13 of 13 Remote/Hybrid Customer Service Jobs in Manchester

successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate … across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues ...

Customer Account Manager (B2B/Upselling Focus) £30,000 + up to £14,000 commission (OTE £46,000) Manchester (Hybrid - Fridays WFH) Permanent contract Why this role stands out If you enjoy speaking to customers, building relationships, and spotting opportunities to add value, this is a brilliant step into … them get the most out of a well-established software platform, while naturally identifying upsell opportunities. It's a great fit for someone from customer service, account management or sales who wants to increase their earnings in a supportive, team-driven environment. What you'll be doing Speaking ...

razorblue role: We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will include: Manage the service desk team across the North West & Scotland Region, ensuring consistently high standards of technical support … customer service. Drive service excellence by monitoring performance, leading continuous improvement initiatives and shaping the long-term success of the team. Act as a key contact for our clients , confidently handling escalations, compiling high-quality reports, attending service meetings, and fostering strong, trust-based partnerships. Collaborate across ...

changing self-adhesive label, print and IT solutions to blue-chip clients, global banks, governments, and top brands across 50+ countries. We're innovative, customer-obsessed, and growing fast and now we're looking for driven Account Managers to continue that momentum. Your Mission (and Why It's Awesome … pro. Hunt for growth: spot opportunities to upsell premium products and cross-sell game-changing solutions boosting revenue and your bonus! Deliver WOW-level service every day via phone, email, and client/supplier visits. Dive into a fascinating world of self-adhesive labels, print tech, and automation with ...

complete picture of candidate requirements. Job Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does … involve? Responsible for 2nd line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk ...

razorblue role: We are looking for a Service Delivery Team Leader to join our growing team of like-minded people. You will champion a client-centric mindset within your team and be dedicated to driving continuous service improvement. Providing an environment that empowers your team to excel … providing exceptional customer experiences will be a key focus area. Should you choose to accept, your responsibilities will encompass: Manage a client support team in investigating issues, resolving requests, documenting incidents, adhering to SLAs, and ensuring excellent service. Direct line management of service desk staff including performance reviews ...

+ Benefits About the Role We are looking for a ServiceNow Platform Developer to join our clients team delivering modern, scalable ServiceNow solutions across Customer, Technology, and Employee Experience platforms. You'll work closely with senior architects and consultants to design, configure, and deploy workflow solutions that improve efficiency … user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement ...

various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability … Microsoft Active Directory, Exchange Server & Office 365 Comp TIA, Relevant Apprenticeship or higher education Degree or degree equivalent qualifications is desirable People centric approach & service Competent with Windows desktop & application support Tablet and mobile device support Network troubleshooting incl. ping and trace route An understanding of razorblue's business ...

vision, objectives, success measures and priorities. You’ll lead analysis across problem definition, solution design and delivery, ensuring work is aligned to business strategy, customer needs, regulatory requirements and technical constraints. You’ll bring strong technical and domain expertise, acting as a Subject Matter Expert (SME) for your products … vision, KPIs and direction remain aligned. Work as a key member in a multidisciplinary squad, including UX, Engineers, QA and Scrum, working on key customer journeys. Delivering digital journey changes, enhancements and support for our customers. Requirements Feature Delivery Lead Product Analyst on complex or cross-squad roadmap initiatives ...

like-minded tech people. Should you choose to accept, your responsibilities will encompass: Sales (50%) Consult with Purchasing Team to provide quotations for service within the product/services and price ranges defined by the business. Production of contracts for services including liaison with legal functions where required Identify … assigned clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships with multiple client stakeholders Hold regular reviews with clients in accordance with Account Management Procedure, including on-site days/visits where necessary ...

various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability ...

system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Always maintain a strong customer focus Work with the IT Technical Services Manager and wider support team to ensure any recurring technical issues are addressed and any training … ensure optimal performance. Communicate changes and updates within the organisation effectively. Experience Required: Prior experience within a first or second-line technical product or service focused support role. Microsoft Business Central Windows and Mac operating systems Microsoft Cloud Platforms, Azure AD, Entra Basic network knowledge Ability to problem solve ...

Senior or Principal Consultant role. Key Responsibilities Assisting with delivery and migration of network, data centre, hybrid cloud and security solutions. Provide exceptional customer services. Contribute to knowledge centre and keep documentation up to date. Be willing to work in a vendor agnostic environment and stay up to date … Multi-cloud experience: Azure, AWS, Google or Oracle Certifications Nice to Have, not Essential JNCIA, JNCIS or higher. Additional Requirements: Willing to travel to customer sites across the UK A valid UK driving license. Some of the customer sites are hard to get to via public transport ...