Voice of Customer Manager
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ConvaTec Inc
to extract customer data from CRM for surveys. Develop live dashboards to monitor scores in real-time and implement alert systems for low scores. Perform insightful analysis, including building text analytics models. Present results to stakeholders at all levels, tailoring content as needed. Build feedback mechanisms to ensure feedback is acted upon locally and at the business level. … Forsta). Strong data analysis and report creation skills using multiple data sources. CCXP certification is a plus. Project management experience. Proficient in data science techniques, including statistical analysis, text analytics, and regression analysis. Experience with Power BI, Looker Studio, and Excel. Strong business partnership and storytelling skills. Inquisitive, problem-solving mindset. Resilient self-starter, capable of managing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: