22 of 22 User Researcher Jobs in London

Workforce and Capability Division, where our mission is to equip government with the talent and insight needed to drive digital transformation and tackle future challenges. As a mid-weight User Researcher, you'll play a key role in shaping cross-government strategies through evidence-based insights and user-centred design. You'll be part of a multidisciplinary … research will inform updates to this framework, ensuring it remains relevant, usable, and aligned with the needs of practitioners and departments. Your responsibilities will include; planning, designing and conducting user research activities to understand the needs of digital and data professionals across government. You'll collaborate with stakeholders, communities of practice, and expert working groups to gather insights that … support recruitment, workforce planning, and skills development. You'll work closely with content designers and policy leads to ensure our frameworks, standards and propositions are grounded in real user needs. Your work will help shape principles, policies and standards that underpin a consistent and effective approach to capability building across government. As a User Researcher you'll More ❯

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our … products and services that solve users' problems and meets their needs. * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. * Use quantitative methods such as surveys to identify actionable More ❯

Senior User Researcher - Local Government/Public Sector Contract: 12 months Location: London (2 days on-site per week) IR35: Inside IR35 Experience required: Local Government/Council experience (essential) A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and … digital products used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public … services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct research using both qualitative and quantitative methods Run research activities end-to-end: designing, recruiting More ❯

Senior User Researcher - Agentic AI/Quantitative Research Outside IR35: £475 - £525 5 month initial contract, likely to extend ASAP Start Once a week/once every 2 weeks to London We are seeking an experienced Senior User Researcher to support a government department on a high-profile programme of work. The role will involve leading … user research for the design and delivery of advanced AI/LLM-powered products and services , ensuring that accessibility, privacy, and safeguarding requirements are embedded into solutions at scale. You must either hold or be eligible for SC for this position. Key Responsibilities Lead the planning, design, and execution of user research activities for AI/LLM-powered … services. Apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviours, and expectations in complex, high-transaction environments. Evaluate and provide recommendations for training data collection, categorisation, and labelling from a user-centred perspective. Test and assess AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks. Collaborate with AI engineers, designers More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users … interact with data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data systems More ❯

User Researcher (Active SC required) Contract Duration: Beginning October – End of January (with potential to extend) Day Rate: £500 Outside IR-35 Predominantly remote with on site attendance in London We are seeking an experienced User Researcher to support the formation of a new Data Team. This role is critical in helping us understand how users … interact with data systems, dashboards, and reporting tools, ensuring that our solutions are intuitive, accessible, and aligned with genuine user needs. Key Responsibilities: Conduct user research activities including interviews, surveys, contextual inquiries, and usability testing across relevant user groups. Synthesise research findings into actionable insights to inform the design and development of data tools and reporting frameworks. … Collaborate closely with data analysts, engineers, and product managers to embed user needs throughout the development lifecycle. Develop personas, journey maps, and service blueprints to visualise user experiences and identify areas for improvement. Present research findings and recommendations in stakeholder sessions using clear and engaging formats. Identify gaps in user understanding or engagement with existing data systems More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS … aligned environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

User Researcher – Public Sector Transformation Contract | £590 per day (Inside IR35) Remote-first Our client, a major consultancy delivering digital transformation programmes across central government, is seeking an experienced SC Cleared User Researcher to support a large-scale service redesign initiative. What you’ll bring: Proven track record delivering user research within government or GDS … aligned environments. Experience leading or mentoring multidisciplinary UCD teams. Strong understanding of Agile delivery and user-centred design principles. Skilled in planning, executing, and analysing user research to inform service and interaction design. Ability to map complex user journeys, uncover insights, and shape solutions through collaboration with stakeholders. Confident in presenting evidence and facilitating workshops to embed … user insight into delivery. Role details: £590 per day (Inside IR35) Active SC Clearance required Immediate start Remote-first (occasional travel may be required) If you’re a hands-on researcher with a passion for improving public services through evidence-based design, this is an excellent opportunity to make an impact on a high-profile government programme. More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions are grounded in More ❯

experienced. Our consultants typically have at least 10 years’ experience solving complex business problems. • Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Lead User Researcher As a Lead User Researcher , you will be responsible for setting the research strategy and leading user research activities across multiple teams or large … complex programmes. You will shape and champion a culture of user-centred design, ensuring that insights drive decision-making at every stage of service development. You will work closely with senior stakeholders, product owners, service designers and delivery teams to ensure user needs are at the heart of the service strategy and design decisions. At this level, you … will be expected to: Define and communicate the overall user research vision and strategy for programmes of work. Lead and coordinate research activities across multiple agile teams or services. Build and sustain a strong user research community of practice, providing mentoring, coaching and assurance. Influence and challenge senior stakeholders to ensure design and policy decisions are grounded in More ❯

Management Consultant - User Researcher Requirements: Right to work in UK Must be eligible for a Security Clearance Hybrid work Public sector experience Salary: 46k - 55k Company If you are ready to be a part of something truly impactful, join a renowned consultancy in a role within the business technology unit. Leveraging cutting-edge technologies and agile methodologies, you … will help clients evolve and stay ahead in today’s fast-moving landscape. As a User Researcher , you’ll join the ever-growing digital arm, where collaboration is at the heart of everything. You’ll be part of a passionate team dedicated to user-centred design and building digital services and products that truly make an impact. More ❯

