Contact Centre Test Assurance Specialist
- Hiring Organisation
- Experis
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £280 - £332/day
Role Title: Contact Centre Test Assurance Specialist Rate: £332 Location: London or Horsham 3 days on site Key Responsibilities Lead the QA workstream for the Contact Centre Transformation programme. Define and oversee end-to-end testing coverage, ensuring all critical areas are addressed, including: Regression testing Network configuration validation Backup … Call recording functionality Integration with upstream/downstream systems Rollback and contingency scenarios Review, challenge, and validate vendor testing strategies and plans. Provide independent QA assurance to client QA leadership on: Testing completeness and quality Key risks and gaps Mitigations and readiness for release Collaborate closely with vendors (including Wipro ...