12 of 12 Remote Problem Management Jobs in London

there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and … will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level … technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows More ❯

enhancements to stay competitive Own the IT budget, ensuring cost-effectiveness and strong ROI across internal functions and supplier relationships IT Infrastructure, Operations & Service Management Oversee the design, implementation, and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems … external IT vendors and service partners, ensuring SLAs and value for money Maintain data integrity and consistency across core systems Ensure strong incident and problem management, personally leading critical incidents Cybersecurity & Data Protection Develop and lead a cybersecurity strategy to protect systems, data, and reputation Ensure compliance with … Cyber Essentials, NIST) Implement and monitor robust security controls and conduct regular audits Promote a culture of security awareness across the organisation Team Leadership & Management Lead, coach, and grow the distributed IT team to build capability and engagement across Colchester, London, and Poland. Set clear goals, conduct performance reviews More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

remote depending on business need) Salary: Up to £28,000 DOE Are you a motivated IT professional with a passion for customer service and problem solving? We're looking for an experienced 1st Line Support Engineer to join our growing team in central London. As a leading MSP, we … be the first point of contact for technical issues, providing outstanding customer service and technical expertise. You'll also play a key role in problem management and the continuous improvement of our managed services. 1-2 years in a similar IT support role Experience in a service desk More ❯

regulated organizations Interact with application teams and other infrastructure teams Understanding of functional requirements and translation of business requirements into technical specifications Proactively identify problem situations and resolve to give maximum customer satisfaction. Participate in stakeholder/delivery team calls. Demonstrate analytical and problem management skills. Suggest … applicable. Technical Skills: Shall be proficient in Linux (RHEL) Operating System and Cluster environment (VCS Infoscale) Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet. Have good experience of scripting in Python/Shell/Puppet for data management tasks. Experience of … VMware/Virtualization/Hypervisor Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls Should have Mulesoft/Postman experience. What additional skills will be good to have? (List out good to have skills and certifications) Git Agile Non-RHEL Unix flavors More ❯

LAN, WAN, and VPN networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and … Cisco firewalls to maintain security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of … Alto (Panorama), and Cisco Nexus . Understanding of MPLS, VPNs, LAN/WAN, and security best practices . Familiarity with ITIL processes and change management is beneficial. Strong troubleshooting skills and ability to work independently in a BAU environment. Law firm industry experience Any Project experience would be an More ❯

other data sets, enabling reuse. You can work with other data professionals to improve modelling and integration patterns and standards. (Skill level: Practitioner) Metadata Management: You can design an appropriate metadata repository and suggest changes to improve current metadata repositories. You can understand a range of tools for storing … and working with metadata, advising others about metadata management. (Skill level: Practitioner) Problem Management: You can initiate and monitor actions to investigate patterns and trends to resolve patterns, effectively consulting specialists as required. You can determine the appropriate resolution and assist with its implementation, determining preventative measures. (Skill More ❯

controlling scope Escalation of issues to line manager with recommended solutions. Action solutions where authorization permits. Provision of technical updates regarding own activities to management, others in the team, department, and other divisions About Experian Experian is a global data and technology company, powering opportunities for people and businesses … English Knowledge of Oracle Disaster Recovery and High Availability technologies (RMAN, RAC, Dataguard) Experience working within an ITIL style process framework (Change, Incident and Problem Management) Familiarity with Oracle RDBMS features (Multitenancy/Db Vault/EBR/Performance and Tuning) is desirable Good communication within the team More ❯

days remotely. Job Description: In this exciting opportunity you will be responsible for managing all key local technology suppliers within a specific supplier management category within the Running Great Restaurant Technology (RGRT) team. There are 3 categories: Customer & Restaurant, Back office & Corporate Services, Infrastructure & Office. This role is accountable … for product roadmaps and backlog management across locally managed suppliers, and for ensuring that value creation and business outcomes align with OKR (Objectives and Key Results) targets and budgets. They will also contribute to, and play a critical role in, enhancing the framework that ensures McDonald's suppliers deliver … progression and a succession plan. Set standards with our partners/suppliers to ensure they are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of their products and services. For locally managed suppliers, establish product roadmaps and maintain a More ❯

and ultimately deliver maximum value. The team will drive improvements from our suppliers using the information provided by the Service Operations team to reduce problem management. They will provide the technical expertise and thought leadership to manage our suppliers to identify and resolve recurring issues that are having a … Supplier Mgmt team, ensuring that the team have strong development plans and career progression and succession plans. Responsible for the execution of the Supplier Management strategy for Technology partners. Transform relationships, contracts and ongoing governance to adopt models with great outcomes for our restaurants and Franchisees. Set standards with … our partners to ensure they are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of their products. Conduct structured and regular service reviews with key partners to ensure value and performance. Ensure remedial action plans are in place where More ❯