2 of 2 ITIL Certification Jobs in Manchester

process effectiveness. Please note: Whilenot essential and you will not be assessed against this, it would be desirable for you to hold a foundation ITIL certification. There will be an opportunity for you to achieve this qualification while in the role, if successful. Person specification See selection process ...

rollout. Person specification Essential Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct … restructuring a service desk function, rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention ...