1 to 25 of 29 Customer Service Jobs in Manchester with Remote Work Options

work scheme Hybrid working model Volunteering days and you can bring your dog to the office! The job at a glance Working in the Customer Service department, you will support our front-line teams to manage critical incidents, faults and improvements to our products and services. You will … also work closely with our product and development teams to share information and prioritise issues. You will have experience in either an office based customer service/helpdesk support type set-up where you have had to provide exceptional customer service to either internal and/… work for everybody. Your responsibilities: Answering & actioning tickets raised by internal stakeholders Liaising with internal and external stakeholders on progress of tickets Manage & maintain customer data; Comply with our sales systems & processes. Highlighting process improvements where necessary Your Qualifications Experience with using a service desk system such as more »

systems. *Monday - Friday days working as part of a large engagement team. The Person: *IT or Technology savvy. *Sales/BD/Support/Customer service experience. *Ideally located to North Manchester. IT, Technology, Unified Communications, UC, Hardware, Software, VoIP, Sales, Business Development, Customer Service, Customer more »

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric … approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. … You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end more »

Observability and Support tooling, you will be responsible for proactively identifying challenges with platform performance or stability to ensure the platform operates within our service levels. The Application Support Analyst aids front-line support and technical teams with internal applications and ensures that only genuine issues with those systems … process. Educate users on any necessary workarounds. Form part of an on-call rota, supporting the business outside of core hours for critical and service-related incidents. Produce statistics, KPIs and Management Reports relating to application and service outages. About You This Application Support Analyst role will suit … an individual passionate about customer service and has a track record of providing specialist support for bespoke software products. Benefits A competitive basic salary + annual company bonus Flexible hybrid working model (2 days home, 3 days office) Career development and promotional opportunities 25 days holidays (increasing to more »

of 15 hours per week, also offer evening and weekend shifts Successful candidate may be required to attend a Bupa Centre for induction The service we provide operates between 8am to 8pm Monday to Sunday. Flexible evening and weekend shifts available to suit. You would be expected to work … Remote MSK Triage Physiotherapist, youll be eager to continue learning and building skills while working with talented colleagues This is a remote physiotherapy consultation service available for Bupa Insurance Members, Occupational Health and Corporate Customers. The service runs alongside other providers to ensure fast access to triage where … no other GP referral has been made The service serves two purposes; to provide support and information to enable individuals to self-manage their musculoskeletal condition and where necessary, facilitate onward referral to the appropriate recognised clinicians or services Youll help us make health happen by: Delivering excellent standards more »

Great knowledge on Microsoft OS & MS Office Suite Active Directory/Group Policies Networking Protocols - DNS, DHCP, TCP/IP Excellent problem solving skills Customer-orientated approach, delivering outstanding customer service Knowledge on ITIL or other frameworks Driving Licence/Own car Highly Desired: Experience working within … installs, maintenance of systems Document processes, keeping them up-to-date and clear Perform preventative maintenance tasks, including system updates, patching, data backups Provide customer service and liaise with other departments If you are interested in this role and have the required skill set, please apply for immediate … consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer, 1st line, IT Support In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »

Service Desk Engineer (Hybrid) - £25,000 - £28,500 - Didsbury Principal IT are working with a well-known award winning travel expert based in Didsbury that are looking for a group IT engineer to join their team. In this role you will play a vital part in supporting the head … office, retail outlets and remote specialist locations across the UK. They are looking for someone who can confidently service staff face to face, share their passion about continuous professional development and has an innovative approach to incorporating new technologies into their operations. You will be responsible for supervising the … network and server infrastructure. You will also be responsible for aligning the IT infrastructure with current and future business requirements. Reporting directly to the service desk manager, the role is hybrid with 3 days in the office based at the carrier office, although visits to their retail stores and more »

