1 to 25 of 76 Remote/Hybrid Performance Metrics Jobs in London

General Manager, Network Service We're looking for a highly analytical and innovative Network MI & Systems Lead to drive the reporting, insight, and performance measurement strategy across a large-scale operational network. This is a leadership role for someone who excels at turning complex operational data into meaningful business … senior stakeholders, and leading a high-performing MI team that enables data-driven decision making across the business. If you're passionate about data, performance improvement, business intelligence, and leading talented analysts, we'd love to hear from you. What You'll Be Doing As the Network MI & Systems ...

founding member position at the centre of Wayve’s Robotaxi launch, providing a unique opportunity to set direction and definition for the autonomy performance function. We are specifically looking for product-oriented engineers who will own the autonomy performance bar that determines whether the product is ready … public and stays great release over release. You’ll turn messy real-world driving signals into trusted metrics, a prioritised funnel of issues, and cross-team execution that lands measurable improvements in production. This is an opportunity to define “performance” for an end-to-end learned driving system ...

your team systematically delivers and verifies business outcomes for our customers* Coach, mentor, and upskill regional CSMs to achieve 100% target attainment across key performance metrics, managing regional capacity, onboarding, and talent retention* Serve as the regional escalation point, partnering with CSMs to architect action plans … that your team is fully aligned on the \"outcome-based delivery\" framework, tracking clear business outcomes in client reviews.* Take full ownership of team performance metrics, reporting weekly customer health and status updates to senior management.**6-Month Milestones (The \"Performance\" Phase):*** Show measurable improvements in regional ...

tiering, validation requirements, approval processes and ongoing monitoring standards• Lead model validation activities for production ML models: independent validation of model methodology, data quality, performance metrics, bias assessment and documentation completeness• Define and implement model monitoring standards: performance drift detection, data distribution shift, fairness metric tracking … validation checks, staging environment requirements and production deployment gates• Manage the model governance committee: chairing review meetings, escalating high-risk models and producing governance metrics for risk committees and regulators• Build model governance tooling: integrating MLflow, Azure ML or Databricks with governance workflows, automated testing and regulatory reportingRequired Skills ...

highly valuable skills for career growth. GTM (Go-To-Market) Expertise: As the role involves working closely with sales & success leaders and monitoring performance metrics, it provides an ideal environment for someone looking to deepen their understanding of the GTM processes and methodologies. Things You’ll Do Serve … seasonality, and market-specific buying cycles. Monitor pipeline development, conversion rates, and rep productivity by country/sub-region; partner with leaders to close performance gaps. Own annual and quarterly GTM planning - business modeling, quota setting, headcount/capacity modeling, and territory design across direct and partner-led markets. ...

global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that … business questions.This role works closely with web developers, data engineers, lead analysts, data scientists, and account teams to support analytics implementation, reporting, and performance analysis.**Key Objectives of the Role*** Support web analytics strategy, measurement planning, and implementation across websites and campaigns* Translate business and stakeholder needs into tracking ...

What You’ll Be Doing Day to Day: New Business and Revenue Delivery Own personal new business quota while being accountable for overall team performance Generate consistent outbound activity every week across: Cold and warm prospecting via phone, email, and LinkedIn Attending networking and industry events Creating and engaging … leader for the sales function, coaching on pipeline management, deal strategy, and execution Set clear expectations for activity levels, conversion metrics, and performance standards Conduct regular pipeline reviews, forecasting sessions, and deal deep dives Create a culture of accountability, continuous improvement, and commercial excellence Sales Process, Strategy ...

with Zendesk’s product roadmap, influence future innovations, and ensure a unified go‐to‐market strategy. Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time‐to‐resolution) to demonstrate ROI and inform continuous improvement. Champion AI Adoption: Collaborate with Customer Success … earning stakeholder trust. Customer-Obsessed: You listen deeply, empathize authentically, and design with the customer at the center. Analytical Storyteller: You turn data and metrics into compelling business insights. Innovative Problem Solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. #LI-UK1 The intelligent heart ...

