to achieve high service standards and exceed KPI targets. Manage complaints, client feedback, and contribute to overarching projects. Liaise with internal stakeholders, including senior management and account teams. Ensure continuous service improvement and industry best practices. Attend meetings to promote the team's achievements and department initiatives. Conduct regular … Manage ticket prioritisation and monitor team performance through engagement and development metrics. Produce accurate performance reports to drive continuous improvement. Experience and Skills Required: Management experience in a client-focused helpdesk environment. Excellent interpersonal, timemanagement, and organisational skills. Ability to analyse data and drive performance improvements. … events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts We are a Disability Confident Committed Employer Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. More ❯
will be used for shortlisting candidates Face to Face Interviews: will be held on site An exciting and unique opportunity This is an exciting time to be joining the Ports IT department as we embark on an ambitious replacement and upgrade programme enhancing standards, security, and user experience. To … resolve faults, including complex technical issues, across the full range of sensors in a professional and timely manner. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure actions taken are logged, root causes are investigated and understood, and future requirements are captured. Ensure information is … BPSS and CTC required). Logical and methodical diagnostic approach to faults and problems. Dynamic and self-motivated with excellent problem-solving capabilities and timemanagement skills. Committed to self-development and continuing professional development to maintain, refresh and update relevant skills. Critical thinker with the ability to More ❯
Maidstone, Kent, South East, United Kingdom Hybrid / WFH Options
Bedfont Scientific Ltd
bonus Charity days Home office setup allowance Employee awards Free on-site parking Training & development opportunities Free uniform Subsidised Celler8 device Subsidised kids club Time in service annual leave bonus Enhanced Maternity and Paternity Pay Your Mission: As an App Developer, you will design and develop applications for Windows … SDKs for use by external developers, ensuring seamless integration with the companys products and platforms Use source control systems such as Git for version management and collaborative development Utilise development environments including Android Studio, Visual Studio and other platform-specific IDEs Possess working knowledge of both native and cross … highly desirable Detail-oriented with a structured, analytical approach to problem-solving Able to work collaboratively in a multi-disciplinary team Strong organisation and timemanagement skills, able to handle concurrent tasks and priorities In addition, employees may be required to undertake other duties as may reasonably be More ❯
drawings and specifications. Good understanding of British Standards and industry regulations. Ability to work independently and as part of a team. Strong organisational and timemanagement skills. A methodical and detail-oriented approach to work. A commitment to health and safety practices. Proven experience in the installation, maintenance More ❯