1st Line Network Support Engineer
- Hiring Organisation
- GO TO RESOURCE LIMITED
- Location
- Macclesfield, Cheshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £30,000 per annum
recruiting for a 1st Line Network Support Engineer to join a growing managed services team supporting a range of customer environments. You will be the first point of contact for technical incidents and service requests, responsible for logging and prioritising tickets, completing initial troubleshooting, keeping customers updated … escalating more complex issues to the appropriate support team. We are looking for someone with: Previous experience in a service desk, NOC or 1st line support role A good understanding of networking, including routing, switching and connectivity Experience working with ticketing systems and SLAs Strong troubleshooting and customer ...