18 of 18 Remote/Hybrid Customer Engagement Jobs in Manchester

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

across the production print portfolio, developing new business opportunities and expanding relationships with existing customers and channel partners. The role will focus on identifying customer requirements, positioning the appropriate production print solutions and managing opportunities from initial engagement through to contract completion. The successful candidate will have … business development plan to achieve agreed sales targets. Identify and develop new production print opportunities across the assigned territory. Generate new business through prospecting, customer visits, referrals, events and channel activity. Develop existing customer relationships and identify opportunities for fleet refresh, upgrades and additional production equipment. Manage ...

million HTTP requests daily and process more than 1.5 million bets per hour at peak. As a Senior Software Product Analyst, you’ll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, you’ll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct-to-customer marketing across multiple touchpoints. You’ll work with teams across the business to define requirements, prioritise initiatives ...

Remote Salary: Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base. Because the team is small, you wont be just a number … functional or technical consultant role as the business grows. What you will be doing Providing second and third line support across Dynamics 365 Sales, Customer Service and the wider Power Platform Investigating, diagnosing and resolving incidents and service requests within agreed SLAs Configuring entities, forms, views, business rules, security ...

WorkForce Software Suite is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. About the Role The WorkForce Software (WFS) Implementation Services organization is responsible for delivering high-quality … scalable implementations across our global customer portfolio. We partner with customers throughout the implementation lifecycle, ensuring they achieve measurable business value through strong governance, consistent delivery methodologies, and exceptional customer engagement. We are seeking an experienced Integrations Architect to lead the design, governance, and delivery of integration solutions ...

Presales Consultant, you will support customers throughout your technology buying journey, helping to design innovative solutions, demonstrate business value, and align technical capabilities with customer outcomes. What You’ll Be Doing Support the development of technical solutions and customer proposals for HPC and AI opportunities. Work alongside sales … teams to understand customer requirements and translate them into effective technical solutions. Assist in designing solution architectures that meet customer performance, budget, and business objectives. Deliver product demonstrations, technical presentations, proof-of-concepts (POCs), and solution walkthroughs. Stay informed on emerging technologies, industry trends, and competitor offerings within ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity We're looking for an experienced … Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E‐Business Suite, JD Edwards ...

nurtured, and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your … . The role of Techno-Functional D365 CE Consultant Deliver excellence in technical/functional solution delivery based on high level designs aligned to customer requirements Take a key delivery role in project implementations, working with functional consultancy colleagues in Technical solution Design Deliver right first-time technical solutions ...

Experience Manage the day-to-day performance, functionality and optimisation of 7 global websites. Improve user journeys, navigation and on-site search to maximise engagement and conversion. Monitor website health, troubleshoot issues and liaise with development teams to implement improvements. Track and report on website performance, conversions and customer engagement metrics. SEO & AI Search Optimisation Own and deliver the organisation's organic search strategy across technical SEO, on-page SEO and content optimisation. Conduct keyword research and identify growth opportunities across core sectors and audiences. Perform regular technical audits covering crawlability, indexing, Core Web Vitals, structured data ...

Experience Manage the day-to-day performance, functionality and optimisation of 7 global websites. Improve user journeys, navigation and on-site search to maximise engagement and conversion. Monitor website health, troubleshoot issues and liaise with development teams to implement improvements. Track and report on website performance, conversions and customer engagement metrics. SEO & AI Search Optimisation Own and deliver the organisation's organic search strategy across technical SEO, on-page SEO and content optimisation. Conduct keyword research and identify growth opportunities across core sectors and audiences. Perform regular technical audits covering crawlability, indexing, Core Web Vitals, structured data ...

would be t o provide Supervision for the team members in SJT, Reading, Birmingham and Leeds. To provide guidance, 121, performance management, reporting, CSAT, Customer Support and Leadership. Oversee daily Operations, training and guidance, liaison between end users, IT and Senior management, aligning with IT service delivery and Industry … Techs across multiple sites Experience of managing & motivating teams to meet service level commitments Data analysis and able to identify trends leading to change Customer engagement & stakeholder management dealing with escalationsConflict management People and team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL ...

Columbus UK is seeking a D365 CE Techno-Functional Consultant to deliver end-to-end Customer Engagement solutions. You will work on technical/functional designs aligned to customer requirements and lead delivery in project implementations with colleagues from functional and technical teams. The role requires hands ...

Full Stack Engineer - Customer Engagement Location: Manchester (Hybrid, 2 days a week onsite) Duration: 06 months Role Overview Join our Engage team to drive loyalty program renewals and user engagement across our web and app platforms. Working within a leading global online travel platform, you will build ...

service strategy, own governance, and partner with sales to maximise account value across Oracle SaaS and E‐Business Suite platforms. The role combines leadership, customer engagement and commercial accountability, with hybrid working and occasional travel to client sites or base offices across the UK. #J-18808-Ljbffr ...

Capgemini invites applications for a Salesforce Marketing Cloud Next/Data 360 Developer in the UK. You will design, configure and implement data-driven customer engagement solutions across Marketing Cloud Next and Data 360, collaborating with architects, developers and clients. You will work on identity resolution, journeys, activation ...

operational rigor enterprises expect. The Role As a Business Analyst, you’ll play a dynamic, hands‐on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high‐quality requirements, and keeping momentum across the full lifecycle … design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer‐ready. You’ll become a go‐to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver ...