Head of Support Performance at Judge.me Closing the Trust Gap in E-commerce Location: Hybrid (2 days in Shoreditch office near Old Street, London) Salary: £80-90k (includes comprehensive benefits package) Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the Trust Gap-commerce's most expensive problem. In a … reviews Organic Growth : We've achieved 40% year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a performance-driven Head of Customer Support to architect and optimize a technology-first support operation that directly fuels our growth engine. This role demands a strategic technologist who will maximize … AI automation using Intercom's Fin AI while maintaining rigorous performance standards across our contractor network. You'll build systems and processes that transform support from a traditional cost center into our revenue driver in the Shopify ecosystem. What Makes This Role Special You'll join at a critical transformation moment, reporting directly to the CEO with full ownership More ❯
You'll support the delivery of reporting, insight, and website performanceoptimisation for Arsenal.Direct, our official online store. The Role We are looking for a Ecommerce Analytics Executive tosupport the delivery of reporting, insight, and website performanceoptimisation for Arsenal.Direct, our official online store. This role will play a critical part in driving data-informed decisions … across the e-commerce team, helping to shape customer experience, marketing performance, and commercial effectiveness. The ideal candidate will be detail-oriented, commercially aware, and confident communicating insights to stakeholders at all levels. Who we are We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our … even when no one is looking). Your day-to-day Ownership of reporting - you will own weekly, monthly, and quarterly reporting for key e-commerce metrics, including channel performance, country-level trends, product insights, and campaign results Deliver insightful commentary - you'll provideinsightful commentary to accompany reporting, with clear identification of over/underperformance and actionable recommendations Site More ❯
You'll play a vital role in making our ambitious AI solutions a practical reality. If you thrive on system-level analysis, find joy in squeezing every ounce of performance from hardware, and love diving deep into algorithm optimisation, this is the position for you. Responsibilities Scaling Expertise: Design and implement strategies to efficiently scale machine learning models … across diverse hardware platforms (GPU/TPU). PerformanceOptimisation: Analyse and profile ML systems under heavy load, pinpointing bottlenecks, and implementing targeted optimisations. Distributed Systems Architecture: Create robust distributed training and inference solutions for maximum computational efficiency. Algorithmic Optimisation: Research and understand the latest deep learning literature to implement and optimise state-of-the-art algorithms … and architectures, ensuring compute efficiency and performance. Low-Level Mastery: Write high-quality Python, C/C++, XLA, Pallas, Triton, and/or CUDA code to achieve performance breakthroughs. Required Skills Understanding of Linux systems, performance analysis tools, and hardware optimisation techniques Experience with distributed training frameworks (Ray, Dask, PyTorch Lightning, etc.) Expertise with Python and/ More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Reed.co.uk
coding, testing, and deployment. Participate in code reviews, architecture discussions, and system design decisions. Troubleshoot and resolve complex technical issues across the full stack. Ensure software security, scalability, and performance are maintained at all times. Keep abreast of emerging technologies and industry trends to inform strategic decisions. Skills and Experience Minimum 8 years of commercial software development experience, with … solutions. Desirable Experience with containerisation and orchestration tools such as Docker and Kubernetes. Familiarity with event-driven architecture and message brokers (e.g., Kafka, RabbitMQ). Knowledge of front-end performanceoptimisation and accessibility standards. Exposure to machine learning pipelines or data engineering workflows. Prior experience working in startup environments or high-growth technology companies. Benefits Hybrid working as More ❯
protocols and best practices Proven experience in logging systems (e.g. ELK stack ) Proven experience in monitoring systems (e.g. Prometheus ) Proven experience in tracing systems (e.g. OpenTelemetry , Jaeger) Experience in performance optimization and resource management Relevant certifications (AWS, Google) Understanding of Agile methodologies Ability to diagnose and resolve service- affecting issues in a Broadcast/Livestream environment Pro- active attitude More ❯
guiding the evolution of our platform's microservices ecosystem. What You'll Do Architect, build, and maintain scalable Python microservices deployed in cloud environments Lead architectural decisions focusing on performance, observability, fault tolerance, and scalability Own complex backend features end-to-end design, implement, test, deploy, and monitor Mentor and guide engineers through code reviews, design discussions, and best … of microservices architecture, APIs, service discovery, and messaging patterns Experience with cloud platforms (AWS, GCP, Azure) and containerisation (Docker; Kubernetes a plus) Strong software engineering fundamentals: clean code, testing, performanceoptimisation, OOP, algorithms Familiar with SQL and NoSQL databases (PostgreSQL, MongoDB) and CI/CD pipelines Comfortable in fast-changing environments with a strong sense of ownership and More ❯
