2 of 2 Remote Senior Service Desk Analyst Jobs in London

Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with 240 employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems and services within the organisation. Key Responsibilities: Technical Support Provide advanced technical support for a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot … and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing More ❯

employees worldwide. The main office is based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation of IT systems … a wide range of IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes … and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support More ❯