Senior Customer Success Manager
- Hiring Organisation
- Intercom
- Location
- London, United Kingdom
- Salary
- £ 45 K
work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world’s leading … support operations and achieve strategic outcomes aligned to their business goals.ResponsibilitiesDevelop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.Collaborate with engineers to translate customer requirements into ...