manufacturing segments Key Responsibilities Technical Ownership & Development Take ownership of significant features and technical components across our Python-based platform Design and implement reliable systems for data processing and optimisation workflows Contribute to architectural decisions and technical design discussions Provide code reviews and technical guidance to junior team members Evaluate new technologies and contribute to technical standard-setting Platform … Python Create reusable components that support rapid development cycles Engineering Quality Apply and advocate for software engineering best practices including testing and CI/CD Contribute to system reliability, performanceoptimisation, and maintainability improvements Collaborate with optimisation engineers to implement mathematical models in code Participate in technical design reviews Required Experience 4+ years of software development experience … including testing and CI/CD Experience working with APIs and data processing Familiarity with cloud platforms (preferably Azure) Nice-to-have Experience mentoring junior engineers Experience with mathematical optimisation techniques including MILP and LP Experience with Rust Understanding of distributed systems What we can offer you: Competitive salary based on skills and experience Stock Options so when we More ❯
manufacturing segments Key Responsibilities Technical Ownership & Development Take ownership of significant features and technical components across our Python-based platform Design and implement reliable systems for data processing and optimisation workflows Contribute to architectural decisions and technical design discussions Provide code reviews and technical guidance to junior team members Evaluate new technologies and contribute to technical standard-setting Platform … Python Create reusable components that support rapid development cycles Engineering Quality Apply and advocate for software engineering best practices including testing and CI/CD Contribute to system reliability, performanceoptimisation, and maintainability improvements Collaborate with optimisation engineers to implement mathematical models in code Participate in technical design reviews Required Experience 4+ years of software development experience … including testing and CI/CD Experience working with APIs and data processing Familiarity with cloud platforms (preferably Azure) Nice-to-have Experience mentoring junior engineers Experience with mathematical optimisation techniques including MILP and LP Experience with Rust Understanding of distributed systems What we can offer you: Competitive salary based on skills and experience Stock Options so when we More ❯
Energy Bureau) London £45,000 - £55,000 Basic + Car + Progression + Purpose-Led Team Are you a technically-minded leader with experience in BMS, energy analytics, or performanceoptimisation? Do you want to be part of a values-driven company that's actively helping clients achieve Net Zero? If so, this is your chance to step … into a pivotal role at the heart of one of the UK's top building performance specialists as a Technical Manager. This is a great opportunity to lead from the front - overseeing analysts and engineers, driving energy-saving strategies, and helping shape the way buildings perform across the UK. If you've got experience in smart building systems and … leading technical teams, this Technical Manager role could be your ideal next step. Your Job As Technical Manager Will Include: * Managing the Building Performance Bureau and leading a team of analysts and BMS professionals * Ensuring quality, consistency, and timely delivery of performance reporting across public and private estates * Collaborating with clients to optimise BMS systems (Trend/Tridium More ❯
Sporting Solutions is a product led, technology-driven company that sources, generates, and distributes real-time sports betting data. Our systems operate under tight performance demands: low latency, high throughput, and ongoing reliability. We're working to continually improve our platforms and are evolving our infrastructure and applications - including moving from legacy .NET Framework systems toward modern, containerised .NET … Leading through example and building Proof-of-Concept solutions to demonstrate improved practices will be key. You'll work at the intersection of software architecture, DevOps strategy, and high-performance infrastructure, driving forward our modernization efforts and improving how we build, deploy, monitor, and scale our systems. What You'll Do Define and shape our DevOps vision , working closely … and infrastructure-as-code. Drive improvements in telemetry and observability , helping us move from log-centric metrics to first-class telemetry using OpenTelemetry and modern observability stacks. Optimise for performance , helping the platform scale for low-latency, high-throughput demands in real-time sports data delivery. Mentor and guide engineers , promoting a strong DevOps culture and fostering collaboration across More ❯
Sporting Solutions is a product led, technology-driven company that sources, generates, and distributes real-time sports betting data. Our systems operate under tight performance demands: low latency, high throughput, and ongoing reliability. We're working to continually improve our platforms and are evolving our infrastructure and applications - including moving from legacy .NET Framework systems toward modern, containerised .NET … Leading through example and building Proof-of-Concept solutions to demonstrate improved practices will be key. You'll work at the intersection of software architecture, DevOps strategy, and high-performance infrastructure, driving forward our modernization efforts and improving how we build, deploy, monitor, and scale our systems. What You'll Do Define and shape our DevOps vision , working closely … and infrastructure-as-code. Drive improvements in telemetry and observability , helping us move from log-centric metrics to first-class telemetry using OpenTelemetry and modern observability stacks. Optimise for performance , helping the platform scale for low-latency, high-throughput demands in real-time sports data delivery. Mentor and guide engineers , promoting a strong DevOps culture and fostering collaboration across More ❯
