Head of Reporting and Service Optimization One of the largest financial groups in the world is looking for a Head of Technology Reporting and Service Optimization to join a team, part of IT Planning, Reporting, and Administration. You'll manage technology service costs, optimize … services, and support strategic decision-making across EMEA Technology. Key Responsibilities: Maintain the Technology Service Catalogue. Explain technology costs to business functions. Manage the Reporting and Service Optimization team. Standardize and deliver EMEA Technology reports. Ensure accurate performance metrics (KPIs, SLAs). Qualifications: Experience in IT more »
and learning. Conduct regular school/site inspection to identify weaknesses in technology deployment, improve quality and drive continuous improvement. Conduct a formal service review each term with the school/business unit, present support performance, identify opportunities and risks, and develop areas for improvement and investment. Identify … and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site documentation (technical, financial, and legal), ensuring the accuracy of information is preserved, kept up to date, and readily available to colleagues. … Plan and manage all changes to IT services to ensure they are approved, deployed effectively, and have appropriate support agreements in place. Manage service problems and customer complaints through to resolution, engaging/updating where required with Executives and School Leadership Team members. Facilitate periodic auditing of all more »
ServiceNow across production and non-production environments. Identifying and defining business solutions for ITIL users. ServiceNow ITSM and HR experience. Experience with Employee Service Centre configuration and setup. Implementing modern and Legacy solutions such as the Polaris UI and new Workspace solutions. Creating new servicecatalog … requests and items with variables. Creating, monitoring, modifying, and publishing servicecatalog workflows with approvals. Creating and using update sets to move customisation between systems. Implementing SSO solutions utilising Azure Active Directory/Entra ID. Understanding ITIL v3 methodologies. Maintaining business services and configuration items in ServiceNow. Working … non-production environments. Strong understanding of business solutions for ITIL users. Hands-on experience with ServiceNow ITSM and HR modules. Proficient in Employee Service Centre configuration and setup. more »
manage infrastructure as code, ensuring consistency and efficiency in deployment processes. Implement and manage hosting and orchestration solutions using Docker, Fargate, ServiceCatalogue, Service Manager, AWS S3, MKS, Docker, Kubernetes, AWS Autoscaling Groups (ASG), EC2 instances, and ELB (Elastic Load Balancer). Utilize Consul for more »
Join a winning team Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to … the CRM, and day to day account management. About you You have a proven track record of success in a client-facing IT service or IT sales role, with the appetite and ambition to develop into a senior account manager. You’ll also need demonstrable experience working to … towards a target – account plans, on-going management. · ITIL - Familiar with the ITIL framework principals (Incident/Problem/Change Management, ServiceCatalogue, Continuous Improvement) · Multitask/Organisation - Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »
SOC metrics are in line with Legal & General’s risk appetite Acting as the primary interface between Legal and General and the SOC service providers and ensuring they meet contractually defined Service Level Agreements; by monitoring process adherence and identifying continuous improvement activities needed to achieve … industry activity and methodology, to help ensure Legal & General’s key assets are protected Regularly reviewing, revising and re-defining SOC servicecatalogue and the associated technologies, processes, talent (people) and data requirements to ensure it meets the continually evolving threat and business landscapes Managing, motivating and …/16-8) You'll also have experience in leading security operational meetings with key internal and external stakeholders and managing relationship with service providers Any Information Security and/or Information Technology industry certifications (CISSP, CISM or equivalent) would be a huge plus Additional Information When you more »
Greater London, England, United Kingdom Hybrid / WFH Options
Sterlings
cloud technologies too. You will: Implement tools and processes for efficient and effective operational management of the environment Define and implement servicecatalogue whilst ensuring workload is kept within defined parameters Produce clear supporting documentation to enable off-shore to provide first and second-line of support … eliminate issues through automation opportunities and sustainable long-term fixes Partner with SRE team to identify areas for continuous improvement, automation and self-service Your experience: Current and previous versions of Microsoft SQL Server experience. Scripting and programming languages such as PowerShell or Python Experienced in Database Installation more »
City of London, London, United Kingdom Hybrid / WFH Options
AWD online
IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP is required for a multi-award winning Managed Service Provider based in the City of London. … We have a fantastic new job opportunity for an IT Account Manager who has a proven track record in a client-facing IT service or IT sales role preferably within a Microsoft Managed Service Provider/MSP to help grow and develop the companys client base. … towards a target account plans, on-going management ITIL : Familiar with the ITIL framework principals (Incident/Problem/Change Management, ServiceCatalogue, Continuous Improvement) Multitask/Organisation : Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to more »
using AWS products and services. Knowledge of the Well-Architected framework. AWS Landing Zone Accelerator. Custom Amazon Machine Images. CloudFormation, Terraform and AWS Service Catalogue. GitHub Actions and Typescript. You will/might be required to participate in an on-call rota, and you may occasionally be required more »
the organisation's efficiency and effectiveness. The primary objective for the ServiceNow Platform Architect role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be providing technical leadership, to lead and support … Client Scripts, Workflows, Form Design and UI Actions.'€¢Experience of the CSM module.'€¢Experience with ServiceNow ITSM, Service Portal, ServiceCatalogue, CMDB, Performance Analytics and Reporting.'€¢Demonstrable knowledge of Domain Separation and RBAC controls.'€¢Demonstrable knowledge of Platform Integrations and data normalization.'€¢Demonstrable knowledge of … of ServiceNow platform administration. About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients. We design, build and run the right technical competencies and more »
The primary objective of this role is to develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders, and end users to provide application development, customisation … configuring solutions, scripting and taking this through the test and deployment process. The ServiceNow Developer will develop, deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role requires you to work closely with team members, stakeholders … Support Engineer, carrying out system maintenance and upgrades.'€¢Experience of the CSM module.'€¢Experience with ServiceNow ITSM, Service Portal, ServiceCatalogue, CMDB, Performance Analytics and Reporting.'€¢Demonstrable knowledge of Domain Separation and RBAC controls.'€¢Excellent understanding of ServiceNow platform administration. About Capita Technology and Software more »
The Service Architect is responsible for designing, developing and maintaining IT services and solutions. They will work closely with the Senior Service Architect to ensure that the services and solutions meet the needs of the business. They will be responsible for creating and maintaining service models, service blueprints, service catalogues and service roadmaps. They will also be responsible for ensuring that the services and solutions are compliant with industry standards and best practices. They will be expected to provide technical advice and guidance to the business and … other stakeholders. They will also be responsible for monitoring and reporting on the performance of the services and solutions. Capita are recruiting a Service Architect to join us in our Professional Services team. The Service Architects provide IT Service Management, IT Servicemore »
Service Designer- Higher Education- Service Management-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise Service Management platform. The Service … tasked with redesigning service management services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include servicecatalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- Service Management-ITIL … Essential Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide service management environment within more »
