1 to 25 of 34 ITIL Jobs in Manchester

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success story for the … an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and implementing service improvement plans for IT services Understanding of ITIL processes Strong communication skills are essential for interacting with clients, team members, and stakeholders effectively The ability to analyse complex problems and develop solutions is … friendly language. Highly self-motivated and directed. Keen attention to detail. Exceptional customer service orientation. Extensive experience working in a team-oriented, collaborative environment. ITIL Certification preferred Job Offer £50,000 - £55,000 (Negotiable, depending on experience) 25 days holiday, 4% employee pension, private healthcare, free parking and more! This more »

IT Service Delivery Manager (ITIL, Major Incidents, Service Improvement) Permanent - £50,000 to £55,000 Greater Manchester (commutable from Wigan, Chorley, Warrington, Bolton, Ormskirk, St Helens, Salford, Manchester) Client Details From humble beginnings to becoming an award winning IT solutions provider, this company is a great success story for the … an MSP environment and overseeing IT service for multiple, external customers Experience with agreeing and implementing service improvement plans for IT services Understanding of ITIL processes Strong communication skills are essential for interacting with clients, team members, and stakeholders effectively The ability to analyse complex problems and develop solutions is … friendly language. Highly self-motivated and directed. Keen attention to detail. Exceptional customer service orientation. Extensive experience working in a team-oriented, collaborative environment. ITIL Certification preferred Job Offer £50,000 - £55,000 (Negotiable, depending on experience) 25 days holiday, 4% employee pension, private healthcare, free parking and more! This more »

place. Conducting lessons learned and benefit realisation assessments at the end of projects. What youll need Project management qualification - Prince 2/PMI PMP ITIL Foundation Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure Able to manage more »

present to leadership What we are looking for: Bachelor's degree in related field or equivalent experience (Masters degree preferred) BRMP, PMP, Six Sigma, ITIL certifications preferred 16+ years of IT-related work experience 10+ years in management roles Strong experience in project management and system architecture methodologies Exceptional written more »

Manager where required. Precise written and verbal communications skills are essential, on all levels to external stakeholders, including non-technical audiences. Have experience in ITIL frameworks, supporting Incident, Change, Problem Management and Service Centre. Must be a well-organised and a diligent planner & documenter, able to assemble & maintain both existing … improvement . Preferable experience in some R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools & coding. Promptly communicates and escalates to the ITIL functions any issues & incidents which require their attention. Act as the first point of escalation for incidents and requests from wider DCC business. About the more »

Head of IT, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do more »

offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting … whilst keeping to strict customer SLAs Good time recording and record keeping maintaining customer information Experience in working alongside service departments within the standard ITIL framework What additional skills would provide the best customer experience? Up to date technical accreditations or demonstrable experience in designing and delivering Modern Workplace solutions … Microsoft Certifications AZ-900, AZ-104, MS-900, MS-100, MS-101, MS-700, MS-102, MS-140 Citrix Certifications CCA-V or similar ITIL V3 Foundation or higher Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to more »

of quality and professionalism. Excellent Time management skills. Team Player ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company more »

have. Qualifications Required: Oracle Cloud Infrastructure 2023 Architect Associate (1Z0-1072-23). Desirable: Oracle Certified CNC administrator, Hashicorp Terraform Associate, Oracle Linux Certification, ITIL Additional Information Why Version 1? Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development more »

Infrastructure, you will expertly manage customer tickets, meeting defined SLAs and KPIs through diverse channels like Phone, Email, or Web portals. Working within the ITIL framework, you will ensure clear ticket updates, managing your own ticketing queue and helping your team where possible. Requirements for the 3rd Line Azure Cloud more »

**Infrastructure Team Leader* Are you a seasoned Infrastructure Engineer with some recent man-management or team-leading experience with hands-on experience with Azure? Do you thrive in dynamic environments and possess a knack for leading small teams to success more »

Packages, Service Introduction Plans, processes, and operational readiness material to support a smooth transition into all IT functions Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition Responsible for ensuring that wider processes within Service Operations are reviewed and updated as applicable Contribute to … experience will be beneficial for the role: Proven experience co-ordinating Service Design and Service Transition activities for new and changed services Understanding of ITIL Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment A demonstrable understanding of Availability Management more »

