2 of 2 IT Analyst Jobs in Macclesfield

medical. About the role: This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first-line IT support. The role is aligned to the Level 3 Digital & AI Support L3 apprenticeship and combines on-the-job experience with a structured apprenticeship … programme, enabling the individual to build capability progressively within a live IT service environment. The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work under the guidance of the IT SDM, team ...

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first‐line IT support. Role Service desk support: Act as a first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise, and update incidents … service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner Learning & apprenticeship commitment: Participate fully in the apprenticeship programme. ...