An exciting IT Field Service Engineer position has come up with a market leading company. The role will use your IT expertise and fault-finding skills to diagnose and rectify faults on cutting-edge simulators. These simulators play a crucial role in training and your contributions will directly impact … duties are normal for this position. This is not an exclusive list. Other duties may be required and assigned. More specifically, this person will: Service, repair, maintenance and upgrade specialist training simulators Travel to client sites as needed to perform essential maintenance and repair work Assist in root cause … failures in the field to help improve the overall quality of the equipment. Assist in the day to day duties of working to solve customer problems and answer their questions. Provide outstanding telephone and face to face customer service Be flexible to the wide variety of demands more »

in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and … Office 365, Windows 10/11, VPN Familiarity with basic networking principles and troubleshooting - DNS, DCHP, TCP/IP Passionate about IT and providing customer service If you have experience working for a Managed Service Provider and are actively looking for a new role then please apply more »

to add to their specialist support team with a Dynamics 365 CE/CRM support consultant. The role will involve supporting my clients diverse customer base within an enthusiastic, progressive team environment, where no 2 days are the same. This challenging opportunity provides a great platform to build on … prior experience in D365/Dynamics CRM systems support; growing exposure across a fantastic range of customer projects. This role offers full home based flexibility, with occasional requirement to travel to customer site/company office for meetings. The role offers... Fantastic career progression potential within a growing … Project based support analysis for new implementation projects Training users on new functionality/system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include... Experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM (v2016) Ability more »

support for Azure cloud environments, addressing infrastructure, networking, security, and application-related issues. Diagnose and troubleshoot escalated incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Serve as a trusted advisor to clients, offering expert guidance on Azure best practices, optimization strategies, and cost management. Build … ensuring efficient resolution and effective communication with clients and internal teams. Document incidents, resolutions, and best practices to contribute to knowledge management and continuous service improvement. Collaborate with internal teams, including Azure architects, DevOps engineers, and project managers, to address client needs and deliver innovative solutions. Participate in cross … functional projects and initiatives to enhance service delivery and client satisfaction. Experience required: Experience in providing 2nd/3rd Line support within an MSP environment. Strong proficiency in Azure cloud technologies and services, with hands-on experience in deployment, configuration, and troubleshooting. AZ-900: Microsoft Azure Fundamentals certification. AZ more »

V, VMware etc ** Switch configuration - VLANs, IP Routing and more ** VOIP previous experience ** Wireless setup and troubleshooting ** Can demonstrate previous experience in problem-solving, customer services, clear telephone skills ** Previous MSP Experience ** Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location more »

budgets and reimbursement for professional memberships What will this role consist of? Attract new business sales opportunities Collaborate with other teams to support successful customer onboarding Provide the highest level of Customer service through the sales process Track and report on your own sales performance against monthly more »

completion Knowledge Management: You'll be referring to and creating knowledge base articles to improve processes and help users resolve common IT issues independently Customer Communication: Inform customers of updates and progress for their incidents and requests, providing exceptional customer service and ensuring users are informed and more »

Salary: £32,100 Job Type: Full Time Location: South Manchester Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. £32,100 South Manchester 39 hour week, working hours 8am-4:30pm Monday Thursday … of responsive maintenance jobs. You will leave customers homes in a condition that is safe, clean and in good working; this together with excellent customer service is the core of the Great Places repairs service we need you to deliver. You will deliver high productivity to get … diagnosis, multi trade working and effective relationships with the supply chain You will be working remotely and completing jobs on a mobile device Respecting customer homes, leaving them clean and safe Treating your customers with respect and empathy What youll need: Certified in City & Guilds NVQ level 3 in more »

and exhibitions to promote product portfolio. Provide ongoing education to clients about product features and benefits including new product launches. Ensure clients receive exceptional customer service, responding to inquiries and resolving issues efficiently. Qualifications & Experience: Proven experience in business development, sales, or account management within the beauty or more »

