2 of 2 Remote Customer Analyst Jobs in Manchester

Role: Customer Insight Analyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out … of one of their offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include … conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships. The Customer Insight Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX More ❯

asking that you attend the office a minimum of 1 day per week. Our Data Environment Our Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from … Responsibilities: Translate data requirements from across the organisation into robust and reusable data models, modelling both within the data warehouse and exposing via Looker, with a particular focus on Customer Data Draw insights and use appropriate analytical methods to analyse large datasets to identify key trends, opportunities, set KPIs and help solve business problems Build strong relationships with stakeholders … Take ownership of a project end-to-end and manage priorities accordingly Experience supporting and working with cross-functional teams in a dynamic environment Exposure working with Data within Customer Operations or Customer Outcomes (Complaints or Welfare Support) is a plus Version control using GitHub or similar Interview process Interviewing is a two way process and we want More ❯