3 of 3 Remote Service Desk Analyst Jobs in London

Service Desk Analyst London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As … a Service Desk Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and … documentation standards. Deliver outstanding customer service in a busy IT support environment. What We re Looking For 2 3 years experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL More ❯

Service Desk Analyst – London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As … a Service Desk Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and … documentation standards. Deliver outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL More ❯

both tactical and strategic solutions. Main duties and responsibilities • Provide end-user IT assistance on all core desktop applications and technologies. • Provide support and feedback to the IT Trainers, Service Delivery Manager and Head of IT Operations. • Although predominantly a 1st and 2nd line support role, as well as being the 'person on the ground', you may also be … IT facilities are well maintained. • Ensure all procedures are followed and audits completed and documented. • Suggest improvements and bring innovative ideas to the team. • Escalate problems to your fellow Service Desk Analysts and the Service Delivery Manager, where applicable. Communication & organisation • Excellent written and verbal communication skills. • Proven ability to multi-task and prioritise tickets and balance … o Dell Laptops. o Autopilot. o Mimecast. o Windows Defender. o MS Surface Hubs. o Networking- basic understanding of LAN/WAN, DHCP/DN. Personal: o Excellent customer service skills with a strong desire to help people. o A keen eye with attention to detail. o Self-motivation essential as will involve hybrid working. Desirable • Knowledge of Mac More ❯