engagements, and drive operational excellence across multidisciplinary teams. The ideal candidate will have a strong track record in managing strategic technology programmes, overseeing delivery performance, strengthening commercial outcomes, and building effective relationships with clients, senior stakeholders, and technology partners. This role requires a strategic yet hands-on leader … align technology delivery with business objectives, manage financial and operational performance, and ensure the successful execution of complex projects and transformation initiatives. Key Responsibilities Delivery Leadership & Programme Management Lead the end-to-end delivery of complex enterprise technology projects, programmes, and digital transformation initiatives. Manage multidisciplinary teams across technology ...

address the original business challenge and support decision-making effectively. Establish and maintain reporting cadences where recurring insights are required. Validate business understanding of performance metrics, data definitions, and reporting limitations. Gather and consolidate stakeholder feedback to continuously improve the usability, relevance, and adoption of analytics solutions. Operate … analytics enablement, consulting, reporting, or a related field. Strong ability to translate complex business questions into structured analytics and reporting requirements. Solid understanding of performance measurement, KPIs, data reporting, and analytics concepts. Excellent stakeholder management, communication, and facilitation skills. Strong documentation, prioritization, and organizational capabilities. Familiarity with governance, compliance ...

future of global payments. Key Responsibilities Managerial Responsibility Direct line management of the Regional Heads of Operations and Head of Data Accountability for team performance, capacity planning, and global resourcing, including 24/7 coverage Setting objectives and performance expectations, running reviews, and developing future leaders, with … mentoring and coaching Foster a culture of continuous learning, experimentation, and improvement Operational Excellence and Customer Support Drive a high-accountability, high-ownership, high-performance culture Continuously identify and implement process efficiencies, particularly utilising AI tooling as appropriate, to improve both the day-to-day running of the team ...

they perform reliably in production environments. This includes containerizing AI services, implementing deployment pipelines for rapid iteration, and establishing monitoring systems that track both performance metrics and AI-specific indicators like response quality, hallucination rates, and autonomous decision accuracy. Your role encompasses ensuring our AI systems are production … ready and enterprise-grade. You’ll manage the infrastructure that powers our AI applications, optimizing for both performance and cost-effectiveness, establishing automated evaluation frameworks for LLM applications, and building robust fallback mechanisms. You’ll ensure our AI systems meet security and compliance requirements while maintaining the ability ...

client needs.* **Collaboration:** Work closely with cross-functional teams, including marketing, project management, and service delivery, to ensure seamless execution of sales initiatives.* **Performance Tracking:** Monitor and report on sales performance metrics, providing regular updates to senior management.* **Industry Expertise:** Maintain up-to-date knowledge ...

journeys and conversational experiences* Collaborate with Product Business AIML and Engineering teams to deliver chatbot solutions* Conduct user research usability testing and analyze chatbot performance metrics* Establish UX standards accessibility compliance and conversational design best practices* Drive continuous improvement through user feedback and analytics* Mentor UX and conversational ...

Lead a global Customer Success team, managing CS managers, representatives, and team leads across region(s) and product lines, with accountability for team performance, development, and succession planning. Own and drive Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer health score targets across the full portfolio, reporting … develop a high-performing, people‐first team — coaching managers and team leads, enabling career growth, and building organizational depth. Establish and track key performance metrics — including GRR, NRR, health scores, NPS, and adoption — with regular reporting to senior leadership. Manage customer escalations and serve as a sponsor ...

Responsibilities Own the Number Carry global commercial accountability for the Operational Intelligence revenue target across both standalone and broader portfolio sales motions. Own pipeline performance end-to-end, including generation, quality, coverage, velocity and conversion. Drive a disciplined forecasting and inspection cadence with regional sales leadership. Maintain an accurate … maximise growth opportunities and minimise overlap. Enable partners and the wider ecosystem to extend market reach and accelerate adoption. Drive Demand and Commercial Performance Partner with Marketing on demand generation, campaigns, thought leadership and customer advocacy initiatives. Build and maintain a strong customer proof engine through references, measurable outcomes ...

inform strategic priorities. Drive successful go-to-market planning and execution in partnership with commercial, marketing, and customer-facing teams. Establish meaningful product performance metrics and KPIs, using insights to optimise outcomes and return on investment. Lead cross-functional teams through the full product lifecycle, from concept through ...

commercial fleet and energy management capabilities. Together, Pod and EO are helping logistics, transport and operational fleet customers electrify at scale, optimise charging performance and make better use of existing grid capacity. Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help … understood, progress is communicated clearly, and risks or dependencies are proactively managed. Champion Continuous Improvement - You’ll use customer feedback, operational insights, and performance metrics to identify opportunities for optimisation and help deliver ongoing product improvements Drive Continuous Improvement - You’ll identify opportunities to improve logistics processes, asset ...

Customer Experiences Through Data At Entrust, we're committed to enabling trusted identities, secure payments, and data protection for organizations worldwide. As a Customer Performance Analyst, you'll play a key role in ensuring our products consistently deliver exceptional performance for our customers. This is an exciting opportunity … complex problems, uncovering insights from data, and partnering with cross-functional teams to drive meaningful outcomes. You'll become a trusted advisor on product performance, helping identify trends, resolve customer-impacting issues, and improve the overall customer experience. What You'll Do Customer Support & Performance Insights Develop ...

innovative products and services that meet evolving customer needs. You'll combine strategic thinking with strong execution, driving brand growth, customer loyalty, and commercial performance while leading high-performing teams and influencing senior stakeholders across the business. Passionate about customer experience and innovation, you'll play a pivotal role … customer growth and differentiation. Build compelling business cases for new propositions, leading their development and delivery from concept through to launch. Continuously optimise proposition performance, using customer insight, market trends, and commercial data to ensure SMARTY remains competitive and relevant. Partner with Digital, Technology, Brand, and Commercial teams ...

service delivery and operational outcomes. Driving large-scale organisational change across the region, building a data-driven culture and embedding responsible AI practices. Monitoring performance metrics and using data-driven insights to continuously optimise service quality and customer satisfaction. Acting as a key liaison to senior management … chips. Alongside a competitive salary, you'll enjoy: Private healthcare cover Annual bonus scheme based on both company and individual performance, with the ability to salary sacrifice into your pension Excellent salary sacrifice pension scheme - we'll contribute double what you do, up to a maximum ...

tasks to increase efficiency and scalability. Manage ISO27001 compliance by ensuring appropriate access controls over information assets and software tools are implemented. Monitor performance metrics across teams to identify areas for improvement and drive accountability. Team Leadership & Development Set the vision and strategy for the Client Success team … just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have ...

workflows. Expanding automation and self‐service security capabilities. Partnering with Security Operations, Product Security, Architecture, and Risk teams. Using threat intelligence, risk insights, and metrics to drive improvement. Defining and tracking service performance metrics and KPIs. Advising on emerging technologies, security trends, and investment priorities. Maintaining technical … secure software development, and modern engineering practices. An understanding of IAM, cloud security, vulnerability management, and defensive controls. Experience using risk, intelligence, and operational metrics to prioritise improvements. Ability to balance strategic leadership with technical delivery. Excellent communication and stakeholder management skills. Experience working in Agile, product‐led environments. ...

their buyer’s journey with dynamic content is critical to our pipeline health. The role As Senior Manager – Digital Marketing, you will own the performance of our digital channels and campaigns. Your focus will be on attracting the right audience (ICP), generating engagement and improving the effectiveness … buyer journey from awareness to decision. You will oversee paid and organic digital activity, analyze campaign performance and continually optimise activity to increase engagement and conversion. The responsibilities Leadership Own and manage Databarracks’ digital marketing strategy and performance Manage partnerships with digital agencies Manage 2 direct reports ...

growth Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies Customer Onboarding & Enablement Implement scalable onboarding and success motions that integrate processes, educational content … data-driven insights Operationalise clear success criteria and track performance metrics throughout the customer lifecycle Develop best practices that accelerate time-to-value Cross-functional Collaboration Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation Collaborate with Product, Marketing ...