Degree in Business, IT, Research or relevant field. Minimum 5 years experience in Customer Experience or VoC roles. Healthcare/Pharma or B2B experience preferred. Expert in VoC tools (Qualtrics, Forsta). Strong data analysis and report creation skills using multiple data sources. CCXP certification is a plus. Project management experience. Proficient in data science techniques, including statistical analysis More ❯
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention … roundtables, and proof-of-concepts. Providing pre-sales technical/functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction. Developing and delivering high-quality Qualtrics presentations and product demonstrations. Presenting and articulating advanced product features and benefits, product future direction, and overall Qualtrics solutions. Effectively consulting with senior leaders of customer organizations. Participating … in sales planning and business development activities. Presenting and articulating Qualtrics product's strengths relative to competitors. Working with data and learning new technical skills with limited oversight Helping others find solutions to problems Excellent problem solving, decision-making and analytical skills Collaborating with teams across the organization while also being able to work independently and as a self More ❯
audience segmentation models (e.g. Mosaic, ACORN, Audience Spectrum, Culture Segments). Familiarity with cultural sector benchmarks (e.g. SOLT, ALVA, DCMS, ONS). Experience creating surveys using tools like SurveyMonkey, Qualtrics, or Alchemer. Previous involvement in data-driven projects or insights reporting in marketing or cultural sectors. Why Join AKA? This is a rare opportunity to work with a passionate More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Holland & Barrett International Limited
digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future-focused and commercially aware, with a passion for creating meaningful customer experiences. More ❯