2 of 2 Remote/Hybrid Social Skills Jobs in Maidstone

heart of our international and key customer support operation. You will ensure incidents and service requests are logged, triaged, and managed effectively, maintaining exceptional communication across customers, partners, and internal technical teams. You will play a key role in protecting service quality, ensuring SLAs are met, and driving a consistent … high-quality customer experience. This is a fast-paced, detail-driven role where organisation, communication, and calm decision-making are essential. Key responsibilities Log, triage, and manage customer incidents and service requests across internal systems and customer portals Handle escalations via email and telephone, ensuring timely and professional resolution pathways ...

updating internal systems Communicating professionally with stakeholders at all levels Supporting wider team objectives and meeting agreed service levels and KPIs Using language skills ( French and/or Portuguese ) to assist with queries and documentation where … required About You To be successful in this role, you will demonstrate: Fluent written and spoken English, plus French and/or Portuguese Strong communication and customer service skills Excellent organisational skills with strong attention to detail Ability to manage multiple tasks and work to deadlines Confidence using ...