6 of 6 ITIL Certification Jobs in Manchester

improvement initiatives. Work closely with external suppliers, service owners, and client business units to gather feedback and drive improvement initiatives. Promote the adoption of ITIL best practices and other industry standards to enhance service delivery. Training and support for external suppliers on continual service improvement methodologies and tools. Prepare … outcomes to senior management. Ensure that improvement initiatives are effectively managed and integrated into existing processes. Your Skills And Experience Strong understanding of ITIL framework and continual service improvement principles. Analytical and problem-solving skills. Proven capability to operate across multiple suppliers and complex service environments Ability to influence ...

lead technical projects and transition solutions into BAU Qualifications Microsoft certifications (or willingness to work towards) in areas such as Azure, Security or Infrastructure ITIL certification (desirable) Why join FCHO? First Choice Homes Oldham is a housing association providing safe,affordableand high-quality homes across Oldham ...

supplier management, team leadership and technical problem‐solving. Desirable Experience improving service desk performance through better workflows, knowledge management, self‐service, automation or reporting. ITIL certification or equivalent service management qualification. Experience with endpoint management platforms such as Intune, Autopilot or Jamf. Exposure to Gen-AI, agentic ...

lead distributed, multi-supplier teams.Strong commercial judgement, communication and problem-solving skills.Consulting experience and knowledge of Agile delivery methods.Desirables:ServiceNow, programme management or ITIL certification.Experience developing market propositions, thought leadership, bids and go-to-market activity. Track record of delivering programmes across multiple organisations, suppliers or geographies.Experience in consumer ...

inclusive and welcoming environment, for everyone.Your skills and experienceProven experience in Service Catalogue Management, Service Management, or a related ITSM function.Strong understanding of ITIL principles and IT Service Management best practices, with an ITIL qualification desirable.Experience managing and maintaining Service Catalogue and Request Catalogue services within ServiceNow ...

rollout. Person specification Essential Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct … restructuring a service desk function, rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention ...