19 of 19 Remote/Hybrid Customer Service Jobs in Manchester

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for our Customer Contact Centre. This is your chance to drive cultural, behavioural, and technical change while modernising customer experience and enhancing digital capabilities. What you'll do: Develop ...

office opening times Shifts will always fall between 7:00am - 7:00pm Daily responsibilities will include: Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard Provide accurate records of all the details of each … Service request into the appropriate systems Provide a level of customer service which meets or exceeds the service commitment Accurately record details of all Service Requests Exhibit clear and professional behaviour when communicating via telephone or mail To achieve a high degree of customer ...

/database to update/record accurate details about clients and prospects. Working closely with other departments to ensure success in delivering a quality service to our clients. Skills & experience Previous sales experience, whether this is in a telephone based role or within a customer service/… retail background. Excellent customer service skills. Experience within the sales process is beneficial. Confident, strong communicator with charisma and gravitas. Willing and capable of learning and adapting quickly. Educated to a minimum of GCSE Level - Maths & English essential. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly ...

Permanent, Full Time An exciting opportunity has arisen to join us as a 1st Line Support Technician. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … ambitious Tier 1 Engineer, to join our Helpdesk Team, working from our Manchester office. You will provide first-line technical support in a Service Desk environment for multiple clients, working closely with other Support Technicians. You will manage incidents from logging to resolution, gaining valuable exposure to a diverse ...

IRIS Software Group , we help more than 100,000 UK organisations -from accountancy firms and schools to growing businesses -work smarter every day. Our Customer Renewals team makes sure those customers stay with us year after year by providing a smooth, transparent renewal experience and resolving queries with care. … people who keep everything running -ensuring customers feel supported, valued, and confident in their choice to stay with IRIS. Were now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. Youll help shape how we engage with ...

Support Engineer (Infrastructure & Azure) My client is seeking a proactive and customer-focused IT Support Engineer to join their growing digital and IT function. This is an excellent opportunity for someone who enjoys hands-on technical work, modern cloud technologies, and delivering high-quality support to users across … networking infrastructure, including basic router and firewall configuration Follow ITIL-aligned processes for incident, problem, and change management Maintain accurate documentation and contribute to service improvements Carry out on-site technical surveys, installations, and support when required Experience & Skills Experience in a customer-facing technical support role ...

security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line … Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress ...

implementation projects that meet scope, budget, and time targets Producing clear, professional documentation to support both clients and internal teams Managing effective handovers to Service Delivery to ensure a seamless transition Implementing new technologies that add real value to client environments Project Planning (20%) Scoping and Planning successful projects … deliver five star solutions that keep our clients happy is a must! This role involves some evening and weekend work when projects or customer requirements call for it. We plan these sessions in advance wherever possible, and they form a standard part of the role. Youll need ...

accept, your responsibilities will encompass: Operate as the lead point of contact for your portfolio of clients. Build and maintain strong, long-lasting customer relationships. Hold regular reviews with clients in accordance with Account Management Procedure Ensure the timely and successful delivery of our solutions according to customer … various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

Customer Contact Centre Change Delivery Lead Salary: £57,500 - £65,000 per annum Location: Manchester City Centre (Hybrid - 2 days in the office per week) Initial 24 month project with a variety of fantastic benefits. Are you ready to lead a major transformation and shape the future of customer service? We're looking for an experienced leader to deliver a cutting-edge transformation programme for ou click apply for full job details ...

business systems across the group. The goal: to reduce labour-intensive processes and implement scalable, data-driven platforms that improve operational performance and customer outcomes. You will play a pivotal role in shaping the future of the organisations IT and data infrastructure, with a clear trajectory toward taking ownership … accuracy, consistency, and speed Ensure secure and reliable data flow between devices, platforms, and teams AI & Advanced Analytics Identify opportunities to embed AI into customer service, reporting, and forecasting Collaborate with internal and external data teams to deliver smart, scalable solutions Ensure new tools come with full documentation ...

plus an excellent benefits package The Opportunity for you… If you’re early in your networking career and want to join a service provider where you’ll get real exposure to live networks rather than just logging tickets, this could be a good step. The business is growing … partners when issues arise, playing a key role in keeping services running smoothly and customers informed. You’ll handle inbound faults, queries and service requests, making sure everything is logged accurately and worked within agreed SLAs. A big part of the role involves monitoring customer and network assets ...

various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

Technical Requirements: 1-5 years of New Business experience within an IT reseller or MSP environment Proficiency in sales software and CRM systems Excellent customer service, communication and negotiation skills ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

Becoming a trusted advisor to your customers Owning your desk like it’s your own business What you’ll need: Some experience in sales, customer service or retail is a bonus – but not essential Hunger to learn, grow and hit targets A natural communicator who thrives ...

follow up on leads Collaborate with sales and marketing team to develop strategies for reaching sales targets including account mapping and ABM Use customer relationship management (CRM) software to manage leads and sales activities Stay up-to-date on market trends, competition, and industry developments Provide regular reports … share best practice Job Profile: skills traits, and experience 5 years+ of experience in sales 2+ years of outbound SaaS SDR experience Proficiency in customer relationship management (CRM) software is essential. Social selling will be key - LinkedIn, Leaf forensics, email marketing exposure is desirable. Excellent verbal, written communication skills ...

prevention. Identify weaknesses in procedures and controls, recommending improvements to reduce risk. Ensure investigations and outcomes meet regulatory requirements while maintaining high standards of customer service. Collaborate with colleagues across the organisation to respond to emerging fraud threats and support the ongoing development of the Financial Crime function. About … confidently with colleagues, stakeholders, and customers, and you take a proactive approach to improving processes and controls. You are committed to delivering positive customer outcomes and contributing to continuous improvement across the business. What You’ll Bring Proven experience in fraud or financial crime investigations, with a solid understanding ...

build solid career in Tech Sales! Full training provided! What you will be doing: B2B inbound and outbound outreach (50/50) targeting ideal customer profiles on behalf of our technology clients to book qualified discovery meetings Build rapport & nurture relationships with C-level prospects in DACH region … main point of contact for your clients and provide exceptional customer service. Prospecting new clients to identify their pains and qualify interest in the new SaaS solution Negotiate and close deals of up to EUR 5,000 and ensure warm handover of qualified opportunities for bigger deal value ...

visual design, ensuring we deliver a product thats both intuitive and impactful. Youll also bring experience in native app design and ideally exposure to customer services products and multi-channel (MC) experiences, helping us shape digital-first journeys that meet users wherever they are. What Youll Be Doing Lead … both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience design is a strong plus. A strategic mindset able to zoom ...