4 of 4 ITIL Certification Jobs in Manchester

high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk … processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance ...

have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications Apply NOW for immediate consideration. ...

Service Management strategy aligned with business goals. Champion a service‐oriented culture across the technology function. Lead the development and maturity of ITIL‐based processes and practices evolving practices to suit agile, product‐led delivery. Accountable for the implementation of a new ITSM tool taking into consideration product … complex or regulated environment. Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management) and observability tools (e.g., Grafana, Splunk, Prometheus) Strong knowledge of ITIL framework (v4 preferred) and service management tools (e.g., ServiceNow, Halo, BMC). Demonstrated ability to lead cross‐functional teams and manage third‐party suppliers. Excellent ...

pragmatic engineer who balances hands-on delivery with strategic thinking Nice to Have (But Not Essential) ServiceNow certifications (CSA and/or CAD) ITIL certification Experience across multiple ServiceNow modules — flexibility to learn others is supported Why This Role Stands Out True seniority – global SME for ServiceNow Strategic ...