tooling, workflow automation and self‐healing capabilities. Explore and adopt appropriate Agentic AI and intelligent automation capabilities to improve operational decision support, incident triage, runbook execution, knowledge retrieval, change preparation and service management workflows. Own SaaS operational standards, including runbooks, monitoring, alerting, incident management, post‐incident reviews, backup and recovery … resilience and monitoring controls. Practical experience applying AI, Agentic AI, AIOps or intelligent automation to operational use cases such as incident triage, anomaly detection, runbook automation, knowledge search, root cause support or service desk workflows. Knowledge of observability and reliability practices, including SRE principles, service‐level objectives, alert tuning, capacity ...