1 of 1 Problem Management Jobs in Bedfordshire

base. This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes - ensuring seamless service operations and continuous improvement. What You'll Be Doing: Own, manage, and evolve the Change Management process across both Managed Infrastructure Services … and ensure compliance with internal standards, regulatory requirements, and audit policies. Collaborate cross-functionally with IT teams (Infrastructure, DevOps, App Support) to support high-quality execution of changes. Lead Problem Management activities, including RCA documentation, identifying recurring issues, tracking trends, and supporting long-term solutions. Monitor and report on change metrics and drive continuous improvement through feedback and … data insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong understanding of both Change and Problem Management processes in enterprise IT environments. Excellent stakeholder engagement, communication, and organisational skills. More ❯