Management Consultant - User Researcher Requirements: Right to work in UK Must be eligible for a Security Clearance Hybrid work Public sector experience Salary: 46k - 55k Company If you are ready to be a part of something truly impactful, join a renowned consultancy in a role within the business technology unit. Leveraging cutting-edge technologies and agile methodologies, you … will help clients evolve and stay ahead in today’s fast-moving landscape. As a User Researcher , you’ll join the ever-growing digital arm, where collaboration is at the heart of everything. You’ll be part of a passionate team dedicated to user-centred design and building digital services and products that truly make an impact. More ❯

we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We're looking for a User Researcher to join our Consumer Services function at Experian. You'll join a small but perfectly formed User Research team, playing an important role in shaping the … user experience across two of our product domains. You'll help us understand our customers deeply and make evidence-based decisions. Working in-house as part of a cross-functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation. … You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research is at Experian. What you'll do Partner with designers and product managers to identify research opportunities. Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to More ❯

Lead User Researcher London (Hybrid, 3 days onsite) £80k + up to 10 - 20 % bonus We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a … Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way. What you’ll be doing Owning and shaping the user research roadmap Working across 10–12 product teams, prioritising and allocating research effort Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value Running More ❯

Lead User Researcher London (Hybrid, 3 days onsite) £80k + up to 10 - 20 % bonus We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a … Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way. What you’ll be doing Owning and shaping the user research roadmap Working across 10–12 product teams, prioritising and allocating research effort Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value Running More ❯

Role: Senior User Researcher Location: Remote - Occasion travel to London or Leeds for workshops etc Duration: 6 Months Day rate: £(Apply online only) Umbrella Only Minimum of 5 years UK residency required Role responsibilities: Working on a " App Web to Native Transformation Alpha", collaborating closely with 2x IXDs and 1x UCD Lead. A mixture of primary and secondary … prototypes to identify areas that could be improved dramatically by switching from web-based app to native-app code, and secondary will involve identifying all the existing findings/user needs we have regarding native capabilities, as well as conducting desk research on native user needs from wider mobile user research eg NNG. It's an x More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to … quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred … design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s More ❯

Join a leading consultancy's Digital Excellence team, where strategic thinking, creativity, and technology come together to drive transformation across public and private sectors. Role Overview As a User Researcher, you'll work in multidisciplinary teams to design user-centred digital services. You'll lead research efforts, apply inclusive design principles, and ensure accessibility across all stages … of the product lifecycle. Key Responsibilities Collaborate with cross-functional teams to plan and conduct impactful user research. Lead research activities including interviews, usability testing, surveys, and diary studies. Apply both qualitative and quantitative methods to gather actionable insights. Advocate for inclusive and accessible design practices. Communicate findings effectively to inform design and product decisions. Support the integration of … user-centred design across teams and projects. What We're Looking For Proven experience leading user research using a range of methodologies. Experience across discovery, design, and delivery phases. Familiarity with GDS service standards and design principles. Strong communication and stakeholder engagement skills. Experience working in agile, multidisciplinary teams. Knowledge of prototyping and testing user journeys. Proficiency More ❯

Join a leading consultancy's Digital Excellence team, where strategic thinking, creativity, and technology come together to drive transformation across public and private sectors. Role Overview As a User Researcher, you'll work in multidisciplinary teams to design user-centred digital services. You'll lead research efforts, apply inclusive design principles, and ensure accessibility across all stages … of the product lifecycle. Key Responsibilities Collaborate with cross-functional teams to plan and conduct impactful user research. Lead research activities including interviews, usability testing, surveys, and diary studies. Apply both qualitative and quantitative methods to gather actionable insights. Advocate for inclusive and accessible design practices. Communicate findings effectively to inform design and product decisions. Support the integration of … user-centred design across teams and projects. What We're Looking For Proven experience leading user research using a range of methodologies. Experience across discovery, design, and delivery phases. Familiarity with GDS service standards and design principles. Strong communication and stakeholder engagement skills. Experience working in agile, multidisciplinary teams. Knowledge of prototyping and testing user journeys. Proficiency More ❯

their teams to keep turning up the dial on providing a world-class customer experience. Role Description: This is a full-time hybrid role for a Principal/Lead User Researcher, based in London. My client is seeking a Principal/Lead UR who can work across multiple teams, prioritise effectively, push back when needed, and manage varied … s perception from a tick-box exercise into a valued function. Demand for research has grown significantly, so this person needs to help continue the momentum and maturity. The researcher needs to deliver against the business strategy as well as proactively identify research gaps where the business may not realise research is needed. UR supports roughly 10 to More ❯

their teams to keep turning up the dial on providing a world-class customer experience. Role Description: This is a full-time hybrid role for a Principal/Lead User Researcher, based in London. My client is seeking a Principal/Lead UR who can work across multiple teams, prioritise effectively, push back when needed, and manage varied … s perception from a tick-box exercise into a valued function. Demand for research has grown significantly, so this person needs to help continue the momentum and maturity. The researcher needs to deliver against the business strategy as well as proactively identify research gaps where the business may not realise research is needed. UR supports roughly 10 to More ❯

My client, who are a government funded organisation, working within the public sector are looking for an additional User Experience Research Consultant to come in and work initially on a 12 week basis fully remote. You Must have had experience of working alongside Gov.uk, please do not apply if this is not the case! You will be a User Experience (UX) Research specialist that is passionate about research, user centered design, and building great products. An advocate of rapid iterative testing during development and upfront product discovery research. You will have created and led UX Research processes and strategy within an agile development environment, whilst working across multiple teams and platforms. From lab based testing, diary studies … in-depth interviews, user groups, or remote evaluations, you will bring the right set of tools to solve the problem/answer the questions. Working closely with design and development teams to ensure the UX specification is successfully translated into visual design and code you must offer 3-4 years' experience working at an Agency or client-side doing More ❯