AV Service Desk Representative
- Hiring Organisation
- Prospero Integrated
- Location
- Maidenhead, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience in a service desk, AV installation, AV support … similar technical role Understanding of AV systems, integration environments, or installation processes Experience using ticketing platforms and working within SLA frameworks Strong verbal communication and interpersonal skills Confident in diagnosing faults remotely Organised, detail-oriented, and able to multitask effectively Comfortable working from the Maidenhead office 4 days ...