1 of 1 Operational Acceptance Criteria Jobs in London

delivered to agreed SLAs, align with business needs, and comply with governance, security, and regulatory requirements. The role will manage supplier performance, oversee incident and problem resolution, and drive operational excellence through proactive monitoring and continuous service improvement. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK … Fi, End-User Computing, Collaboration Tools. Ensure service performance meets agreed SLAs, KPIs, and contractual obligations. Oversee incident, problem, change, and request management processes for in-scope services. Ensure operational readiness for new services, upgrades, and changes. Manage escalations, ensuring timely communication and resolution. Stakeholder & Supplier Management Act as the primary point of contact for business stakeholders on Networks … SOPs, and knowledge articles. Ensure compliance with cybersecurity standards, data protection regulations, and audit requirements. Projects & Transition Support and lead service transition activities for new solutions, ensuring they meet operational acceptance criteria. Collaborate with project teams to ensure smooth integration of new or upgraded services into live operations. Key Skills & Experience Essential: Proven experience in IT Service Delivery More ❯