2 of 2 Remote Support Manager Jobs in London

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected split of 70%/30% between 3rd Line and … Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS … Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively Handle escalations and liaise with customers Manage problem records assigned to the 3rd line Represent the team at CAB More ❯

Start Date: 07.01.2025 Join a pioneering team at a global technology leader developing cutting-edge mapping technologies used in mobile apps and AR products. As a Community Support Manager, you'll be the vital link between a diverse community of users and the internal development team, ensuring that feedback is heard and acted upon. Your insights will directly … experience. This is a unique opportunity to contribute directly to the development of technologies that are changing the way people interact with the world. Responsibilities: Provide timely and effective support to incoming requests from partners and users across multiple communication channels. Clearly communicate user feedback, issues, and opportunities to the internal development team. Categorize and track significant issues impacting … management tools. Identify and document feature requests and potential product improvements for future development. Analyze and refine issue tracking dashboards to provide actionable insights. Prepare and present reports on support system performance, issue resolution metrics, and common user challenges. Maintain and update help documentation to ensure users have access to clear and timely information. Proactively identify opportunities to improve More ❯