4 of 4 Remote Service Catalogue Jobs in London

Hands-on Service Desk Manager Permanent Full Time West London - Hybrid working £55,000 - £65,000 + Private healthcare, subsidised meals As Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting … desktop client access to back-office applications that are supported by the applications team, End user security management. Required experience: Extensive Service Desk experience: Running a modern user centric support function in an international business. Creation, monitoring and reporting of relevant SLA and KPI metrics Acting as an ambassador to end users, and working directly with users to … aligned with ITIL principles. Including: User provisioning and access management (Starter/movers/leavers, access reviews, etc) Change management Asset management Incident/Problem management Service catalogue, CMDB, etc End user device and software patching Familiarity with Information Security Operational management The role of service desk in incident response General familiarity with security best More ❯

ServiceNow Developer position is for 12-months with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential experience required: ServiceNow Certified System Administrator (CSA) certification or equivalent experience. Proficient in scripting (JavaScript, Glide … platform configuration, and integration methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed suppliers Provide specific technical examples of … configure ServiceNow applications, workflows, and integrations across ITSM, ITOM, CSM, and custom modules. Deliver assigned features aligned to roadmap priorities, such as: Yokohama upgrade readiness/Service Catalogue optimisation/Automation engine integrations/APM and CSM rollout Build integrations using REST/SOAP APIs, mid-servers, IntegrationHub, and custom connectors. Contribute to upgrade execution, clone analysis More ❯

relating to hardware asset management, including; procurement, asset tracking, auditing and disposal activities, software asset management, including; license tracking, assignment and auditing activities. Organisation Chart Report to: IT Service Transition Manager Accountable to: Head of IT Services Key working relationships: Asset Owners/stakeholders, IT Service Desk Manager, Change Owners, IT Procurement People management: None Operating … for IT Managers, as part of ongoing management of assets within their areas and for budgeting/forecasting purposes · Demonstrate Customer ‘value’ is at the heart of IT Service Transition delivering Customer required outcomes. · Establish and maintain contact with people within the organisation and external suppliers · Proactively report on EOS, EOL software and hardware to respective IT Teams … Proactively report to Information Security on unauthorised software/hardware Service Transition Planning & Support: Administer the following Service Transition practices and adhering to Service Transition policies & processes: IT Asset Management & Service Configuration Management · Using Service Desk Plus o There are over 20k hardware Configuration Items (CIs) in use within the More ❯

successful candidate will work closely with the ServiceNow Solutions Architect to design and implement requirements from the SPM Process Team, creating and maintaining integrations with other systems, maintaining Service Catalog Items, configuring the strategic planning and project management workspaces, developing scripts and workflows, and increasing automation to make the business more efficient and effective through ServiceNow SPM. For More ❯