3 of 3 Remote/Hybrid Digital Customer Experience Jobs in Manchester

About The Job You're Considering The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ...

someone to support senior management in driving the development of our digital channels’ priorities and investment needs. You’ll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey. This is an opportunity to oversee … service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience. You'll work from home some of the time, but you'll also spend a significant amount of time working from the London ...

develop intelligent experiences, autonomous agents, and AI‐augmented business processes. Act as a Salesforce and AI subject matter expert within the Digital Customer Experience (DCX) practice, helping shape our next‐generation consulting capabilities and AI delivery methodologies. Design and develop scalable Salesforce solutions using a combination … declarative and programmatic technologies including Apex, Lightning Web Components (LWC), Flow, JavaScript, Platform Events, and APIs. Build AI‐enabled solutions that combine customer, operational, and enterprise data to deliver personalised, predictive, and proactive business experiences. Integrate Salesforce with enterprise systems using MuleSoft, APIs, Event‐Driven Architectures, and AppExchange solutions ...