Customer Experience Director
Maidstone, Kent, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Apogee
Apogee's commitment to service quality. Create streamlined and scalable processes that enhance efficiency and deliver a consistent customer experience. Collaborate with senior leaders to ensure customer support and onboarding requirements are represented in all technical and operational strategies. Establish, monitor, and continuously refine KPIs, SLAs, and XLAs to ensure accountability and measurable success. Oversee resource planning and workforce utilisation More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: