2 of 2 Remote Technology Support Analyst Jobs in London

a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here. The Role As a Technology Support Analyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services … local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security, and other technologies as required. Tech Support Analyst ensures the Technology department meets the agreed services levels. Also, follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self-service. The Technology Support Analyst will help coordination of Major Incidents and provides communication to relevant stakeholders. This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business. Key Responsibilities Provide end user support and technical issue resolution for Audley’s More ❯

Interview Date 15/16 January 2025 Job Summary About the role The IT Operations team is essential to our organisation, empowering staff and volunteers with the technology skills needed to advance our human rights mission. As a Technology Training and Support Analyst, you will develop and deliver engaging technology training programs, create user-friendly … materials, and provide first and second-line technical support. You will collaborate with various teams to enhance technology adoption across the organisation, ensuring our people are equipped to make the most of our digital tools. The role may be for you if: You have experience in developing and delivering technology training programs and workshops, tailoring content to various … skill levels and creating comprehensive training materials like user guides and e-learning content. You possess strong technical support skills, with proven experience in providing 1st and 2nd line support, troubleshooting hardware, software, and network issues to ensure timely resolution and minimal disruption. You excel in communication and stakeholder engagement, building strong relationships across departments, effectively conveying technical More ❯