6 of 6 ITIL Certification Jobs in Manchester

Service Management, Service Delivery, Application Support or Technical Support. Practical experience investigating and resolving technical or operational service issues. Good understanding of ITIL practices and service management frameworks. Experience using IT Service Management (ITSM) tools. Knowledge of Incident, Problem, Change and Request Management processes. Ability to analyse service performance … solutions-focused approach to problem-solving. Awareness of information security, operational risk and governance requirements. Desirable Skills & ExperienceExperience using ServiceNow or similar ITSM platforms. ITIL certification, although equivalent practical experience will also be considered. Experience supporting technology services within a regulated or complex operational environment. Exposure to service ...

integration between SAP applications and external systems. Ability to understand and discuss technical subjects without necessarily being a hands-on technical specialist. Understanding of ITIL-based service management practices. Experience working with multi-vendor or outsourced support models. Ability to challenge technical teams constructively and ensure issues are driven … IDocs, RFCs and PI integration. Understanding of SAP background jobs, BW process chains and batch dependencies. Experience using ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP Application Management Services (AMS) providers. Job Title: SAP Service Delivery Manager Location: Manchester, UK Job Type: Contract ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. ...

this role if you have: Experience in service transition, service management or IT project delivery, or a similar governance role Strong knowledge of ITIL service management principles, service acceptance processes and operational readiness frameworks. Experience managing multiple stakeholders across project delivery, operational support and supplier environments. Excellent stakeholder management … challenge and drive successful outcomes. Experience working within complex, enterprise-scale or regulated environments where governance, service stability and business continuity are critical. An ITIL Foundation qualification, with higher-level ITIL certifications, PRINCE2, Agile or other recognised delivery qualifications being advantageous. What ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issue. Manage complex supplier … Demonstrates specialist knowledge in the areas outlined within the person specification, developed through practical experience, professional development and ongoing learning. Qualifications Essential Holds an ITIL qualification or can demonstrate substantial practical application of ITIL principles at Managing Professional, Practice Manager or equivalent level. Experience Essential Provide evidence ...