15 of 15 Problem Management Jobs in Luton

improvement in a hybrid, tech-enabled environment. 🧭 About the Role As the Technical Operations Lead, you’ll oversee 3rd–4th line support , lead on problem management , optimise Zendesk (moving to ServiceNow) , and manage a team of 8 support engineers . You'll also play a key role in … Work With VMware | Azure Cloud | Zendesk → ServiceNow | Intune | Microsoft 365 | Exchange | SQL | Firewalls | Web Proxy | Windows 📌 Key Responsibilities Own 3rd–4th line incident and problem management Lead and optimise Service Desk operations Manage the Configuration Management Database (CMDB) Guide the onsite support team and serve as a … senior escalation point Oversee device management via Intune Drive improvements across software lifecycle and user experience Ensure strong cross-functional collaboration Implement ITIL-aligned performance tracking and documentation 👤 What We’re Looking For ITIL v4 certified (essential) Proven leadership in an IT support environment Expertise in ITSM tooling (Zendesk More ❯

independently resolving tickets within SLAs, managing L3 support and escalations, ensuring high customer satisfaction, and driving service improvement initiatives. Key responsibilities include incident/problem management, mentoring junior staff, maintaining documentation, and ensuring compliance with quality and security standards. Key Skills: Information Security Cybersecurity Technical Architecture Incident & Problem Management SLA Adherence Service Improvement Team Mentoring Knowledge Base Management Apply now More ❯

alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and … change management Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven … fast-paced environment A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it has enough capacity … from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as … needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests More ❯

members and field engineers to resolve technical issues. Key Responsibilities, Acting as first contact within the company for first level support regarding incidents and problem management (hardware & software) Be the problem owner until the solution for the problem is implemented at customers site and accepted Fast More ❯

members and field engineers to resolve technical issues. Key Responsibilities, Acting as first contact within the company for first level support regarding incidents and problem management (hardware & software) Be the problem owner until the solution for the problem is implemented at customers site and accepted Fast More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server … infrastructure, networking. Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA More ❯

The Vacancy As the backbone of our firm's success, the Document Management System (DMS) is pivotal in our operations. This is your chance to be part of the Document Management Team as we embark on an exhilarating journey to the cloud. Your contributions will be instrumental in … client Strong troubleshooting experience Knowledge of Microsoft 365, Teams and Sharepoint Experience of Active Directory and Azure cloud services Confident with Incident and Problem Management Outstanding customer service skills Experience with data migration tools Ability to work within ITIL framework Some working knowledge of iManage Work Server, Communications More ❯

days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge … base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and More ❯

companies Microsoft services infrastructure is configured, implemented and managed in accordance with accepted technical and operational standards. To contribute to the design, implementation and management of the University's virtualised Microsoft services architecture. To drive automation of the implementation, maintenance and alerting of the Microsoft services environment. To provide … a fault analysis and diagnostic service for the Microsoft Services infrastructure and be responsible for corresponding problem management and resolution. To monitor, and report on the service quality and operational resilience of the Microsoft Services infrastructure using appropriate management tools and techniques. To assist with risk assessment More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

first architecture. This role will see you become a subject matter expert in the support, optimisation, and continuous improvement of a critical enterprise document management platform, used daily by professionals across multiple international offices. You'll work in close collaboration with technical teams, vendors, and business stakeholders to ensure … Proven experience in an application support or systems engineering role, ideally in a professional services or enterprise setting. Deep familiarity with document or content management platforms (e.g., experience supporting systems such as iManage or similar). Strong troubleshooting skills across client and server environments. Proficient in Microsoft 365 applications … hosted services. Hands-on experience with SQL scripting for report generation and diagnostics. Comfortable working within an ITIL-aligned support structure, including incident and problem management. Understanding of API-based integrations and experience working with third-party tools and connectors. Experience supporting or integrating tools such as Intapp, Litera More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Responsible Financial Budgeting for all on-premises hosted services. Site level Procurement Site Risk Management Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an … audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Change management approval site level responsibility. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling More ❯