IT Support Analyst
Macclesfield, Cheshire, England, United Kingdom
Mexa Solutions LTD
you? Salary : £28,000 - £34,000 (depending on experience) Location : Macclesfield - 3 days onsite, 2 days from home Tech Environment : Windows Server, Active Directory, O365, Exchange, DNS, DHCP, Intune, Azure Support Variety : 1st and 2nd line across desktops, mobile, cloud, infrastructure, and networking Team : Work with a collaborative, global IT team supporting users across 180+ locations Perks : Pension … ll be doing: Handling 1st and 2nd line support queries from users across multiple locations Managing and resolving incidents in line with ITIL-based processes and SLAs Troubleshooting across Microsoft technologies, AD, Exchange, File Shares, Group Policy, and O365 Monitoring infrastructure health and field-based systems Supporting mobile devices (iOS/Android) and managing endpoints using Intune … Acting as a friendly, professional point of contact for users and escalating where necessary What you’ll bring to the table: Solid experience in a service desk role supporting Microsoft-based environments Good knowledge of Windows OS (client and server), AD, DNS, DHCP, and M365 Some hands-on exposure to cloud platforms like Azure and tools like Intune More ❯
Employment Type: Full-Time
Salary: £28,000 - £34,000 per annum
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