7 of 7 Remote/Hybrid Ticket Management Jobs in London

join Appvia on a secure public sector engagement, taking ownership of service performance across a live operational environment. This is a hands‐on service management role with a strong ITIL and managed‐service focus. You’ll be responsible for ensuring the service operates effectively day‐to‐day, with particular … ownership of ticket performance, SLA adherence, service governance, and the wider service wrapper. You’ll work closely with technical teams, service management functions, suppliers, and senior customer stakeholders to make sure issues are progressed effectively, operational commitments are met, and the service continues to improve. This ...

market and enterprise accounts, from discovery through proof, demo, and close. Develop a deep understanding of product development—including sprint planning, delivery estimation, ticket management, bug management, and debugging agent decisions—and map those workflows to Command by Asana. Translate customer pain points into practical solution designs … evolving in real time. Bring an adaptable, intellectually curious, and strong builder mentality. Experience with engineering tools in categories such as Project & Issue Management, Agile Planning, AI Coding Agents, IDE, or CI/CD is a plus. Background supporting displacement or migration conversations from legacy enterprise software is preferred. ...

mobile app releases and functionalities. Providing quality sign-off before releases go live for UK clients. Engineering and Product Liaison Owning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through. Working directly with the US technical project manager on UK improvement specifications and requirements. Feeding … Supporting product partnership work with technical grounding in product decisions. Vendor and Partner Technical Relationships Day-to-day technical liaison with issuing partners - investigation, ticket escalation, and technical improvement discussions. Managing operational technical relationships with vendors, including accounting software integration partners and other technology vendors as required. Escalating ...

health, reducing churn and increasing customer lifetime value Building Customer Success processes, workflows and playbooks from an early starting point Developing support operations including ticket management, escalation processes and knowledge resources Identifying opportunities to use AI and automation to improve the customer experience Reviewing and developing ...

opportunities.Being a positive, active, and contributing team member.Offering advice and suggestions for improving the development process.Supporting Production with backlog review, task estimation, and Jira ticket management.Technical RequirementsAdvanced understanding of C++.An advanced understanding of the main gaming platforms and the requirements needed to develop software for them.Unreal Engine experience ...

positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical RequirementsAdvanced understanding of C++.An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine ...

work. Communicating effectively with your Lead, your team, Production and other departments. Supporting production processes, including backlog review, task estimation and breakdown, and Jira ticket management. Following, and championing development best practices. Qualifications & Experience... Experience developing gameplay systems using C++, including areas such as AI, navigation, and combat systems. ...