pipelines using GitHub Actions or similar tools to automate testing and deployment workflows. Deploy applications to decentralized hosting environments (e.g., IPFS, Fleek) as well as cloud-based infrastructure. Ensure performance optimization through CloudFront caching, invalidation strategies, and SSL/TLS management. Contribute to Whisk infrastructure and security, ensuring resilient and secure production deployments. Work closely with designers, PMs, and More ❯
Architecture & Modeling: Lead the design, development, and evolution of highly robust, scalable, and well-tested data models within dbt, establishing best practices that support analytics and business intelligence initiatives. PerformanceOptimisation & Scalability: Optimise complex data transformation layers, ensuring peak performance, scalability, and efficiency of data pipelines to accommodate rapid data growth and evolving business needs. Cross-Functional More ❯
Office, Outlook) Oversee public internet and Wi-Fi access for members Maintain and develop audio-visual systems Manage databases with strong SQL capability for integrations, data quality, reporting, and performanceoptimisation Compliance & Data Protection Act as the lead on GDPR and data protection compliance Ensure adherence to security standards such as PCI DSS Team Management & Training Manage the … Degree or professional qualification in IT, IT Management, or related field Proven experience managing both cloud and on-premises IT environments Strong SQL and database experience essential - including development, optimisation, and administration Strong knowledge of Microsoft technologies including Windows Server, 365, Active Directory, and Defender Experience supporting enterprise systems such as CRM, library management, or accounting systems Excellent problem More ❯
Kanban). Proficient with CI/CD tools and practices. Track record of leading teams or making key technical decisions on mobile projects. Demonstrable knowledge of REST APIs and performance optimisation. Committed to accessibility standards and inclusive design. Desirable Skills: Familiarity with tools like Postman , Charles/Proxyman , Bitrise , or GitLab CI . Awareness or exposure to iOS development More ❯
the app, websites, and online banking, to deliver best-in-class experiences for both the customer and the business. You'll join a collaborative data-driven environment, where digital performance and customer satisfaction are at the heart of every decision. This role is central to driving continuous improvement across our digital customer channels, your focus is on the websites … and experiences. You'll work with our co.uk and content management team, helping ensure smooth, intuitive experiences for customers. You will be collaborating with product owners, marketers, designers, and optimisation teams to enhance the customer journey using data analysis and make recommendations on what works best for customers and the business as a whole. Website Customer Experience & Journey Optimisation: Drive enhancements to the customer experience across the bank's website and digital self-serve platforms. Make incremental improvements based on customer behaviour, insight and performance data. Collaborate with product, brand, design, and paid media teams to improve website landing pages and product journeys from entry to conversion. Support the handoff between digital touchpoints (e.g., landing page > product More ❯
implement browser automation workflows for data collection across multiple web platforms Create tools for managing browser sessions, handling JavaScript-heavy sites, and bypassing common anti-bot measures Optimise scraping performance and reliability for high-volume data collection operations Collaborate with data engineering and product teams across global organisations Deliver high-quality, efficient code in an agile environment with minimal … running Experience working in global, distributed teams Desirable Skills Knowledge of CAPTCHA handling and browser fingerprinting Familiarity with data parsing and extraction from various web formats Understanding of web performanceoptimisation and caching strategies More ❯
City of London, London, Lime Street, United Kingdom Hybrid / WFH Options
PCR Digital
implement browser automation workflows for data collection across multiple web platforms Create tools for managing browser sessions, handling JavaScript-heavy sites, and bypassing common anti-bot measures Optimise scraping performance and reliability for high-volume data collection operations Collaborate with data engineering and product teams across global organisations Deliver high-quality, efficient code in an agile environment with minimal … running Experience working in global, distributed teams Desirable Skills Knowledge of CAPTCHA handling and browser fingerprinting Familiarity with data parsing and extraction from various web formats Understanding of web performanceoptimisation and caching strategies More ❯
