reliability practices across change and release automation with 'just enough' control, ensuring complex operational deployments to customers are 'right first time'. Lead the development of initiatives to support SIAM intelligent operations , including data quality and analytics, management insight, and reporting. Your Profile Essential Skills/Knowledge/Experience Lead and continuously improve IT service delivery, ensuring performance meets business More ❯
ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can influence stakeholders and lead with empathy Ideally understand SIAM models or multi-sourced setups If you've managed IT Supplier Relationships and have strong service delivery experience? Please do get in touch. More ❯
City of London, London, United Kingdom Hybrid/Remote Options
La Fosse
ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can influence stakeholders and lead with empathy Ideally understand SIAM models or multi-sourced setups If you've managed IT Supplier Relationships and have strong service delivery experience? Please do get in touch. More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Reed Technology
are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in the realisation of the SIAM function. Ensure Service Providers provide all management information as required under the contract and take responsibility for the resolution/escalation of issues. Work with internal/external stakeholders, External … effectively. Lead Problem Management Working Groups with suppliers, reviewing performance and identifying future proactive Problem records from trends. Required Skills & Qualifications: Significant experience in a high-volume, complex operational SIAM environment, preferably within an outsourced third-party setting. Operational background with experience in digital customer operations, back office/support functions, and operational IT. Strong analytical skills with experience in More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Hirecracker
HubSpot, Salesforce), LinkedIn Sales Navigator, and sales enablement tools Exceptional communication and consultative selling skills Solutions-oriented mindset with a bias for action and ownership Desirable: Experience with ITSM, SIAM, or related service delivery frameworks To Be Considered: Please either apply by clicking online or emailing me directly to . For further information, call or . By applying for this … required skills) your application to our client in conjunction with this vacancy only. Key Skills: Account Executive, Strategic Sales, Managed Services, SaaS, Enterprise Sales, Pipeline Development, Solution Selling, ITSM, SIAM, Outsourcing, Business Development, CRM, Hirecracker, HCSales More ❯
