1 to 25 of 26 Remote/Hybrid Customer Service Jobs in Manchester

Service Designer Location: Manchester Working Pattern: Hybrid, 2 days per week onsite Contract: Initial 6-month contract with potential extension The Opportunity We're looking for an experienced Service Designer to join a major transformation programme focused on improving some of the most important customer journeys within … large-scale organisation. Working across customer services, you'll be responsible for shaping and delivering end-to-end service improvements across key customer interactions, including complaints and bereavement journeys. This is an opportunity to work on services that have a genuine impact on customers, designing experiences that ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems throughout the information system … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/or external resourceswhere ...

office) with occasional workshops and in‐person meetings Salary: Competitive, based on experience Type: This is a full‐time, permanent contract on the customer success team If interested, send a cover letter and CV to: careers@servisbot.com About the role We’re looking for a practical, customer‐focused … standard BA role where you simply gather requirements and pass them on. You’ll work with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous ...

team within the Digital Services department of The Christie. Our Tech Bar team is well established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 2nd Line Technical Support, resolving complex IT incidents and requests remotely and on-site when required. … ability to technically diagnose IT related issues will play a large part of this role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents ...

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail through … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure services ...

inclusive and balanced work culture. To support the significant growth and development of the organization, we are seeking the expertise and capability of Senior Customer Success Consultant to join our dynamic team. What you’ll do at HammerTech Please note this post is a fixed-term appointment to provide … that HammerTech’s customers utilize the HammerTech application to its fullest and maximize the benefits provided by the application. By doing this, the Senior Customer Success Consultant must ensure: Manage a book of business consisting of primarily Tier 1 and Tier 2 customers within the Customer Success stage ...

Service & Operations Manager About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead … modernize our internal IT operations. Reporting into the business, you will transform traditional IT support into a proactive, Slack-led, and highly automated service that delights colleagues. At Finova, we believe that colleague experience is the primary measure of IT success. In this role, you will balance high-level ...

summary This role acts as the first contact point for customers, handling a wide range of enquiries and service requests. Performs initial investigation and diagnosis of customer issues, resolving them where possible or escalating as needed. The scope of the role will include both end user desktop services … house. Main duties of the job Provides 1st and 2nd line investigation, diagnosis and support with a performance target of 75% first fix. Applies customer service standards to resolve or escalate issues, incidents and problems. Owns the customer issue/request until final resolution is achieved ...

delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within … professional services environment. The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed through a service desk system and aligned to agreed SLAs and KPIs. ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...

troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles … Exposure to enterprise-scale Azure, VMware, backup, and monitoring technologies Join a collaborative team supporting complex customer environments Gain hands-on experience across cloud and on-premise infrastructure platforms Ongoing learning and development opportunities with access to modern technologies Flexible remote/hybrid working and a competitive package with ...

Remote Salary: Competitive, plus benefits About the company Our client is a small Microsoft partner that is growing at speed. They deliver Dynamics 365 Customer Engagement and Power Platform solutions to a loyal and expanding client base. Because the team is small, you wont be just a number here. … functional or technical consultant role as the business grows. What you will be doing Providing second and third line support across Dynamics 365 Sales, Customer Service and the wider Power Platform Investigating, diagnosing and resolving incidents and service requests within agreed SLAs Configuring entities, forms, views, business ...

data, user insight and UX approaches to inform decision making and improve services. Exploring opportunities to use emerging technologies, AI and automation to enhance service delivery and operational efficiency. You will also contribute to projects that support strategic priorities across Library & Cultural Services, helping to shape the future … transform library services. Strong communication and relationship-building skills. Excellent organisational skills and the ability to manage competing priorities. A commitment to delivering excellent customer service and continuously improving the user experience. Most importantly, you will be excited by the opportunity to help shape the future of digital ...

solutions using state-of-the-art technology and artificial intelligence combined with very human understanding and expertise to revolutionise claims management, data analysis, and customer value. Our exciting AI product: ELI , developed in partnership with The University of Salford and HF, is set to transform insurance claims handling using … help accelerate the delivery of ELI. You will play a key role in designing, developing, and maintaining high-quality software that meets business and customer needs. This is a fantastic opportunity to work on cutting-edge projects in the insurtech and legal tech space. What you’ll be doing ...

member of the IT team, you will support the IT Administrator to provide an efficient and reliable service to approximately 50 users both onsite and working remotely. You will be an integral member of the team, and a key player in the day-today activities to ensure we deliver … products to our customers. Role Deal with day-to-day IT support requests from users via phone, email, and Microsoft Teams whilst providing excellent customer service Support both Windows & Mac hardware/software including iOS mobile devices Supporting our Enterprise resource planning (ERP) software Meeting room and desk ...

Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations, and governance. Travel to Telford is required as part of this role, and 60% of your working time will need … delivery of the AWS cloud platforms. This pivotal role bridges business strategy with technical execution, ensuring cloud platform capabilities align with organisational goals and customer needs. You will drive a product mentality to the platform and be able to demonstrate high empathy and understanding of user needs and translating ...

with Salesforce CRM is essential.Key ResponsibilitiesOwn the full sales cycle from initial outreach through to signature.Lead discovery sessions to deeply understand operational, compliance, and customer service challenges.Deliver tailored product demonstrations for housing-specific needs.Build strong relationships with housing associations, local authorities, and ALMOs.Communicate with senior stakeholders such … suite, Heads of Service Eg I.T, Housing, Repairs Managers, and Assets & Compliance Leads.Manage and forecast pipeline accurately using Salesforce.Create structured account plans for strategic providers.Navigate multi-stakeholder procurement and tender processes.Collaborate with, Marketing, Customer Success, and Product teams.Skills & Experience RequiredEssentialB2B SaaS or public-sector technology sales experience.Success managing ...

collaborative team? Join our Network and Security team Consisting entirely of 3 rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business … Design and implement complex configuration changes on behalf of customers Peer review configuration changes from the wider team prior to implementation Take ownership of customer escalations and drive through to resolution We'd love you to have Excellent written and verbal communication skills and the ability to handle high ...

proactive. We take pride in our work, and we love a good challenge. Sound like you? Upland InterFAX is seeking a motivated and customer-focused Technical Support Engineer to act as a key liaison between the company and its customers and partners. This role is responsible for delivering exceptional … technical support, troubleshooting complex issues, and ensuring a positive customer experience. The successful candidate will work directly with customers, partners, and internal teams to resolve technical issues in a timely and efficient manner. This position requires strong analytical skills, a proactive approach to problem-solving, and the ability ...

selling to highly skilled decision makers is a preference. - Comfortable with New Business sales, winning large contracts and high quality account management and customer service. - UK driving licence and passport required. Must be able to drive and happy to travel. - North West based and happy with Hybrid working ...

computing components of the prisons platform, working closely with internal teams, Openreach engineering people and external customers. It is key to providing outstanding service to our customers by maintaining and improving the products we supply them with. What you’ll be doing Manages the implementation of high-level designs … product roadmap Leads the day-to-day support for internal tools and system health, as well as infrastructure implemented for all projects and managing customer support contracts Leads the collaboration with technical architects, using advanced technical knowledge and past experience to translate architectural designs into operations Writes documentation ...

with Schools, the DfE and Contractors to ensure projects are delivered to our high standards, are on time and in budget. This is a customer-facing role that may require site visits so a full driving license is essential. THE ROLE As Project Manager, you will be responsible … technology environments. You will have excellent communication skills, strong commercial awareness, and the ability to manage multiple priorities while maintaining a high level of customer service. Proven project management experience within education ICT Experience working with multiple stakeholders, contractors, and suppliers. Strong understanding of project planning, governance, risk ...

closely with Schools, DfE and Contractors to ensure projects are delivered to our high standards, are on time and in budget. This is a customer-facing role that will require visits to site so a full driving license is essential. THE ROLE The Senior Project Manager is responsible … technology environments. You will have excellent communication skills, strong commercial awareness, and the ability to manage multiple priorities while maintaining a high level of customer service. Proven project management experience within education ICT Experience working with multiple stakeholders, contractors, and suppliers. Strong understanding of project planning, governance, risk ...