3 of 3 Remote Customer Service Jobs in Malvern

Customer Service Agent £26,000 - £28,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be key in delivering outstanding customer service to major brands, while also … developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met. Key Responsibilities Providing proactive and customer focused support, through a ticketing system and by phone Liaising directly with suppliers and service providers to help resolve escalated issues Proactively monitoring tickets and taking agreed actions to support customers Ensure customers … and their users are kept up to date on the progress of orders Helping the business to drive continuous improvements in service delivery Developing and maintaining strong relationships with our customers Maintaining accurate records, updating service tickets and systems Monitoring and ensuring delivery of contracted KPIs and SLAs What You’ll Need Minimum of 3 years’ experience in More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and … ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic … virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding More ❯

key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As a TechnicalSales Engineer, you will be responsible for delivering technical expertise and exceptional customer service to drive sales and meet company targets. You will work closely with clients to understand their technical needs, provide tailored solutions, and deliver compelling product demonstrations, while … collaborating with sales and service teams to achieve business goals. Summary Details Role: Technical Sales Engineer Seniority: Mid-level Location: UK(100% Remote) Compensation: Rate dependent on local market location and experience What You Will Be Doing Deliver engaging technical presentations and live demonstrations to prospects and customers, explaining product features and benefits. Support sales executives in solution selling … by matching customer requirements to proposed solutions. Understand clients' technical needs and provide tailored solutions to meet those needs. Answer customer queries on technical issues, including backline ticket resolution. Maintain up-to-date knowledge of Payara's offerings and competing products to effectively position solutions. Collaborate with sales and service teams to achieve company targets and personal More ❯