9 of 9 Remote/Hybrid ITSM Jobs in Manchester

stakeholder relationships. What you'll need to succeed Proven experience in a Service Desk Manager or IT Support leadership role Strong knowledge of IT service management principles (ITIL desirable) Demonstrated ability to manage and develop high-performing teams Excellent stakeholder management and communication skills A proactive approach to service improvement ...

identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational … Ability to collaborate effectively with cross functional teams in order to support service improvements and operational outcomes. Preferred Certifications or training related to IT service management or service management platforms (e.g., ITIL or platform specific certifications). ServiceNow University credentials are also considered. Benefits & Perks - Global Impact, Personal Relevance: Booking.com ...

work has real impact-making sure critical systems are ready and reliable from day one. Opportunity to build expertise in service transition and IT service management A 35-hour working week with flexible, hybrid working Exposure to high-profile, business-critical programmes. 25 days' annual leave (rising to 30), plus ...

secure, and resilient solutions using industry-leading platforms such as Ansible, Splunk, and ServiceNow, ensuring strong integration across monitoring, automation, and IT Service Management (ITSM).This role is architecture-led, focused on solution design, standards, patterns, and client outcomes, rather than day‐to‐day platform administration.Hybrid working: The places that … aligned to IaC and DevOps (e.g. Ansible)Define and promote reference architectures, standards, reusable patterns, and best practicesDesign integrations between observability, automation platforms, and ITSM tools (e.g. ServiceNow) for automated workflowsTranslate client requirements into scalable, secure, cost‐effective technical solutions, providing governance and design assuranceCollaborate across teams and support ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role combining incident command, service … enterprise level Influence senior leadership decisions through insight and governance Hybrid working with a strong, inclusive and supportive culture If you're a senior ITSM leader who thrives under pressure and wants to drive real operational impact, apply now. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting ...

join us. What skills, knowledge and experience will you need? Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks such as ITIL v4, COBIT or ISO20000. Demonstrable experience of driving service improvement initiatives and embedding continuous improvement practices. Experience measuring, analysing and assuring … planning and go-live activities, helping to deliver secure, supportable and user-focused services. Alongside service design and transition, you'll contribute to wider ITSM activities including change, incident and problem management, while driving continual improvement and operational excellence. Strong communication and stakeholder management skills will be essential ...

actively manage Networking Technology Services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. To ensure that other - DDTS support teams are set up to effectively support and maintain the Technology IT … indirectly leading and influencing teams of diverse individuals. Experience of managing a budget. Knowledge and experience of Service Design & Transition aspects of the IT Service Management lifecycle. Employer details Employer name NHS Blood and Transplant Address England Barnsley Blood Centre, Capitol Way, Dodworth England South Yorkshire S75 3FG United Kingdom ...