2 of 2 Remote Customer Experience Jobs in Maidstone

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally … from home with a set pattern of Monday Thurday and Friday in the Maidstone office, and Tuesday and Wednesday from home for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Proven experience in a Bid Writer or similar role (preferably in managed services, but not essential). Full understanding of the bid lifecycle, including OJEU/PQQ More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a detail-oriented and proactive Contracts & Payouts Administrator to join our Contracts … Division. This non-managerial position plays a critical role in ensuring the smooth management of service contracts, financial transactions, and customer settlements. The ideal candidate will be highly organised, capable of managing multiple priorities, and confident communicating with internal teams and external partners. This role offers the opportunity to contribute directly to operational efficiency, financial accuracy, and customer satisfaction across the business. Load new service contracts accurately into the ERP system Generate initial customer invoices and handle related administration Manage amendments and resolve contractual queries Apply annual price increases per contractual terms Issue credit notes and re-invoices as needed Finalise contracts and maintain up-to-date records Payouts & Funding Coordination Use funding platforms to manage More ❯