opportunity within a large-scale enterprise environment, supporting clients across the public and private sectors. The role centres on helping organisations transition away from legacy telephony services, such as PSTN and ISDN, towards modern, digital alternatives like fibre and cloud-based solutions.You'll be responsible for engaging a defined customer base, assessing current infrastructure, and developing tailored migration plans. The More ❯
opportunity within a large-scale enterprise environment, supporting clients across the public and private sectors. The role centres on helping organisations transition away from legacy telephony services, such as PSTN and ISDN, towards modern, digital alternatives like fibre and cloud-based solutions.You'll be responsible for engaging a defined customer base, assessing current infrastructure, and developing tailored migration plans. The More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Mexa Solutions LTD
with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What’s next.. Don’t worry if your CV isn’t fully polished – let’s More ❯
of customer engagement solutions built on platforms such as NICE CXone, Genesys, Avaya, or Cisco along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and IP telephony? Here at ARM we are recruiting for a full time permanent Senior Contact Centre Engineer for a global IT services and consultancy client of ours. Our … aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access, SBCs, and PBX systems. . Implement contact centre components within NICE CXone, Genesys Cloud, Avaya, or Cisco platforms. . Design and support emergency routing and system failover scenarios. Application … engineering roles, with at least 2 years in contact centre environments. . Strong experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. . Deep understanding of SIP, PSTN, SBCs, and IP telephony fundamentals. . Integration experience with CRMs and enterprise systems using web services/APIs. . Strong communication and stakeholder management skills. Preferred Skills: . Certifications in More ❯
