Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation skills using multiple data sources. CCXP certification is a plus. Project management experience. Proficient in data science techniques, including statistical analysis More ❯
Behavioral Science, HR Analytics, or similar discipline Demonstrate success in consulting or advisory roles, ideally in SaaS or HR tech environments Leverage expertise in employee survey platforms such as Qualtrics, Glint, Culture Amp, Peakon, or Medallia Apply statistical techniques (e.g., regression, factor analysis) using tools like SPSS, R, Python, or Excel Communicate insights clearly to non-technical audiences and More ❯
years in a senior leadership role. Proven track record of improving customer satisfaction and retention metrics. Strong analytical skills and experience with CX tools and platforms (e.g., Zendesk, Salesforce, Qualtrics). Exceptional communication and leadership abilities. Experience in architecting and rebuilding customer experience organizations through value creation Bachelor's degree required; MBA or equivalent preferred. More ❯
Highly diligent and demonstrated track record of high attention to detail • Experience and interest in defining and improving processes • Ability to work with Microsoft Office Applications (PPT, Excel) and Qualtrics • Excellent people and communication skills (both written and speaking), as this role is highly customer-facing Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks More ❯
Highly diligent and demonstrated track record of high attention to detail Experience and interest in defining and improving processes Ability to work with Microsoft Office Applications (PPT, Excel) and Qualtrics Excellent people and communication skills (both written and speaking), as this role is highly customer-facing Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks More ❯
reviews, regional alignment meetings, and coaching Supporting team leaders and consultants in delivering service excellence Managing the Omnichannel NPS Programme, overseeing daily operations of NPS and ECE programmes via Qualtrics Promote a strong NPS culture across regions through training and collaboration with Customer Experience teams. Enhancing tools and technology, collaborating with Data Science, Digital, and Client Engagement teams to … within the luxury sector Strong analytical skills, with the ability to collect, analyse and interpret data to inform actionable insights Proficiency with customer feedback platforms and CRM systems (e.g. Qualtrics, C4C, Salesforce) Detail-oriented with a focus on ensuring consistency and high standards in customer service quality Strong communication skills, with the ability to prepare clear reports and collaborate More ❯
