1 of 1 Remote Workforce Management Analyst Jobs in London

London/Cardiff/UK Remote £55,000 - £75,000 + Benefits Hear from the team Our Workforce Management team The Data Analyst, Workforce Management role sits inside the Commercial Planning & Governance team who form part of the Workforce Management function at Monzo. … Workforce Management is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and structured procedures. This enables our COps team to scale effectively: ensuring … accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Being responsible for building and maintaining custom reporting/dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker. Supporting the impact analysis in delivery of high impact projects, relating to service, COps More ❯