Job Role: Ideal candidate should have proven experience to drive impactful operational improvements through a broad set of capabilities, combining Lean and Systems Thinking with elements of Business Transformation, PerformanceOptimisation, modern AI/ML, cognitive and data science-based techniques, Process Intelligence (Celonis), and build strategic capability to drive data-driven continuous operational excellence . We continue … different industry market sectors (Utilities, Retail, CPG, Energy, Telecom, BFSI, Pharmaceutical & Lifesciences and Government). Job Responsibilities: • Take responsibility for steering Celonis projects and programs aimed at enhancing operational performance, ensuring future-ready operations, and developing sustainable AI-led capabilities within clients. • Assist clients in formulating and executing process digitisation, automation, and AI strategies with an operational focus that More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Vallum Associates
Job Role: Ideal candidate should have proven experience to drive impactful operational improvements through a broad set of capabilities, combining Lean and Systems Thinking with elements of Business Transformation, PerformanceOptimisation, modern AI/ML, cognitive and data science-based techniques, Process Intelligence (Celonis), and build strategic capability to drive data-driven continuous operational excellence . We continue … different industry market sectors (Utilities, Retail, CPG, Energy, Telecom, BFSI, Pharmaceutical & Lifesciences and Government). Job Responsibilities: • Take responsibility for steering Celonis projects and programs aimed at enhancing operational performance, ensuring future-ready operations, and developing sustainable AI-led capabilities within clients. • Assist clients in formulating and executing process digitisation, automation, and AI strategies with an operational focus that More ❯
data solutions for some of the UK's best-known brands. You'll have a hand in everything from data ingestion and transformation to pipeline automation and data platform optimisation - always with a strong focus on quality, scalability, and value. What you'll be doing: Designing, building and maintaining robust, cloud-native data pipelines Automating and orchestrating workflows using … across cloud platforms - especially AWS (Glue, Lambda, Athena), Azure (Data Factory, Synapse), or GCP (Dataflow, BigQuery, Cloud Composer) You have a good understanding of data modelling, data warehousing and performanceoptimisation You care deeply about data quality, testing, and documentation You enjoy solving real-world problems and collaborating with cross-functional teams You're comfortable in a consultancy More ❯
developing and maintaining reliable systems that meet customer and business requirements Team and people management, planning and execution, and incident management Develops strategies to improve system reliability Monitor system performance metrics Drives continuous improvement initiatives Align the team to department OKRs, ensure project delivery, and foster cross-team collaboration Ensure and improve the efficiency and reliability of the team … Platforms (AWS , GCP) Monitoring (Prometheus , gra f ana ) Logging (ELK , Data do g, OpenSearch ) Databases ( noSql - couchbase , Cassandra, RDS , elasticache , redis ) System Administration (Patching/Upgrading/RCA/PerformanceOptimisation) Kubernetes (EKS , GKS ) Message queue ( kafka ) Team overview Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art More ❯
Wembley, Middlesex, United Kingdom Hybrid / WFH Options
Sky
developing and maintaining reliable systems that meet customer and business requirements Team and people management, planning and execution, and incident management Develops strategies to improve system reliability Monitor system performance metrics Drives continuous improvement initiatives Align the team to department OKRs, ensure project delivery, and foster cross-team collaboration Ensure and improve the efficiency and reliability of the team … Platforms (AWS , GCP) Monitoring (Prometheus , gra f ana ) Logging (ELK , Data do g, OpenSearch ) Databases ( noSql - couchbase , Cassandra, RDS , elasticache , redis ) System Administration (Patching/Upgrading/RCA/PerformanceOptimisation) Kubernetes (EKS , GKS ) Message queue ( kafka ) Team overview Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art More ❯
Belvedere, Kent, United Kingdom Hybrid / WFH Options
Sky
developing and maintaining reliable systems that meet customer and business requirements Team and people management, planning and execution, and incident management Develops strategies to improve system reliability Monitor system performance metrics Drives continuous improvement initiatives Align the team to department OKRs, ensure project delivery, and foster cross-team collaboration Ensure and improve the efficiency and reliability of the team … Platforms (AWS , GCP) Monitoring (Prometheus , gra f ana ) Logging (ELK , Data do g, OpenSearch ) Databases ( noSql - couchbase , Cassandra, RDS , elasticache , redis ) System Administration (Patching/Upgrading/RCA/PerformanceOptimisation) Kubernetes (EKS , GKS ) Message queue ( kafka ) Team overview Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art More ❯
Orpington, Kent, United Kingdom Hybrid / WFH Options
Sky
developing and maintaining reliable systems that meet customer and business requirements Team and people management, planning and execution, and incident management Develops strategies to improve system reliability Monitor system performance metrics Drives continuous improvement initiatives Align the team to department OKRs, ensure project delivery, and foster cross-team collaboration Ensure and improve the efficiency and reliability of the team … Platforms (AWS , GCP) Monitoring (Prometheus , gra f ana ) Logging (ELK , Data do g, OpenSearch ) Databases ( noSql - couchbase , Cassandra, RDS , elasticache , redis ) System Administration (Patching/Upgrading/RCA/PerformanceOptimisation) Kubernetes (EKS , GKS ) Message queue ( kafka ) Team overview Global Streaming Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art More ❯