Box' Diagrams and Openreach A537 forms are completed accurately and to specification. Ensure that all Traffic Management/TTRO requirements are met and recorded. Set Estimate Required By Dates in line with delivery … Meetings with client and other relevant stakeholders Compare Build Packs to Survey expectation Check Quality of Surveys (% of total)/Walk PON Routes Key Requirements: Demonstrable understanding of the Openreach external network. Extensive Knowledge of Building a PON Telecoms Network - preferably on the Openreach Network - Fibre Cities. Preferable experience of SOLO/Connect/CT Mobile IOSH Managing More ❯
department Keep accurate daily records of works planned and issues encountered, updating SOLO Notes & Project tracker notes. Ensure all Job Pack Supporting Documents including 'Box to Box' Diagrams and Openreach A537 forms are completed accurately and to specification. Ensure that all Traffic Management/TTRO requirements are met and recorded. Set Estimate Required By Dates in line with delivery … Meetings with client and other relevant stakeholders Compare Build Packs to Survey expectation Check Quality of Surveys (% of total)/Walk PON Routes Key Requirements: Demonstrable understanding of the Openreach external network. Extensive Knowledge of Building a PON Telecoms Network - preferably on the Openreach Network - Fibre Cities. Preferable experience of SOLO/Connect/CT Mobile IOSH Managing More ❯
