We're hiring a Digital Support and ServiceManager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our platforms are always available, secure, and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team … s, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing supportservice and team behind it. Customer Support & Management: You'll be the go-to person for all digital support, maintenance and hosting escalations. You'll be More ❯
Job Title: Production Support/ServiceManager Location: Manchester Ideally but will consider Edinburgh| Global Banking Client Employment Type: Contract C9 level About the Role: We are seeking a highly skilled and proactive Production Support/ServiceManager to oversee critical banking platforms across Payments and Franchise domains. This role … and maximum efficiency. Champion security best practices , proactively identifying and mitigating vulnerabilities. Enforce and evolve technical standards and operational best practices across platforms. Maintain strong governance and reporting across service performance and risk areas. Technical Skills & Experience: Proven experience in production support , service management , or platform operations within financial services. Strong understanding of Kafka , AWS , and … frameworks . Experience working in DevOps environments and managing cross-functional engineering teams. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Usage of Service Now, ITIL certification or equivalent service management qualification. Experience in global banking environments or regulated industries. Product ownership Why Join? Be part of a high-impact team supporting More ❯
Support and Managed Services, aligning offerings with market trends and customer needs. Supporting the development and monetization of the Channel Partner Support Program, working with service providers, carriers, resellers on onboarding, training, certification and integrated support solutions. Conducting market research, competitor analysis, and identify opportunities for service differentiation, pricing, and packaging. Overseeing … the lifecycle of support and managed service products, from concept and positioning to sales enablement and post-launch performance analysis. Engaging directly with strategic customers and partners to pitch, secure, and expand support and services agreements across various segments. Cultivating and growing relationships with key internal and external stakeholders (customers, partners, industry influencers) to drive … brand awareness and market penetration. Monitoring relevant KPIs and market feedback, providing data-driven recommendations to continuously improve offerings and execution. Partnering closely with sales, product management, service delivery, marketing, legal, and IT teams to ensure consistent and impactful support and managed services strategy. What we're looking for 5+ years in business development, technical supportMore ❯
