6 of 6 Remote/Hybrid ITSM Jobs in Manchester

excellent benefits About the opportunity We’re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high-impact role where you’ll own and evolve the Configuration Management Database (CMDB ...

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

second line support teams to ensure consistent, high-quality service delivery. Ensure incidents, service requests, problems and changes are managed effectively through ServiceNow. IT Service Management Execution: Operate ServiceNow as the system of record for live service operations. Ensure ITSM processes are applied consistently and pragmatically across the service desk. … Proven experience managing live service operations in a managed services environment. Previous experience in and ISO 20000/27001. Strong hands-on experience operating ITSM processes using ServiceNow. Experience supporting cloud hosted (Azure) or Modern Workplace services (Microsoft M365) in live operation. Demonstrated operational leadership and decision-making capability Strong ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...