Principal Service Designer – Discovery Lead (Central Government)
- Hiring Organisation
- LHH
- Location
- London Area, United Kingdom
seeking an experienced Principal Service Designer to lead a high-profile discovery phase within a central government digital transformation programme. This role will focus on building a robust and comprehensive understanding of user needs, service interactions and key pain points within a nationally significant public-facing … phase aligned to GDS standards Build a comprehensive understanding of user needs, behaviours and pain points Map current state services, journeys and processes Develop service blueprints and articulate future-state opportunities Identify constraints, risks and dependencies within legacy systems Provide independent challenge and strategic insight to senior stakeholders Collaborate ...