Commercial Insights Analyst
City, Manchester, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Teleperformance
Role: Commercial Insights Analyst Reports to: Director, MI & Analytics Start Date: ASAP Salary: Negotiable based on Skills and Experience Hours: 37.5 Location: Manchester/Gateshead/Bristol or Glasgow with Hybrid working offered. Min 3 days per week on site. Overview: The Commercial Insight Analyst is a key member of our analytics team focused on financial … and commercial performance within the contact centre environment and is crucial for monitoring and analysing the metrics that drive our commercial success. The role holder will handle regular reporting and deep dives on indicators such as Bill-to-Pay ratios, productive hours delivered vs. paid hours, pricing vs. actual cost variances, and other relevant financial KPIs. By evaluating … financial and business data, the Commercial Analytics Analyst provides insights that support strategic decision-making and help improve profitability. Collaboration and strong relationships with internal departments like Finance, Operations, and Workforce Management is key. We're looking for a detail-oriented professional who not only has strong technical skills (particularly in Power BI and Excel) but also understands More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: