1 to 25 of 26 Remote Problem Management Jobs in London

there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and … will require working with multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level … technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by More ❯

an integrated member of the Cisco CX team supporting outcome-oriented engineering, implementation, and production support efforts as the primary technical support person for Problem Management of critical issues at the network level. You will be responsible for providing advanced network level services related to cases on the … an integrated member of the Cisco CX team supporting outcome-oriented engineering, implementation, and production support efforts as the primary technical support person for Problem Management of critical issues at the network level. You will be responsible for providing advanced network level services related to cases on the … on diagnostics, root cause analysis, and recommendations for preventative measures with the goal to result in a more efficient, reliable customer network. Responsibilities: Network Problem Management Escalation support and troubleshooting for critical network outages and complex network issues Relaying detailed knowledge of customer network, critical sites, and operational More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to … Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows More ❯

experience: 4+ years Detailed Job Description: • Monitoring components of Storage systems including volumes, LUNs, disk and logs. • Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. • Backup management and health checks Monitor backup More ❯

UK (Hybrid) Duration: Contract Job Description: Monitoring components of Storage systems including volumes, LUNs, disk and logs. Should be responsible for complete Incident, Change Management, Problem Management and Capacity planning. Should be able to plan and execute Disaster recovery. Backup management and health checks Monitor backup More ❯

enhancements to stay competitive Own the IT budget, ensuring cost-effectiveness and strong ROI across internal functions and supplier relationships IT Infrastructure, Operations & Service Management Oversee the design, implementation, and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems … external IT vendors and service partners, ensuring SLAs and value for money Maintain data integrity and consistency across core systems Ensure strong incident and problem management, personally leading critical incidents Cybersecurity & Data Protection Develop and lead a cybersecurity strategy to protect systems, data, and reputation Ensure compliance with … Cyber Essentials, NIST) Implement and monitor robust security controls and conduct regular audits Promote a culture of security awareness across the organisation Team Leadership & Management Lead, coach, and grow the distributed IT team to build capability and engagement across Colchester, London, and Poland. Set clear goals, conduct performance reviews More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as … needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests … enabling our people to realise their full potential as team members, industry experts, leaders, and managers. Collaborative: embracing flexibility, diversity, and inclusivity. Steamship Insurance Management Services Ltd is committed to providing a great service to all our members. We pride ourselves on offering a people-centred culture that provides More ❯

skillsetwith aservice-oriented mindset, supporting not onlyend-user devicesandinfrastructurebut alsoenterprise platforms, includingMicrosoft 365,Entra ID, andDynamics 365. The role is integral toonboardingandoffboarding processes,deviceandaccess management, and theadministrationof collaboration tools such asTeamsandSharePoint. The successful candidate will proactively manage service desk requests, provide insight into recurring issues, and contribute to continuous … services via the service desk, phone, and in-person support. Support external users of RSSBs public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, and associated collaboration tools, ensuring prompt resolution … and live-streaming technologies. Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management More ❯

also enterprise platforms , including Microsoft 365 , Entra ID , and Dynamics 365 . The role is integral to onboarding and offboarding processes , device and access management , and the administration of collaboration tools such as Teams and SharePoint . The successful candidate will proactively manage service desk requests, provide insight into … via the service desk, phone, and in-person support. Support external users of RSSB's public-facing or industry-specific applications, assisting with account management, system navigation, and technical troubleshooting. Deliver effective support for Microsoft 365 services , including Outlook , Teams , SharePoint , OneDrive , and associated collaboration tools, ensuring prompt resolution … live-streaming technologies . Manage and troubleshoot corporate devices (e.g., laptops, tablets, phones), deploying configurations and applications using Microsoft Intune or equivalent mobile device management (MDM) solutions. Facilitate onboarding and offboarding processes, including device setup, user provisioning, and decommissioning or redeployment of IT assets. Support asset lifecycle management More ❯

in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES: Client Relationship Management Serve as the primary point of contact for assigned clients regarding service delivery matters. Conduct regular service reviews, ensuring SLAs, KPIs, and satisfaction metrics … ticket resolution times, availability, etc.). Work with internal teams (e.g., NOC, Helpdesk, Projects) to ensure coordinated and high-quality service. Own incident and problem management processes for critical or recurring issues. Process & Continuous Improvement Identify service delivery gaps and lead initiatives to optimize operational processes. Ensure compliance … with ITIL practices and documentation standards. Contribute to change and release management planning in coordination with technical teams. Escalation & Risk Management Act as the escalation point for client issues and drive resolution in collaboration with internal stakeholders. Identify service delivery risks and proactively mitigate them. Reporting & Analysis Deliver More ❯

in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES: Client Relationship Management Serve as the primary point of contact for assigned clients regarding service delivery matters. Conduct regular service reviews, ensuring SLAs, KPIs, and satisfaction metrics … ticket resolution times, availability, etc.). Work with internal teams (e.g., NOC, Helpdesk, Projects) to ensure coordinated and high-quality service. Own incident and problem management processes for critical or recurring issues. Process & Continuous Improvement Identify service delivery gaps and lead initiatives to optimize operational processes. Ensure compliance … with ITIL practices and documentation standards. Contribute to change and release management planning in coordination with technical teams. Escalation & Risk Management Act as the escalation point for client issues and drive resolution in collaboration with internal stakeholders. Identify service delivery risks and proactively mitigate them. Reporting & Analysis Deliver More ❯

