3 of 3 Remote Customer Service Jobs in Maidenhead

is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Role Overview: This is a fantastic opportunity for an energetic and professional Service Fulfilment Analyst to join our bustling Service Desk team. You'll be the go-to person for 2nd line support and diagnostics, playing a vital role in ensuring … customers' IoT connections are set up and serviced flawlessly. If you love solving puzzles and thrive in a fast-paced environment where you can make a real impact on customer satisfaction, this quest is for you! You'll report directly to the Service Fulfilment Supervisor and work closely with colleagues across the business, external suppliers, and industry specialists. More ❯

the Managing Director, Sales Coordinator and Marketing, you will be responsible for driving sales growth through proactive lead generation, relationship building, and strategic sales activities. The role involves understanding customer needs, preparing tailored solutions, and ultimately expanding our market presence and revenue. Key Responsibilities Lead Generation: Working with the MD and marketing, identify target markets where there has been … to achieve the goals and targets set out in the sales strategy. Relationship Building: Develop and nurture relationships with new and existing clients. Schedule regular check-ins, provide exceptional customer service, and ensure client satisfaction to build long-term partnerships. Client Meetings: Conduct telephone, online and face-to-face meetings with potential clients to understand their needs, present … trends and adjust strategies as needed. Product Knowledge: Learn and understand the technical capabilities of our client's product range to the degree that the role incumbent can understand customer need and put together an appropriate solution/quote. Training will be given. Industry Knowledge: Stay informed about industry trends, market conditions, and competitor activities. Share insights with the More ❯

Act as the first point of contact for all queries via phone, email, and ticketing system Provide 1st line technical support for the billing team Log, triage, track and service requests through to resolution or escalation Diagnose and troubleshoot basic issues using established procedures Escalate unresolved incidents to 2nd or 3rd line support as appropriate Document issues and solutions … to build a knowledge base of content Deliver excellent customer service and maintain a high level of professionalism Contribute to continuous service improvement initiatives Ability to process a high volume of tickets daily Skills you require Ability to process a high volume of tickets daily Experience with ticketing tools Experience with Microsoft, Adobe and AWS is beneficial … Experience with Service Now or a similar tool is highly advantageous Be able to handle a fast-paced environment Must possess strong organisational skills and have good attention to detail The preferred candidate will have gained experience in a 1st line support or a help desk role. By applying you will be registered as a candidate with Marc Daniels More ❯