Service Delivery Manager
- Location
- Greater London, England, United Kingdom
KPIs or CSATs to evidence high quality of service delivery Contribute to SLA Breach Monitoring and applying appropriate interventions to avoid breaches where needed Plan and execute Return-to-green plans where Managed Services are not operating within agreed parameters Prepare for and attend the Monthly Service Reviews, capturing … Visio Proven continuous improvement experience from a similar role, including project management Understanding quality service standards and applicable metrics Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure Location : the role will be based in London ...