Role: IBM Z Storage Manager Location: Sheffield, UK( Hybrid) Job Type: Contract Job Description: Role Specific Expertise and Experience : IBM zSeries Storage Management skills Strong Technical Project management skills Experience of working in a large enterprise of client's scale and complexity General Knowledge & Experience: Personal Experience zSeries … Storage Management/Engineering background preferred and/or experience to equivalent level Working and partnering with vendors (e.g. IBM, DELL, Broadcom) Supporting and/or leading technical management of large infrastructure deployment projects Experience supporting large-scale enterprise IT environment and the embedded controls within change, incident … and problem management processes Experience working with Agile working practices and tooling Experience and awareness of security, audit, risk and compliance within enterprise IT environment Personal Skills Ability to work under pressure to deadlines Strong work ethic Collaborating with others and building a network Strong interpersonal skills Ability More ❯

on-premises infrastructure, with a strong emphasis on security services. This includes managing network devices, antivirus solutions, spam filtering, and Security Information and Event Management (SIEM) systems. The role requires collaboration with various stakeholders to ensure that infrastructure and security measures align with the company's risk appetite, regulatory … requirements, and compliance standards. Key Responsibilities The manager will lead IT infrastructure operations, including asset management, incident and problem management, and service level compliance. They will also be responsible for defining and managing secure configurations, monitoring systems for threats, conducting vulnerability assessments, and managing penetration testing activities. More ❯

remote depending on business need) Salary: Up to £28,000 DOE Are you a motivated IT professional with a passion for customer service and problem solving? We're looking for an experienced 1st Line Support Engineer to join our growing team in central London. As a leading MSP, we … be the first point of contact for technical issues, providing outstanding customer service and technical expertise. You'll also play a key role in problem management and the continuous improvement of our managed services. 1-2 years in a similar IT support role Experience in a service desk More ❯

organisation, is seeking a hands-on Lead Infrastructure Engineer to join their team and lead several new projects. This role will require the line management of a senior engineer and will report to the Head of Infrastructure. Role: Infrastructure Engineer Location: Birmingham (Hybrid) Salary: £50,000 - £58,000k (Dependant … on Experience) Key Responsibilities Infrastructure Management: Oversee design, deployment, maintenance, and security of servers, networks, firewalls, backup systems, cloud services, and telephony systems. Operations and Maintenance: Ensure system availability, reliability, and performance. Monitor infrastructure, maintain documentation, and implement disaster recovery plans. Project Management: Lead infrastructure projects, ensuring timely … delivery and alignment with IT strategy. Incident and Problem Management: Troubleshoot and resolve complex technical issues, improve incident response processes, and minimize downtime. Security and Compliance: Maintain IT security policies, address vulnerabilities, and ensure compliance with regulatory requirements. Essential Skills and Experience: Proven IT management experience Deep More ❯

resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. Maintaining More ❯

guidance and estimates to the development and technical process as required to ensure proposed solutions are operationally supportable. Undertaking 2nd-3rd line incidents and problem management for client-facing technology services, messaging/APIs, and business applications. Actively participating in the resolution of major incidents, post-incident reviews More ❯

guidance and estimates to the development and technical process as required to ensure proposed solutions are operationally supportable. Undertaking 2nd-3rd line incidents and problem management for client-facing technology services, messaging/APIs, and business applications. Actively participating in the resolution of major incidents, post-incident reviews More ❯

guidance and estimates to the development and technical process as required to ensure proposed solutions are operationally supportable. Undertaking 2nd-3rd line incidents and problem management for client-facing technology services, messaging/APIs, and business applications. Actively participating in the resolution of major incidents, post-incident reviews More ❯

controlling scope Escalation of issues to line manager with recommended solutions. Action solutions where authorization permits. Provision of technical updates regarding own activities to management, others in the team, department, and other divisions About Experian Experian is a global data and technology company, powering opportunities for people and businesses … English Knowledge of Oracle Disaster Recovery and High Availability technologies (RMAN, RAC, Dataguard) Experience working within an ITIL style process framework (Change, Incident and Problem Management) Familiarity with Oracle RDBMS features (Multitenancy/Db Vault/EBR/Performance and Tuning) is desirable Good communication within the team More ❯

auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop … the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for … are customers of the Data Integration Service. Act as the Technical Authority for development undertaken on the data integration platform. Provide leadership to, and management of the Data Integration Service Team, ensuring that the team and third parties perform to a good level, work to accepted quality standards, to More ❯

days remotely. Job Description: In this exciting opportunity you will be responsible for managing all key local technology suppliers within a specific supplier management category within the Running Great Restaurant Technology (RGRT) team. There are 3 categories: Customer & Restaurant, Back office & Corporate Services, Infrastructure & Office. This role is accountable … for product roadmaps and backlog management across locally managed suppliers, and for ensuring that value creation and business outcomes align with OKR (Objectives and Key Results) targets and budgets. They will also contribute to, and play a critical role in, enhancing the framework that ensures McDonald's suppliers deliver … progression and a succession plan. Set standards with our partners/suppliers to ensure they are held accountable for delivering excellent service and change management which focus on the health, hygiene and continuous improvement of their products and services. For locally managed suppliers, establish product roadmaps and maintain a More ❯