Manchester City Centre, Baguley, Greater Manchester, United Kingdom Hybrid / WFH Options
Time Recruitment Solutions Ltd
Role As Customer Service Team Manager, you'll lead a high-performing team of service agents, ensuring exceptional customer experiences across live chat and email channels. You'll use data to optimise workflows, implement best practises, and drive continuous improvement. Key Responsibilities: Lead, coach, and develop a team of customer service agents Conduct regular performance reviews, training, and team … meetings Manage day-to-day operations across live chat and ticketing systems Ensure SLAs and KPIs are consistently met or exceeded Use dataanalytics to identify inefficiencies and improve workflows Collaborate with IT and product teams to enhance customer journeys Monitor quality and compliance, ensuring FCA standards are upheld Provide support with escalations, complaints, and referrals Deliver insights … within a customer service environment Strong understanding of FCA regulations and compliance standards Experience with CRM platforms (e.g. Zendesk, Salesforce, Intercom, Jira) Analytical mindset with the ability to drive data-led improvements Excellent communication, coaching, and organisational skills Ability to thrive in a fast-paced, regulated setting Desirable: Background in financial services or insurance Familiarity with payment systems and More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Frazer Jones
its communication to drive employee engagement and participation. You will be an experienced Reward professional with experience of managing and developing UK benefits and wellbeing programmes. You will be data led, able to analyse cost/financial impact and pay close attention to dataanalytics, working closely with stakeholders across the business. Advanced Excel skills would be More ❯
and new technology for AI and Machine learning If you possess a combination of the following skills, then LETS TALK! Knowledge of Python, R or C++ programming Familiar with dataanalytics, analysis and machine learning models Previous experience in a research environment is highly advantageous but not essential Designing software solutions Writing and executing tests Linux In return More ❯
and new technology for AI and Machine learning If you possess a combination of the following skills, then LETS TALK! Knowledge of Python, R or C++ programming Familiar with dataanalytics, analysis and machine learning models Previous experience in a research environment is highly advantageous but not essential Designing software solutions Writing and executing tests Linux In return More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Otto James Consulting Limited
agreed deadlines including: statutory accounts, monthly flash result, monthly management accounts, cost control, profit forecasts Develop value-add MI that provides insight on business performance - increase the level of dataanalytics in the group to support on decision making and financial plans/forecasts Manage the month end closure process working across the business and the Head of More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Otto James Consulting
agreed deadlines including: statutory accounts, monthly flash result, monthly management accounts, cost control, profit forecasts Develop value-add MI that provides insight on business performance - increase the level of dataanalytics in the group to support on decision making and financial plans/forecasts Manage the month end closure process working across the business and the Head of More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
developing a business and growing an account or practice. Experienced in effective project management. This position may involve travel, including working on client sites in international locations. Use of dataanalytics tools to support market insights and supporting and driving sourcing & procurement decisions. Chartered Institute of Purchasing and Supply (CIPS) or similar professional qualification or equivalent. Connect to More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
IO Associates
Opportunity A leading AI SaaS company is scaling rapidly and looking for an AI Solution Engineer to join their commercial team. The business helps global enterprises unlock value from data through cutting-edge AI applications in areas such as pricing, inventory, and customer intelligence. This is a chance to join a high-growth tech company at the forefront of … leaders (CIOs, CDOs etc.). Staying on top of the latest AI advancements to position the business as a thought leader. About You Strong background in B2B SaaS or data/AI solutions, ideally in a pre-sales or solution engineering role.. Experience engaging enterprise customers and facilitating technical/commercial workshops. Strong technical grounding in dataanalyticsMore ❯
they are now looking for an Ecommerce executive to join the team. Grow the e-commerce business by improving the customer experience and maintaining the business digital platforms. Conduct data analysis to generate data-driven market insights and manage relationships with business partners. Fast-paced digital working environment. Ensure smooth operation in the e-commerce business. Must be … Must be technology-savvy and able to operate well under pressure. Coordinate with other teams on the execution of brand, marketing and e-commerce activities. Execute activities driven by data analytics. Identify strategic business partnerships. Implement new business collaboration plans. Implement preventive and corrective measures of disaster recovery plan. Implement the e-commerce activities, including product set up Manage … networks based on the standard operation procedures. Promote good service performance. Provide specialised knowledge and insights to the development of technology strategy. Track and report the business outcome of data-driven insights. Comfortable using Amazon, eBay marketplaces Excellent package on offer. More ❯