9 of 9 Remote ITSM Jobs in Manchester

Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and More ❯

business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with More ❯

business teams. Experience working with Azure cloud services and related platforms (Azure Active Directory, Azure Automation, Azure DevOps, etc.). A solid technical background with strong understanding of IT service management processes (incident, problem, change management), especially in cloud and hybrid environments. Experience working with and managing Service Level Agreements (SLAs), reporting on performance, and driving service improvements. Familiarity with More ❯

role covering systems such as M365, Active directory, Azure cloud and basic networking skills would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great…BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you More ❯

track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure , applications, and service operations Familiarity with ITSM and DevOps tools (e.g. ServiceNow, Jira, Azure DevOps) Excellent stakeholder engagement and governance capabilities Engagement Terms Daily Rate: £625/day (via Umbrella company - all taxes and NI deducted at More ❯

support (onboarding, renewals and record maintenance), and device upgrade coordination(purchasing, contract handling, scheduling, and vendor liaison). Conduct housekeeping checks using data from Entra, Office 365, Defender, and ITSM toolsets.. Gather and analyse KPI and MI data for daily, weekly, and monthly reporting. Deliver general administrative support across the Platform Operations team, including tasks generated from platform upgrade projects More ❯

chat bot, Artificial Intelligence (AI) and other modern solutions. Some of your responsibilities and tasks would include (but are not limited to): Process mapping workflows to enhance the core ITSM process of Incident, Problem, Change Management, and Request Fulfilment Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual … agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other integrations to assigned More ❯

per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real impact in a fast-paced environment. Key Responsibilities Collaborate with the OSD Squad Lead and Lead … Analysts to support all aspects of the OSD squad and ITSM Chapter. Foster a team ethic by actively participating in discussions about team rota and helpdesk operational hours. Resolve incoming work efficiently, aiming for first-time resolutions while maintaining high-quality triage and analysis. Drive quality in all responses and communications, ensuring professionalism and adherence to timelines. Monitor and manage … events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a chapter to implement positive changes. Create and More ❯

per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real impact in a fast-paced environment. Key Responsibilities Collaborate with the OSD Squad Lead and Lead … Analysts to support all aspects of the OSD squad and ITSM Chapter. Foster a team ethic by actively participating in discussions about team rota and helpdesk operational hours. Resolve incoming work efficiently, aiming for first-time resolutions while maintaining high-quality triage and analysis. Drive quality in all responses and communications, ensuring professionalism and adherence to timelines. Monitor and manage … events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a chapter to implement positive changes. Create and More ❯