Strong experience in delivering proactive IT Support. Establishing, securing and managing Office 365 and Azure platforms. Experience of working in regulated businesses or within ITIL\Cyber Essentials. Experience of Active Directory (In an O365 environment), Intune, AutoPilot, Defender, LAN & WAN, Routing, firewalls, email and web management systems, Wi Fi, AV more »

a team and collaborating with others to achieve a goal Experience of supporting enterprise networks Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services Qualifications GCSE Maths and English - Grade 4 minimum Service Desk Institute ITIL Foundation This is an office based more »

CEH, CISA) Preferable Able to translate Information Security and IT risk language into business language. Risk Management methodologies, frameworks, and standards (ISO 27001, ISO31000, ITIL, COBIT) Able to build and maintain relationships and influence key stakeholders across the business. A creative and analytical mind with good stakeholder interfacing and excellent more »

and business operations.Familiarity with delivery tools such as Atlassian - Jira, Confluence, MSProject.Recognized delivery certifications (Certified Agile, Scrum Master, SAFe Agile, PMP, Prince2 Practitioner, MSP, ITIL).Preferred Qualifications:Experience with the GDS Service Manual and cybersecurity technology stacks.Knowledge of common digital delivery technologies (AWS, Azure, Google Cloud, Oracle, SAP).Understanding of more »

Knowledge of DevOps tools & Cloud computing. Proficient in use of delivery and collaboration tools (i.e. DevOps, JIRA, Confluence, SharePoint, MS Teams). Experience of ITIL Principles & processes. Housing sector industry experience. Essential Qualifications: Professional qualification in Project Management PRINCE2, APM or similar. Educated to degree level or equivalent professional experience. more »

help desk, and CRM systems. 3-5 years in service desk or IT support role, with 1-2 years in management. Understanding of ITIL framework and broad IT systems knowledge. Benefits: Thirty-three days annual leave (including bank holidays), the option to purchase up to 10 additional days, and extra more »

Qualifications: Experience in a service desk or IT support role, including 1-2 years in a supervisory or management capacity. Strong knowledge of the ITIL framework and proficiency with service management tools. Excellent communication and leadership abilities. Capability to manage and prioritize team tasks effectively. Analytical skills to evaluate performance more »

an ISO 27001 environment -A strong communicator to technical and non-technical peers and colleagues across the business at a range of levels -Ideally ITIL accredited Immediate start- North West, Greater Manchester/Lancashire based. Hybrid working The successful candidate will need to be North West based ideally, as the more »

Directory/Group Policies Networking Protocols - DNS, DHCP, TCP/IP Excellent problem solving skills Customer-orientated approach, delivering outstanding customer service Knowledge on ITIL or other frameworks Driving Licence/Own car Highly Desired: Experience working within warehouse, manufacturing or e-commerce environments Experience working with inventory/warehouse more »

and maintenance including routers, switches, wireless lan controllers, firewalls and software to manage networks and peripheral network devices Desirable Knowledge of IT Infrastructure Library (ITIL) Best Practice Knowledge Essential Substantial experience of network configuration, management and maintenance including routers, switches, wireless LAN controllers, firewalls and software to manage networks and more »

and maintenance including routers, switches, wireless lan controllers, firewalls and software to manage networks and peripheral network devices Desirable Knowledge of IT Infrastructure Library (ITIL) Best Practice Employer details Employer name Manchester University NHS Foundation Trust Address MFT Sites Manchester M13 9WL Employer's website https://mft.nhs.uk/ more »

Skills & experience : Experience of working in financial services industry Strong incident background and experience of Incident Management in enterprise transformation Understanding of Problem Management ITIL v3 or V4 accredited Knowledge of any incident tracking system such as ServiceNow Excellent excel skills Reporting skills desirable Candidates will ideally show evidence of more »

CEH, CCNA, CCNA Security are highly desirable. Excellent communication and interpersonal skills. Experience in managing and growing a team. General Duties Operate within an ITIL V3 & ISO27001 focused service delivery framework. Manage stakeholder relationships effectively. Work to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Stay up more »