a worldwide freight forwarding company. With over 70 offices, 200 agents covering 5 continents we offer local expertise with global experience catering to each customer's specific transportation and logistics needs. This is a hybrid role working 3 days in the office and 2 days home. Your role of … to handle import customs clearances. In this position you will hold ultimate responsibility for the following duties/tasks: - Provide an outstanding level of customer service to both internal & external clients - Handling Sea/Air and Road freight customs clearances. - Ensure the accurate and timely processing of import … organisational & time management skills Benefits Salary £30,000 to £33,000 Flexibility for the right candidate Pension 23 days holiday rising with length of service Hybrid working 3 days in the office, 2 days from home more »

software programming in multiple modern languages. Familiarity with Boyum or Codeless platforms. Demonstrated ability and willingness to quickly learn SAP and related technologies. Excellent customer service skills. Strong collaboration and teamwork abilities. Desirable: Experience working with C# or VB.Net is a plus. ERP experience is desired but not more »

individual targets The Candidate: - Fluent in German (written and spoken) - Experience in native GDS (Amadeus, Sabre or Galileo) - Previous experience in travel industry - Excellent customer service skills - Self-motivated individual - Target-driven and strategic attitude Salary: up to £28,000 pa + bonus and benefits (32 days holiday more »

individual targets The Candidate: - Fluent in Dutch (written and spoken) - Experience in native GDS (Amadeus, Sabre or Galileo) - Previous experience in travel industry - Excellent customer service skills - Self-motivated individual - Target-driven and strategic attitude Salary: up to £28,000 pa + bonus and benefits (32 days holiday more »

documentation is correctly maintained in Oracle, UCM, Salesforce & Shared access platforms. Using best practices and knowledge of internal or external business issues to improve customer services. Producing the financial reports and project performance reports, including managing financial performance through Oracle. Managing production of Contractual Quality and Health & Safety documentation. more »

or emails, but does require the candidate to be available to take quick action if required. Business Travel Consultant Duties: Provide support and excellent customer service to clients outside of office hours, ensuring clients receive the same outstanding level of service provided by 'the day office . … Monitoring and actioning the GDS queues on a Saturday and/or Sunday. Assisting with some administration duties Complete handovers to provide a seamless customer experience. Essential Requirements: Business Travel experience is essential Fully proficient on a GDS Ideally Sabre Happy to work weekends and evenings remotely. Please note more »

software industry. Their unique, tailored approach empowers small businesses and large enterprises alike, and their platform is backed by a reputation for innovation and customer success. This is an exciting opportunity for an experienced sales professional to join their dynamic team and make a real impact. Why this company … Market Leader: They are a recognised innovator in the software space, with a global customer base and a track record of success. Consultative Approach: They focus on building lasting partnerships with clients, understanding their unique needs, and delivering tailored solutions. Strong Reputation: They are known for their exceptional customer service, cutting-edge technology, and commitment to client success. Remote Working: Enjoy the flexibility and autonomy of working from home while being part of a collaborative and supportive team. Rewards & Benefits: Competitive Salary: £40,000 - £45,000 basic salary, with an on-target earning potential of £70,000. more »

of providing innovative and efficient software solutions to streamline supply chain and logistics operations across various sectors. With a strong commitment to excellence and customer satisfaction, our client continues to drive success and transformation in the supply chain industry. As a member of the Development Operations Team, you will … new functionality for checking into core software releases. Document standard operating procedures for new project functionality to assist in the process of handover to customer sites and to the Customer Support team. Work with customer services to ensure the successful handover of projects to the Customer Support team: Assist the Customer Support team with second-level support queries. Develop and check in new code modifications into customer repositories adhering to defined processes. Ad-hoc technical requests. CORE SKILLS 3 years working with Progress OpenEdge (Hands-on development is preferred but not required). more »

Line Support Technician, you will play a pivotal role in providing exceptional tech support to users. With your ability to troubleshoot problems and your customer-centric approach, you will help users navigate through their tech challenges, ensuring their satisfaction and continued productivity. Your Responsibilities: Provide first-line support to … articles. Collaborate with the 2nd and 3rd line support teams to resolve complex issues. Stay informed on the latest developments in tech support and customer service practices to enhance our services. We Offer: A competitive salary range of £25,000 to £28,000, dependent on experience. Opportunities for more »