1 to 7 of 7 Problem Management Jobs in London with Remote Work Options

status: Inside ir35 Location: National, hybrid Must have Active SC Clearance As a Major Incident Manager you will have: Service Focus Community collaboration Incident Management Problem Management Understanding of service management framework User Focus Ownership & initiative If you are interested in finding out more regarding this more »

of all Microsoft professional services projects and ongoing programmes across the Stridon client base including: Azure services Microsoft 365 services Infrastructure Cyber security Identity Management Application To be the subject matter expert on all matters related to Microsoft Solutions including Azure, M365 and Windows Server related services across the … Stridon infrastructure Responsible for deployment, configuring, and management of deliverables across all client solution implementations including ADDS, Certificates, Certificate Authorities, DNS, DHCP, DFS, File System, Group Policy, Radius, Exchange, SharePoint, Federation, Web Services and SQL Provide subject matter expertise and manage Stridon internal applications Manage Remote Management and … Monitoring tools to respond to and remediate problems where they have been escalated Deploy vulnerability management tools such as Microsoft Defender to scan for and remediate vulnerabilities across client infrastructure Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related more »

with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support … available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and … tuning infrastructure services delivered. Directly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management more »

which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders as and when required; Provide 2nd line … and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to … all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of more »

Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on … VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and … Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience more »

you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make … sure that CMDB (change management database)/documentation is kept up to date and fit for purpose. Ensure work is carried out to the appropriate quality and company standards and timescales. Deploy and maintain corporate standards. Any additional duties & responsibilities that may reasonably be expected to be undertaken. Carry more »

clients, so we are looking for someone that has experience of customer facing visits. You will take a supporting role in the in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Fitzrovia services … and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2nd line) of working to an ITIL framework in a service desk capacity Windows Server 2016 – 2022 365 Support for Email, SharePoint, OneDrive and Teams Directory Management more »