3 of 3 Remote Service Delivery Jobs in Maidstone

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after … part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. Youll manage work orders, schedule and optimise engineer visits, provide updates, and resolve escalations efficiently. Your ...

Overview: As the EMEA Technical Support Supervisor, you will lead and empower a team of Technical Support Engineers, ensuring consistent, high-quality service delivery across the region. This role goes beyond traditional coordination, serving as the operational backbone of the EMEA support function. You will oversee … customer priorities. Drive ongoing personal and technical development across the team to build capability and resilience. Demonstrate leadership by supporting technical development, participating in Service Request (SR) management when required, and maintaining strong familiarity with business system processes. Operational Excellence & Customer Experience Maintain high levels of customer satisfaction through ...

client satisfaction. Promote a positive corporate image of Info-Tech by ensuring that appropriate and specified standards are maintained in all sales, support, and service delivery activities. Accurately forecast annual, quarterly, and monthly revenues. Maintain high levels of engagement and ability to drive a collaborative and supportive team ...