12 of 12 Senior Support Engineer Jobs in London

Role: Senior Support Engineer Salary/Rate: up to £170 per day Location: central London + travel to clientsContract Duration: 3-6-months We are seeking a Senior Support Engineer for an established IT Managed Service Provider delivering outsourced IT support, infrastructure management, and technology solutions to a diverse range of clients. This … Senior Support Engineer role is based between on site in central London and travel to client sites as needed. The contract for the Senior Support Engineer position is for 3-6-months. The Senior Support Engineer role is based within the Support department, responsible for overseeing Support Engineers, managing … e.g., Docker, LXD). Experience supporting VoIP systems (e.g., FreePBX, Microsoft Business Voice). Excellent documentation and knowledge-sharing practices. Strong communication and client engagement skills. Ability to manage support teams and coordinate schedules. Awareness of IT policies, compliance standards, and security protocols. Role/Responsibilities: Deliver expert technical support across diverse client environments. Support and guide More ❯

Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The Senior Technical Support Engineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing the improvement … of the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting client-facing resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the Senior Technical Support Engineer I plays an … important role in meeting client needs and driving client satisfaction. What you'll be doing As a Senior Technical Support Engineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. You'll be leveraging your More ❯

Senior Production Support Engineer page is loaded Senior Production Support Engineer Apply locations UK - City Quays - Belfast time type Full time posted on Posted Today job requisition id R3703 Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial … Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our members. Role Overview Liquidnet Europe Limited is looking for a Senior Production Support Engineer to work within the EMEA Platform Services Team. The team requires a motivated self-starter who has the technical skills to support a … utilising their FIX, Linux, Windows Server, DevOps, database and networking skills. This will be a varied role involving working on a multitude of cross-platform market-leading technologies to support the running of our bespoke trading platform. The successful candidate will be responsible for all aspects of support covering both proprietary and third-party applications from the front More ❯

Full Stack Support Engineer (Ruby on Rails, TypeScript/JS, React, Postgres, Linux) Fully Remote (European time zones only) | Full-Time | Up To £80k/$100k per year DOE About Carebit Carebit is a young, design-led healthcare technology company helping over 1500 private Doctors across the UK run their practices more effectively and efficiently with our web … person collaboration when required, but this is not mandatory as we know some like in-person working and some prefer fully remote. About You We’re looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of our support, engineering, and data … debugging, fixing, and enhancing real-world product issues that impact Doctors and patients. You’ll Work On: Investigating and resolving bugs or issues raised by our team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating withDevelopers and support More ❯

Full Stack Support Engineer (Ruby on Rails, TypeScript/JS, React, Postgres, Linux) Fully Remote (European time zones only) | Full-Time | Up To £80k/$100k per year DOE About Our Client Our client is a young, design-led healthcare technology company helping over 1500 private Doctors across the UK run their practices more effectively and efficiently with … collaboration when required, but this is not mandatory as they know some like in-person working and some prefer fully remote. About You Our client is looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of their support, engineering, and data … and enhancing real-world product issues that impact Doctors and patients. You’ll Work On: Investigating and resolving bugs or issues raised by our client’s team of Customer Support Specialists. Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic). Writing Ruby scripts and jobs for post-migration data cleanup or updates. Collaborating withDevelopers and support More ❯

leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Department: Support Location: UK/London Reports into: Regional Support Manager Hybrid: Request 3 days in London office About the role: The Senior Support Engineer is a … expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industry-leading support services across the world. What you will do: Take ownership of technical issues and communicate with customers to resolve cases related to D3 software and Disguise hardware Perform onsite … integration Work with the Development & Q&A teams - feedback and logging of software and hardware issues Write and share knowledge via customer focussed knowledge base articles Assist the Sales & Support team with Demo setups and events/trade shows Continually learn and expand your knowledge in areas that you are passionate about and improve the level of support More ❯

A well known college are looking to recruit a full-time Senior Support Engineer within their Service Delivery team. The college are looking for an appropriately qualified and experienced individual to work within their IT & Systems team across the campuses in Watford, Luton and Hemel Hempstead. You'll work alongside a team to provide technical support … Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be actively More ❯

and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your … role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through … IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school-based users with technical assistance and report service issues in accordance with theservice desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent Customer More ❯

do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert. Purpose As a Senior Application Support Engineer, you will play a crucial role in powering our Retail applications by partnering with engineering and business teams to build deep technical and business … expertise. You'll be the go-to expert across a diverse, modern, and complex technology landscape, ensuring seamless support and smooth operations. You'll take charge of incident triage and resolution, lead system upgrades, and keep performance optimized through proactive monitoring and alerting. Beyond day-to-day support, you'll drive continuous improvements in processes and tools, collaborating … value. Collaborate with engineering teams to troubleshoot and resolve application and infrastructure-related issues. Oversee major incidents and work alongside developers and operations teams to restore service. Proactive Application Support & Maintenance: Ensure the ongoing stability and health of all applications through regular maintenance tasks, including patching and updates. Plan and execute minor upgrades and configuration changes with minimal impact More ❯

learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient … debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a Support Engineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong customer advocacy skills and experience … incident response a plus Experience with scripting a plus Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. More ❯

companies, from high-street banks to other fintechs, can offer affordable credit to their customers. We're looking for an experienced individual to join us in the role of Support Engineer. This position requires the ability to balance multiple competing priorities - on any particular day you could be diagnosing a complex system issue, working with an external client to … Our technology stack: AWS (including ECS and RDS), OpenTelemetry, NewRelic, Python, Postgres, Liquibase, Angular, Docker Who you are: Four or more years professional experience in a customer-facing technical support or engineering role Excellent verbal and written communication skills, with an ability to communicate technical concepts to non-technical users Strong analytical and problem-solving skills Experience working with … incidents through to resolution Assisting with the technical onboarding of new B2B clients, helping them get up and running with our API Working to improve our ability to effectively support our platform, including improving our monitoring and alerting capabilities Innovating our support processes to drive better outcomes for our clients What we offer Everyone owns a piece of More ❯

participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the … teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Your Experience Mandatory Requirements More ❯